Dscout

Initial Business Response /* (1000, 5, 2014/07/02) */
Contact Name and Title:***
Contact Phone:***
Contact Email: ***@dscout.com
Hi there, typically dscout payments take 7-business days (or about 2-weeks to receive)Unfortunately, we made a transcription
error and sent this payment to the wrong addressThis has definitely caused an unusual and regrettable delay in her receiving her paymentWe are hard at work presently to reissue this check to the correct address immediatelyWe are also reviewing our process to ensure it does not happen again, as timely payment is very important to us as well
Initial Consumer Rebuttal /* (3000, 7, 2014/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think this is a great company and this was just a mistakeI will be satisfied once I receive paymentI received an email on July 2nd stating a check has been reissued but today is July 12th and I have yet to receive it
Thanks
Final Business Response /* (4000, 11, 2014/08/05) */
Indeed this was a genuine mistake that we worked to resolve as quickly as possibleWe apologize for any delay in payment but we have confirmed *** has received her check at this time