Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Seems like we are going back and forth to no availLooks like I'll just eat the dollars and write this off as a lesson in poor management and bad customer serviceJust what the business owner wantedI'll remember to tell everyone I know about this ordeal including those on face-book, e-bay and any other media not mentionedI'm sure a lot of people would be interested in the lack of professionalism that this company boasts, they have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyer claimed "Received item in working order" which is the important part, upon email back and fort it was determined that the buyer had somehow fried the unit maybe from electrical fault in buyers home, they buyer didn't purchase "Product Replacement Plan" which offers a direct replacement for device in this case, how ever we asked the buyer to return the unit for attempt repairs, somehow the post office failed, which is nothing new, they buyer then resend the item via [redacted] but didn't put the correct recipient name, he used a personal name and that person was out of town on emergency, had the buyer use the name that was provided initially anyone could have collected the item, nevertheless someone went the [redacted] at 5pm Monday ** of December and the desk agent at [redacted] said they didn't have a package from a " [redacted] " then person gave address [redacted] *** [redacted] ***, the [redacted] Agent Said none of this information match the tracking and was able to give any further details only option was that the person who the package name is in need to come in with a Govt ID or they returned the package [redacted] is very strict and we're are NOT responsible for [redacted] Policies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Seems like we are going back and forth to no availLooks like I'll just eat the dollars and write this off as a lesson in poor management and bad customer serviceJust what the business owner wantedI'll remember to tell everyone I know about this ordeal including those on face-book, e-bay and any other media not mentionedI'm sure a lot of people would be interested in the lack of professionalism that this company boasts, they have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyer claimed "Received item in working order" which is the important part, upon email back and fort it was determined that the buyer had somehow fried the unit maybe from electrical fault in buyers home, they buyer didn't purchase "Product Replacement Plan" which offers a direct replacement for device in this case, how ever we asked the buyer to return the unit for attempt repairs, somehow the post office failed, which is nothing new, they buyer then resend the item via [redacted] but didn't put the correct recipient name, he used a personal name and that person was out of town on emergency, had the buyer use the name that was provided initially anyone could have collected the item, nevertheless someone went the [redacted] at 5pm Monday ** of December and the desk agent at [redacted] said they didn't have a package from a " [redacted] " then person gave address [redacted] *** [redacted] ***, the [redacted] Agent Said none of this information match the tracking and was able to give any further details only option was that the person who the package name is in need to come in with a Govt ID or they returned the package [redacted] is very strict and we're are NOT responsible for [redacted] Policies