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DS Parada Color Cafe

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Reviews DS Parada Color Cafe

DS Parada Color Cafe Reviews (1)

Ruined my hair and owner spoke extremely hateful to me leaving me in tears.I came to this salon asking for a specific hair color, the owner assured me he could do it. Not only did he not give me what I asked for, he overcharged me for it, when I complained he stated he would not fix it for free and got hateful with me. He started rambling about how he does celebrities and getting agitated causing a scene leaving me embarrassed. I also tried to return a shampoo he sold me the previous day, he charged me $50 for the shampoo telling me I HAD to have it or I would lose all my color. I found the same shampoo at ULTA later that night for $16. I told him that and he got angry saying I was bleeding him dry and that he cant cut costs for me and that if I would rather "give my money to the man" then fine. It was absolutely insane and made no sense. I dont understand how this man is still in business, he even admitted to me other women had left his salon unhappy with his work and then proceeded to blame the women saying they didn't realize what they asked for and its their fault if they didnt like it. He refused to give me a refund or fix my hair, I now have to go spend more money at another salon to fix his mistake. This was supposed to be a one time treat and he turned it into a nightmare. He should not be allowed to speak to customers that way, that is not professional at all. He acted like a child. His name is [redacted]. He needs to learn that he cant treat his customers like that especially when he is charging outrageous prices. All in all I paid $250 and went home in tears with horrible fake looking hair color and humiliated by the way he spoke to me in front of the whole salon.Oh, he also insulted my hair style, I had just gotten my hair cut a few days before coming here and I loved it. [redacted] made fun of my hair calling it dated and said I would never get a job interview with hair like that, and that my hair looked like it was about to fly away (my hair is feathered)He then proceeded to cut my hair a little bit because he said he was just gonna make it more modern. I did not want this and told him so and he did it anyway, so he also ruined a haircut I had just paid $40 for. Desired SettlementI want my money back considering I now have to pay to fix his mistake somewhere else, I also want an apology from the owner for the way he treated me and spoke to me.Business Response On Wednesday March 2nd [redacted] came into my salon. She was booked for hi-lites and a haircut. I consulted with her for about 35-45minutes before even touching her hair. I went over my prices, because I am a celebrity hair stylist with over 30 years of experience, my prices reflect that. She did not want to pay those prices, in fact she argued with me about what my staff had told her about pricing, which I now know is untrue and it started there, but we wanted to accomodate this client because she wanted her hair done, so we put a colorwash on her hair tp prep her hair for the hi -lites and scheduled her with another stylist for the next day, because that was how the schedule worked out. When she came in on Thursday March 3rd, I reconsulted with her, saying several time before the color was even done, "are you sure that this is what you want to do, it's going to be a big change and after it is done I will not change it for free", I said this about 5 times time before we even started, and I worked with her on the price. I have several people that were witnesses to all of this and will vouch for this.It was a big change for her but a better color choice for her skin tone and eye color. She came to me and we decided together that this was the change she wanted and needed. So my stylist worked with her for a few hours perfedcting the color. It takes time and dedication to create certain looks. After the service was complete she seemed happy,I told her if she wanted a better haircut that I could give her a beautiful haircut that wasn't as dated, she laughed and was smiling. I was not mean or out of line, this is what I do for a living, I make recommendations to help enhance the way people look and feel. As she is checking out she then told me she found the products I had sold her some where else for cheaper and she wanted a refund. I was shocked, after all we did to work with her and accomodate her, but never the less we gave her her money back and off she went. No tears. She even returned a while later to pick up her coat that she had left in the salon, she wasn't crying and said nothing to the front desk about her hair. She liked it. The next morning I get to work and her daughter who has never stepped foot in the salon is on [redacted] giving us bad reviews. To me that is not acceptable, she is threatening to call attorneys and other things and having friends of hers write things on [redacted] as well. I explained myself very well in the beginning, I feel like this woman just wants free hair, I explained the process and the color so many times, so that it would not be an issue later down the road. I had a feeling that this was the type of person I was dealing with. My staff and I worked very hard for her, to please her and to accomodate her. I will not be giving her a refund and I will not apologize for saying something that she took out of context. She is exaggerating the details and trying ot make my salon look bad. Like I said I have several people that can vouch for the way she was treated and the way she treated my staff and I, and I can assure it is totally different than what she is saying and telling everyone.

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Description: Hair Styling and Services

Address: 6520 Falls of Neuse Rd, Suite 100, Raleigh, North Carolina, United States, 27615

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