Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frist of all we were not offered so called "option one" of any sortSecond the only reason we even needed his services was because of the builder wanting his opinionWhen we received the contract to sign it could have ended up us owing upward to $I then requested that be reduced to a more reasonable amount but Doug refused to do thatAnd that is why the builder lost the jobThere was NOT that much work involved for a tiny overhang over the porchAnd the pictures that he sent had nothing to do with our place that we could seeHave him sent you a copy of the contract and see what you would have done.I sent the owed as sone as I received the invoice
From: Doug D*** Sent: Tuesday, April 11, 8:PM To: info Subject: Case ID *** Revdex.com I received your letter concerning a complaint about my business. Thank you for notifying me. My Architecture Firm strives
always to be fair and honest with all my clients. That is how I have stayed in business for more than 25years Concerning Mr***’s complaint, I was contacted by the builder who was currently working with Mr*** on their projectThe builder informed me that they had been through several months of meetings with Mr*** on changes to the inside of their remodel, but were not willing to devote the time needed to the design of the exterior due to the complexities involvedThe builder had me contact Mr*** to discuss his projectI contacted Mr*** and informed him that we provide two types of options for a client interested in working with us as architectsThe first option is called a “No Obligation Meet and Greet” in which we meet with a client for up to one hour at no costThis meeting allows the client to discuss the scope of work of the project with us at no costIt also allows the client to see if we are a Firm that the client would be interested in working with on their projectThe second option is called “A Low Commitment Consultation Meeting” in which we meet with the client at their project site to discuss the scope of the workWe let the client know that there was a fee for this meetingI stated that the cost for me to come to the project site would range between and hours depending on how long the meeting ranWe did that with Mr*** and he agreed to pay the Firm’s standard hourly billing rates for such a meetingDuring the meeting we discussed the client’s wish list, which we call the scope of the workWe also discussed the various areas of the existing house that the addition would affect from an exterior design standpointThe entry way, porch and garage were all areas discussed along with me giving them various ways to make the roof lines work and achieve the look they were hoping to achiveI pulled together examples of various roof overhang concepts that I felt would work at different areas of the house and emailed the examples to the client a few days after the meeting(A copy of this email will be made available to the Revdex.com at their request.) At the end of the meeting I stated that if they wish to move forward with additional services, we would put together a scope of work outline which describes in the form of a proposal the cost for the Firm to provide all the design and drawings discussed during the meetingThe client would then have the opportunity to review the scope of work outline and cost, and decide if they wanted to engage the Firm in any further work beyond the consultation meetingAs requested, I provided the client with a scope of work outline which outlined the Firms opinion of probable cost to do the design and drawings related to his projectI stated that past projects of similar scope ranged in cost between $and $6,435. The average calculated out at $3,887. I then state that my best opinion of probable costs put this project at an average cost of $3,I remind the client in the scope outline that design is a process and that depending on the number of changes that a client makes during the design process, is why there is such a range of cost for very similar projects Mr*** reviewed the scope of work outline prepared for him and decided not to engage us in any further servicesHe has every right to do that, and this is the purpose for the scope of work outlineMr*** agreed to the consultation fee and willingly paid the fee very promptly In reading Mr***’s comments or complaint, I am not too sure who his complaint is directed toward, my Firm or the builderIf he is complaining that he has to pay for a consultation meeting that was agreed to prior to the meeting, then I’m not sure what the basis of the complaint would beMr*** seemingly compared our services to the services of a realtor in which a realtor only gets paid when the client they are representing eventually closes on the houseIs Mr*** wishing he could pay us for our services once the builder has finished his project? Or would a better example be, to relate our services to that of a plumber or an appliance repair person who willingly comes out to a house to evaluate a problem, but notifies the homeowner that there will be a trip charge that will be charged for the visitThe repair person will give an estimate to do any future work, but the homeowner is still charged a trip charge based on what was agreed upon before making the visit I have charged for initial on site client meetings ever since I started in business back in I was encouraged to do so by two family members who are attorneysThey stressed to me the value of one’s own timeI am sorry that Mr***’s payment for two and half hours of consultation time at the project site was for services that seemed to be of little valueHow does one put a value on one’s own time? Should all professionals, stop charging for the time that they spend to meet with clients? What about attorneys, accountants and doctors? It seems that Mr*** thinks so! I wish Mr*** the best on his project and hope he finds a professional whom he will be satisfied with In regard to Mr***’s complaint with the Revdex.com, I find it to be unsubstantiatedHe was provided free design and costing services for weeks on end by his initial builder, which he eventually decided not to engage to do the workWhen he was presented with an invoice by my Firm to cover time that was agreed upon in advance, he still wants to complain that it too was not free! I will look forward to any response by Mr*** and to any comments that the Revdex.com has in regard to Mr***’s Complaint Most Sincerely, Douglas SD*** Doug D*** DSD LtdArchitecture Cedar Place DrSuite 103B Indianapolis, IN Office: (317) 255-Fax: (317) 255-Cell: (*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Frist of all we were not offered so called "option one" of any sort. Second the only reason we even needed his services was because of the builder wanting his opinion. When we received the contract to sign it could have ended up us owing upward to $7000.00. I then requested that be reduced to a more reasonable amount but Doug refused to do that. And that is why the builder lost the job. There was NOT that much work involved for a tiny overhang over the porch. And the pictures that he sent had nothing to do with our place that we could see. Have him sent you a copy of the contract and see what you would have done.I sent the 300.00 owed as sone as I received the invoice.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frist of all we were not offered so called "option one" of any sortSecond the only reason we even needed his services was because of the builder wanting his opinionWhen we received the contract to sign it could have ended up us owing upward to $I then requested that be reduced to a more reasonable amount but Doug refused to do thatAnd that is why the builder lost the jobThere was NOT that much work involved for a tiny overhang over the porchAnd the pictures that he sent had nothing to do with our place that we could seeHave him sent you a copy of the contract and see what you would have done.I sent the owed as sone as I received the invoice
