Order went smooth till I had to speak to them. Ended up getting an email back that shipping didn't match billing address. Called to remedy the situation and talked to 2 different employees.
The first one canceled my order before letting me finish my request to send it to the billing address. Called back to see if maybe someone who didn't wake up on the wrong side of the bed could fix it but order was already canceled and also become rude.
After a little digging I found out they sell cobratech knives a Chinese clone of microtech.
We have been working with the customerHe has had numerous issuesMany have already been taken care ofWe have agreed to fix all of his issues with the camper.So far we have repaired or replaced everything that was defective.Except for a few items left Right now their is a cabinet door on
back orderAs of Thursday 9-15-I spoke to William and everything is being addressed.We also spoke with the campground owner and his storage is taken care of for this year.Thank YouGreg M*** President
*** ***Nov (days ago)to me Att., My email is now accessible. Not one bit surprised at Salem RV response. I am demanding the Revdex.com out this " company" on your web site so consumers are alerted to
the lack of unprofessionals they are. I guess the day we bought the camper and one employee ran thru the parking lot after us because they " neglected" to complete proper paper work should of been a red flag. The Attorney General's Office will be our next step. Thank you for your assistance in this matter. *** *** *** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** *** The only reason they responded was because they were contacted by your officeI contacted the manager and service office and they never responded backThey have set up a date an time to do the repairson Monday May 29th, but we shall see if they showThey set up a date and time before and never showed up or calledWe do want to resolve this, the next step is up to them to make good on there responseand do the repairsPlease do not close this case yet, till we see if they actually show up to do the repairs.***
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***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have been in touch with this customer several times trying to schedule a time that works for them to do the needed repairs. We are scheduled to do these repairs on Monday May 29th.
The first one canceled my order before letting me finish my request to send it to the billing address. Called back to see if maybe someone who didn't wake up on the wrong side of the bed could fix it but order was already canceled and also become rude.
After a little digging I found out they sell cobratech knives a Chinese clone of microtech.
I will not order from them ever again.
We never charge the customer a prep feeTherefore there is nothing to refund
We have been working with the customerHe has had numerous issuesMany have already been taken care ofWe have agreed to fix all of his issues with the camper.So far we have repaired or replaced everything that was defective.Except for a few items left Right now their is a cabinet door on
back orderAs of Thursday 9-15-I spoke to William and everything is being addressed.We also spoke with the campground owner and his storage is taken care of for this year.Thank YouGreg M*** President
We refunded the deposit to the customer
*** ***Nov (days ago)to me Att., My email is now accessible. Not one bit surprised at Salem RV response. I am demanding the Revdex.com out this " company" on your web site so consumers are alerted to
the lack of unprofessionals they are. I guess the day we bought the camper and one employee ran thru the parking lot after us because they " neglected" to complete proper paper work should of been a red flag. The Attorney General's Office will be our next step. Thank you for your assistance in this matter. *** *** *** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** ***
*** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** *** The only reason they responded was because they were contacted by your officeI contacted the manager and service office and they never responded backThey have set up a date an time to do the repairson Monday May 29th, but we shall see if they showThey set up a date and time before and never showed up or calledWe do want to resolve this, the next step is up to them to make good on there responseand do the repairsPlease do not close this case yet, till we see if they actually show up to do the repairs.***
*** * ***
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have been in touch with this customer several times trying to schedule a time that works for them to do the needed repairs. We are scheduled to do these repairs on Monday May 29th.
We never charge the customer a prep fee. Therefore there is nothing to refund.