Dryclean USA

When Mr [redacted] brought the the blanket, it was not in excellent condition The manager informed Mr [redacted] that we did not usually clean this type of item , normally it would need to be sent off due to the possibility of damage at the plant He insisted that we go ahead and clean it because [redacted] and he didn't care if it got ruined because otherwise, he was just going to throw it away...so, the Manager did clean the blanket and it was damaged, but as stated previously Mr [redacted] was informed of this possibility Therefore, we will not accept responsibility and no reimbursement is due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is that I insisted that the cleaners try to clean the Alpaca fur without sending it out. I did not insist on any such thing. The truth is that the person who received the article from me told me it would be sent out and that is what I requested. For weeks thereafter I asked about the article and was told it had not come back yet. When it finally came back from wherever it had supposedly been sent, I was told to come pick it up. I picked it up with no charge because it had apparently been decided that they could not do it. Only after arriving home and taking the fur out of the bag in which they had put it, did I discover that it had been destroyed. I showed it to *** Cleaners, who cleans furs, and they wrote a letter describing what caused the condition of the fur and what was supposed to have been done to clean a leather fur.The personal, *** *** ** *** issues that I shared in confidence with the lady who received the article for cleaning have no bearing on the fact that a professional cleaner is responsible to either accept or reject work based on their ability to complete the work with normal, professional care. I was not asked to sign any waver and there were no signs posted about rejecting responsibility for furs, therefore Dry Clean USA should bear responsibility for destroying this fur which was, in fact, in excellent condition when dropped off. The person accepting the fur even commented on how beautiful it was.The letter from *** Cleaners and the claim form submitted to Dry Clean USA is attached. Dry Clean USA required the fur to be submitted with the claim form and has not yet made the fur available for me to retrieve. My wife went to the store where I left it with the owner to retrieve it and was told we had to go to a different store to pick it up. I called that store and they never heard of it but called the owner who told them it was in the warehouse and that I could pick it up at that store the following week. I've been asked to call Tuesday or Wednesday (April 5 or 6) to see if it is there yet.
Regards,
*** ***

When Mr. [redacted] brought the the blanket, it was not in excellent condition.  The manager informed Mr. [redacted] that we did not usually clean this type of item , normally it would need to be sent off due to the possibility of damage at the plant.  He insisted that we go ahead and clean it...

because [redacted] and he didn't care if it got ruined because otherwise, he was just going to throw it away...so, the Manager did clean the blanket and it was damaged, but as stated previously Mr. [redacted] was informed of this possibility.  Therefore, we will not accept responsibility and no reimbursement is due.