From: Doug D*** Sent: Tuesday, April 11, 8:PM To: info Subject: Case ID *** Revdex.com I received your letter concerning a complaint about my business. Thank you for notifying me. My Architecture Firm strives
always to be fair and honest with all my clients. That is how I have stayed in business for more than 25years Concerning Mr***’s complaint, I was contacted by the builder who was currently working with Mr*** on their projectThe builder informed me that they had been through several months of meetings with Mr*** on changes to the inside of their remodel, but were not willing to devote the time needed to the design of the exterior due to the complexities involvedThe builder had me contact Mr*** to discuss his projectI contacted Mr*** and informed him that we provide two types of options for a client interested in working with us as architectsThe first option is called a “No Obligation Meet and Greet” in which we meet with a client for up to one hour at no costThis meeting allows the client to discuss the scope of work of the project with us at no costIt also allows the client to see if we are a Firm that the client would be interested in working with on their projectThe second option is called “A Low Commitment Consultation Meeting” in which we meet with the client at their project site to discuss the scope of the workWe let the client know that there was a fee for this meetingI stated that the cost for me to come to the project site would range between and hours depending on how long the meeting ranWe did that with Mr*** and he agreed to pay the Firm’s standard hourly billing rates for such a meetingDuring the meeting we discussed the client’s wish list, which we call the scope of the workWe also discussed the various areas of the existing house that the addition would affect from an exterior design standpointThe entry way, porch and garage were all areas discussed along with me giving them various ways to make the roof lines work and achieve the look they were hoping to achiveI pulled together examples of various roof overhang concepts that I felt would work at different areas of the house and emailed the examples to the client a few days after the meeting(A copy of this email will be made available to the Revdex.com at their request.) At the end of the meeting I stated that if they wish to move forward with additional services, we would put together a scope of work outline which describes in the form of a proposal the cost for the Firm to provide all the design and drawings discussed during the meetingThe client would then have the opportunity to review the scope of work outline and cost, and decide if they wanted to engage the Firm in any further work beyond the consultation meetingAs requested, I provided the client with a scope of work outline which outlined the Firms opinion of probable cost to do the design and drawings related to his projectI stated that past projects of similar scope ranged in cost between $and $6,435. The average calculated out at $3,887. I then state that my best opinion of probable costs put this project at an average cost of $3,I remind the client in the scope outline that design is a process and that depending on the number of changes that a client makes during the design process, is why there is such a range of cost for very similar projects Mr*** reviewed the scope of work outline prepared for him and decided not to engage us in any further servicesHe has every right to do that, and this is the purpose for the scope of work outlineMr*** agreed to the consultation fee and willingly paid the fee very promptly In reading Mr***’s comments or complaint, I am not too sure who his complaint is directed toward, my Firm or the builderIf he is complaining that he has to pay for a consultation meeting that was agreed to prior to the meeting, then I’m not sure what the basis of the complaint would beMr*** seemingly compared our services to the services of a realtor in which a realtor only gets paid when the client they are representing eventually closes on the houseIs Mr*** wishing he could pay us for our services once the builder has finished his project? Or would a better example be, to relate our services to that of a plumber or an appliance repair person who willingly comes out to a house to evaluate a problem, but notifies the homeowner that there will be a trip charge that will be charged for the visitThe repair person will give an estimate to do any future work, but the homeowner is still charged a trip charge based on what was agreed upon before making the visit I have charged for initial on site client meetings ever since I started in business back in I was encouraged to do so by two family members who are attorneysThey stressed to me the value of one’s own timeI am sorry that Mr***’s payment for two and half hours of consultation time at the project site was for services that seemed to be of little valueHow does one put a value on one’s own time? Should all professionals, stop charging for the time that they spend to meet with clients? What about attorneys, accountants and doctors? It seems that Mr*** thinks so! I wish Mr*** the best on his project and hope he finds a professional whom he will be satisfied with In regard to Mr***’s complaint with the Revdex.com, I find it to be unsubstantiatedHe was provided free design and costing services for weeks on end by his initial builder, which he eventually decided not to engage to do the workWhen he was presented with an invoice by my Firm to cover time that was agreed upon in advance, he still wants to complain that it too was not free! I will look forward to any response by Mr*** and to any comments that the Revdex.com has in regard to Mr***’s Complaint Most Sincerely, Douglas SD*** Doug D*** DSD LtdArchitecture Cedar Place DrSuite 103B Indianapolis, IN Office: (317) 255-Fax: (317) 255-Cell: (*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Frist of all we were not offered so called "option one" of any sort. Second the only reason we even needed his services was because of the builder wanting his opinion. When we received the contract to sign it could have ended up us owing upward to $7000.00. I then requested that be reduced to a more reasonable amount but Doug refused to do that. And that is why the builder lost the job. There was NOT that much work involved for a tiny overhang over the porch. And the pictures that he sent had nothing to do with our place that we could see. Have him sent you a copy of the contract and see what you would have done.I sent the 300.00 owed as sone as I received the invoice.