[redacted] was charged a full tune up pric of $175, she had a 15% off discount from our town paper, an as a courtousy for being one of the first to use the coupon, we gave her an extra 25% OFF. She asked for a complete an full tune up, and was told that when we dropped the machine off after her tune...
up that as so as we were able to get back down we would try to get her machine an wash it for her. There is nothing on her contract stating she wanted the undercarrige washed. This is a service that is free to customers when we are able to accommadate. If the season gets busy we may not get the machine washed, but if its a slow day one of my mechanics will wash it up real quick. All depends on the work load for the day, I am not exactly sure what [redacted] is asking in regards to a refund. I am sorry but I can not give a freund for srevices I over as a convience and is free if time allows. [redacted] also had someone call and give a fake name asking questions about the tune up on a rider, now everybody is charged differenlty depending on what their needs are, as well as the time of season, if season is slow we will accomadate prices to bring in customers, minor work on machines should not be charged the same as that of a full tune up. If a full tune up is done the customer is charged the full price, but if a customer only needs to have blades sharpened, oil changed and gas checked, this price is different because it is less time consuming and reasonable. I would like to find out from [redacted] what she is looking for inregards to services not rendered.Thank You,[redacted]
I called D's Small Engine and asked about their "Spring Tune-Up". I mentioned that this would be a double deal, as my neighbor was going to have her rider serviced also. I asked what the cost would be and what did the "Spring Tune-Up" include. I was told the cost was $100.00. I mentioned I had a "New Customer 15% off coupon. I was told the quote of $100. was 15% off. The "Spring Tune-up" included blade sharpening, oil change and undercarriage washing. When D's Small Engine came (2 hrs. late), [redacted] Daugherty, (owner) remarked how new my John Deere looked. I told him, "It only has 20 hrs. on it!" [redacted] felt the blade and said how sharp it was! I said, "I really need the undercarriage washed." They, ([redacted] and [redacted]), reassured me, they would return my rider within the hour. Upon returning within an hour and a half, [redacted] said his power washer nozzle broke. He ordered one. [redacted] stated he would be back next week to wash my rider. I (very trusting), say "OK!" I gave them $100.00 cash. (Dumb, I know, I was raised smarter.) Amanda has me sign a yellow receipt, that services were rendered and they would be calling to set up an appt. for washing. What I signed was not a CONTRACT, it is a PROPOSAL for a Spring Tune-Up. I also remarked, "What a cute couple and I wish you luck with your Business."After a week I didn't here from D's Small Engine. I called to make an appt. to complete services. Amanda, so overly apologetic, said they would arrive on Saturday. No show on Saturday. I call on Sunday, Amanda, explains some hardship with their truck. Amanda wants to make an appt. for Monday. I not available on Monday due to previous commitments. So, I agree to call Monday evening and set up an appt. for Tues. I called 3 times Monday evening with no answer. On the 4th call I left a message. I did not hear back from anyone at D's Small Engine. I then sent a complaint to Revdex.com. I'm unclear on the content of her rebuttal. I would accept a $20.00 refund. Trying to have them return to complete services may be just another futile attempt. I believe a $20. refund for the aggravation, time and services not rendered, is a small request.
[redacted] was charged a full tune up pric of $175, she had a 15% off discount from our town paper, an as a courtousy for being one of the first to use the coupon, we gave her an extra 25% OFF. She asked for a complete an full tune up, and was told that when we dropped the machine off after her tune...
up that as so as we were able to get back down we would try to get her machine an wash it for her. There is nothing on her contract stating she wanted the undercarrige washed. This is a service that is free to customers when we are able to accommadate. If the season gets busy we may not get the machine washed, but if its a slow day one of my mechanics will wash it up real quick. All depends on the work load for the day, I am not exactly sure what [redacted] is asking in regards to a refund. I am sorry but I can not give a freund for srevices I over as a convience and is free if time allows. [redacted] also had someone call and give a fake name asking questions about the tune up on a rider, now everybody is charged differenlty depending on what their needs are, as well as the time of season, if season is slow we will accomadate prices to bring in customers, minor work on machines should not be charged the same as that of a full tune up. If a full tune up is done the customer is charged the full price, but if a customer only needs to have blades sharpened, oil changed and gas checked, this price is different because it is less time consuming and reasonable. I would like to find out from [redacted] what she is looking for inregards to services not rendered.Thank You,[redacted]
I called D's Small Engine and asked about their "Spring Tune-Up". I mentioned that this would be a double deal, as my neighbor was going to have her rider serviced also. I asked what the cost would be and what did the "Spring Tune-Up" include. I was told the cost was $100.00. I mentioned I had a "New Customer 15% off coupon. I was told the quote of $100. was 15% off. The "Spring Tune-up" included blade sharpening, oil change and undercarriage washing. When D's Small Engine came (2 hrs. late), [redacted] Daugherty, (owner) remarked how new my John Deere looked. I told him, "It only has 20 hrs. on it!" [redacted] felt the blade and said how sharp it was! I said, "I really need the undercarriage washed." They, ([redacted] and [redacted]), reassured me, they would return my rider within the hour. Upon returning within an hour and a half, [redacted] said his power washer nozzle broke. He ordered one. [redacted] stated he would be back next week to wash my rider. I (very trusting), say "OK!" I gave them $100.00 cash. (Dumb, I know, I was raised smarter.) Amanda has me sign a yellow receipt, that services were rendered and they would be calling to set up an appt. for washing. What I signed was not a CONTRACT, it is a PROPOSAL for a Spring Tune-Up. I also remarked, "What a cute couple and I wish you luck with your Business."After a week I didn't here from D's Small Engine. I called to make an appt. to complete services. Amanda, so overly apologetic, said they would arrive on Saturday. No show on Saturday. I call on Sunday, Amanda, explains some hardship with their truck. Amanda wants to make an appt. for Monday. I not available on Monday due to previous commitments. So, I agree to call Monday evening and set up an appt. for Tues. I called 3 times Monday evening with no answer. On the 4th call I left a message. I did not hear back from anyone at D's Small Engine. I then sent a complaint to Revdex.com. I'm unclear on the content of her rebuttal. I would accept a $20.00 refund. Trying to have them return to complete services may be just another futile attempt. I believe a $20. refund for the aggravation, time and services not rendered, is a small request.