D&S Motorcars

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The car was starting to have issue about mile after I started to drive the car home (which was miles) After research, and taking the car to a local shop, they stated they thought the problem was a computer error and advise me to take it to a Certified auto shop/ Transmission shop or dealershipWhich I did, not know the price of the repair I waited until I had enough money to fix the repair Not until I was told be a Certified auto shop andweeks later and a total of miles after I bought the car I would need to spend about the same amount of money that I purchased the car for to get it road readyNot only did the transmission need replaced I would of had to spend an additional $to get the car to pass inspection In regards to contact, I talked to Hal (the sale person) on 9/10/about the issues of the car and what info I got back from the auto shop and he stated he would talk to the owner and reach back out to me on SaturdayI waited until Tuesday to email Hal and received a call from him stating he didn't have any chance to talk to him and he would call me back later in the week, which still hasn't happen As stated in the email to hal, " Never heard from you Saturday (which was 9/12/2015), please give me a call to talk about the issue regarding the [redacted] s you sold me"At the end of the day, I sold the car for parts last Sunday (9/27/2015) as it was non-drive able and not worth the repair as the car is only worth $8k and I am now out of pocket close to $ I still believe they (the owner/Dealer) had some sort of knowledge the car had or would have problems in the near futureI myself not an auto mechanic would never of known of any issues when I took the car for a mile test drive The only reason I am saying they knew of a problem, because it was discussed that I would drive the mini to the Tag and Title office and leave from there, but Hal insisted that we ride together in my other POV, Probably knowing the car would have issues on the way to the tag officeAlso, knowing of an issue they dropped the price of the car before I even had two mins to look at it from the original price (which I believe was $on [redacted] .com down to 7490) again making me wonder if they knew of any issue.The car is gone for parts, as stated I am at a lost of almost $Which I think is truly unfair to me that I had to take the brunt of the hit because they made a bad investment deal Regards, [redacted]

September 30, 2015I am writing in regards to the above referenced ID numberIt is unfortunate that [redacted] is having problems with his transmission on his [redacted] He and MsC [redacted] signed a Bill of Sale, Buyers Guide form, and also a form Without Any Warranty for said vehicle on 8/15/agreeing to purchase the vehicle AS IS (Bill of Sale attached, Buyers Guide and Without Any Warranty also attached.) [redacted] first contacted us about this issue on 9/18/15, via email, not 9/10/as stated in his complaint to you(Email attached) I was not available on 9/19/to address his issue.I have over years automotive experience, this is my first BB letter since I opened my business in 2008, unfortunately I don't have a crystal ball on a used year old car with 83,miles on it, whether it will breakdown or not.As of 9/25/15, the service shop we use for repairs has located a 59,mile used transmissionIf this is still available when [redacted] makes a decision, the cost with installation to [redacted] would be $plus the cost of getting the vehicle here for us to repair.D&S Motorcars will not refund or repurchase [redacted] and MsC [redacted] [redacted] or pay the $his shop quoted him.Sincerely,John D.President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The car was starting to have issue about mile after I started to drive the car home (which was miles) After research, and taking the car to a local shop, they stated they thought the problem was a computer error and advise me to take it to a Certified auto shop/ Transmission shop or dealershipWhich I did, not know the price of the repair I waited until I had enough money to fix the repair Not until I was told be a Certified auto shop andweeks later and a total of miles after I bought the car I would need to spend about the same amount of money that I purchased the car for to get it road readyNot only did the transmission need replaced I would of had to spend an additional $to get the car to pass inspection
In regards to contact, I talked to Hal (the sale person) on 9/10/about the issues of the car and what info I got back from the auto shop and he stated he would talk to the owner and reach back out to me on SaturdayI waited until Tuesday to email Hal and received a call from him stating he didn't have any chance to talk to him and he would call me back later in the week, which still hasn't happen As stated in the email to hal, " Never heard from you Saturday (which was 9/12/2015), please give me a call to talk about the issue regarding the *** *** s you sold me"
At the end of the day, I sold the car for parts last Sunday (9/27/2015) as it was non-drive able and not worth the repair as the car is only worth $8k and I am now out of pocket close to $
I still believe they (the owner/Dealer) had some sort of knowledge the car had or would have problems in the near futureI myself not an auto mechanic would never of known of any issues when I took the car for a mile test drive The only reason I am saying they knew of a problem, because it was discussed that I would drive the mini to the Tag and Title office and leave from there, but Hal insisted that we ride together in my other POV, Probably knowing the car would have issues on the way to the tag officeAlso, knowing of an issue they dropped the price of the car before I even had two mins to look at it from the original price (which I believe was $on ***.com down to 7490) again making me wonder if they knew of any issueThe car is gone for parts, as stated I am at a lost of almost $Which I think is truly unfair to me that I had to take the brunt of the hit because they made a bad investment deal.
Regards,
*** ***

September 30, 2015I am writing in regards to the above referenced ID number. It is unfortunate that [redacted] is having problems with his transmission on his [redacted]. He and Ms. C[redacted] signed a Bill of Sale, Buyers Guide AS-IS form, and also a form Without Any Warranty for said vehicle on...

