Customer called and wanted estimate for oil leak at rear main oil gave him estiment on phone truck came in and had a oil pan leak also no work at all done on transmission
Customers first complained about a oil leak and gave him estiment on phone for rear main oil seal called with estiment and truck came in and on inspection found engine oil pan also leaking called with another estiment and was told to fix oil leaks never did he talk about transmission issue customer just has another issue customer will not bring truck in to inspect
Complaint: [redacted] I am rejecting this response because: Called in fot a rear main sealTold you the transmission was leakingI remember this because you told me you have to change two more seals when your at the transmissionIts on your quoteYou tell me you didn't touch the transmissionThats not trueYou didYou unbolted it and renoved it to get to the rear main and the torque convertorThat is ON your INVOICE I am having the work redoneI have pictures to prove the work you did was incompleteThe seal you claim to have out was warn up.either you never did the work or you did it and didnt do it rightCausing it to leak againI have an independent contractor working on it I have all the proof I needI've talked to my attorneyThe damages and down time alone are twice what we paid youRefund the money adnit y'all screwed up or ill let the legal system handle thisYou should stand behind your workEspecially when a customer pays $like wowYou treated me as if I stole somethingThink about itI am a towing companyWhat do I get out of complaining NothingIt must be a real issue and your lack of professionalism is not all that shockingHave you read your reviews online? I should have before driving so far out from irvingComplete easte of timeOh yeaOnce you told me it was done the orixe went up $and you had no reason or idea as to whyBecause all you guys do is make things up last minute and write it on some home made invoice Regards, [redacted] ***
Customer called and wanted estimate for oil leak at rear main oil gave him estiment on phone truck came in and had a oil pan leak also no work at all done on transmission
Customers first complained about a oil leak and gave him estiment on phone for rear main oil seal called with estiment and truck came in and on inspection found engine oil pan also leaking called with another estiment and was told to fix oil leaks never did he talk about transmission issue customer just has another issue customer will not bring truck in to inspect
Complaint: [redacted] I am rejecting this response because: Called in fot a rear main sealTold you the transmission was leakingI remember this because you told me you have to change two more seals when your at the transmissionIts on your quoteYou tell me you didn't touch the transmissionThats not trueYou didYou unbolted it and renoved it to get to the rear main and the torque convertorThat is ON your INVOICE I am having the work redoneI have pictures to prove the work you did was incompleteThe seal you claim to have out was warn up.either you never did the work or you did it and didnt do it rightCausing it to leak againI have an independent contractor working on it I have all the proof I needI've talked to my attorneyThe damages and down time alone are twice what we paid youRefund the money adnit y'all screwed up or ill let the legal system handle thisYou should stand behind your workEspecially when a customer pays $like wowYou treated me as if I stole somethingThink about itI am a towing companyWhat do I get out of complaining NothingIt must be a real issue and your lack of professionalism is not all that shockingHave you read your reviews online? I should have before driving so far out from irvingComplete easte of timeOh yeaOnce you told me it was done the orixe went up $and you had no reason or idea as to whyBecause all you guys do is make things up last minute and write it on some home made invoice Regards, [redacted] ***