8/15/15 agreeing to purchase the vehicle AS IS (Bill of Sale attached, Buyers Guide AS-IS and Without Any Warranty also attached.)[redacted] first contacted us about this issue on 9/18/15, via email, not 9/10/15 as stated in his complaint to you. (Email attached) I was not available on 9/19/15 to address his issue.I have over 30 years automotive experience, this is my first BB letter since I opened my business in 2008, unfortunately I don't have a crystal ball on a used 9 year old car with 83,000 miles on it, whether it will breakdown or not.As of 9/25/15, the service shop we use for repairs has located a 59,000 mile used transmission. If this is still available when [redacted] makes a decision, the cost with installation to [redacted] would be $4100.00 plus the cost of getting the vehicle here for us to repair.D&S Motorcars will not refund or repurchase [redacted] and Ms. C[redacted] 06 [redacted] or pay the $6800.00 his shop quoted him.Sincerely,John D.President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The car was starting to have issue about 30 mile after I started to drive the car home (which was 110 miles).  After research, and taking the car to a local shop, they stated they thought the problem was a computer error and advise me to take it to a Certified auto shop/ Transmission shop or dealership. Which I did, not know the price of the repair I waited until I had enough money to fix the repair.  Not until I was told be a Certified auto shop and3 weeks later and a total of 147 miles after I bought the car I would need to spend about the same amount of money that I purchased the car for to get it road ready. Not only did the transmission need replaced I would of had to spend an additional $1200 to get the car to pass inspection.   In regards to contact, I talked to Hal (the sale person) on 9/10/2015 about the issues of the car and what info I got back from the auto shop and he stated he would talk to the owner and reach back out to me on Saturday. I waited until Tuesday to email Hal and received a call from him stating he didn't have any chance to talk to him and he would call me back later in the week, which still hasn't happen.   As stated in the email to hal, " Never heard from you Saturday (which was 9/12/2015), please give me a call to talk about the issue regarding the [redacted] s you sold me"At the end of the day, I sold the car for parts last Sunday (9/27/2015)  as it was non-drive able and not worth the repair as the car is only worth $8k and I am now out of pocket close to $3000.  I still believe they (the owner/Dealer) had some sort of knowledge the car  had or would have problems in the near future. I myself not an auto mechanic would never of known of any issues when I took the car for a 2 mile test drive.  The only reason I am saying they knew of a problem, because it was discussed that I would drive the mini to the Tag and Title office and leave from there, but Hal insisted that we ride together in my other POV, Probably knowing the car would have issues on the way to the tag office. Also, knowing of an issue they dropped the price of the car before I even had two mins to look at it from the original price (which I believe was $8490 on [redacted].com down to 7490) again making me wonder if they knew of any issue.The car is gone for parts, as stated I am at a lost of almost $3000. Which I think is truly unfair to me that I had to take the brunt of the hit because they made a bad investment deal. 
Regards,
[redacted]

September 30, 2015
I am writing in regards to the above referenced ID number. It is unfortunate that [redacted] is having problems with his transmission on his [redacted]. He and Ms. C[redacted] signed a Bill of Sale, Buyers Guide AS-IS form, and also a form Without Any Warranty for said...

vehicle on 8/15/15 agreeing to purchase the vehicle AS IS (Bill of Sale attached, Buyers Guide AS-IS and Without Any Warranty also attached.)[redacted] first contacted us about this issue on 9/18/15, via email, not 9/10/15 as stated in his complaint to you. (Email attached) I was not available on 9/19/15 to address his issue.I have over 30 years automotive experience, this is my first BB letter since I opened my business in 2008, unfortunately I don't have a crystal ball on a used 9 year old car with 83,000 miles on it, whether it will breakdown or not.As of 9/25/15, the service shop we use for repairs has located a 59,000 mile used transmission. If this is still available when [redacted] makes a decision, the cost with installation to [redacted] would be $4100.00 plus the cost of getting the vehicle here for us to repair.D&S Motorcars will not refund or repurchase [redacted] and Ms. C[redacted] 06 [redacted] or pay the $6800.00 his shop quoted him.Sincerely,
John D.
President