DT Advancement

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ the refund was mailed January 22, Initial Consumer Rebuttal / [redacted] (2000, 6, 2016/01/26) */

I am rejecting this response because: While I expect that this is the end of dealing with DT AdvancementI do not think they follow best business practices The vacuum was used only by his staff to demonstrate the machine, and the company only refunded $of the original sales price of $ The reason they gave for this is that they had already paid the sales tax and they could not return that to us The staff and Wally are very condescending and quickly become very difficult to deal withI do not recommend anyone purchase anything or deal with them ever

I am rejecting this response because:
The contract clearly says to sign bottom of contract and mail back in within three days if you want to cancel it I did exactly what I was supposed to doI called business multiple times to inquire about setting up an appointment
for them to pick up product; never once was my call answered or even directed to a voicemail until I blocked my phone callThat day I told the manager that the contract states that they have days to pick up product and asked why they hadn't contacted meHe never answered my questions, instead he made up a story about how someone called and that I was in California so I couldn't have mailed cancellationThis is not trueI signed the cancellation and mailed it back certified mail which they admit receiving within the time limit The finance company has been calling to get payment and representative said that I should've had no problem cancelling based on mailing in cancellation All I want to do cancel this contract and give the product backIt has been more than the day time limit to pick it upThey are in direct violation of their own contract

We do not have caller ID to screen any callsWe can supply a copy of the purchase agreement and the cancellationThe signatures do not matchThey are not even closeThe gentleman that called and tried to cancel was told that she needed to call because she was the only one on the contractHe told us she was out of townSo we are not accepting the cancellation

We did not strong arm anyone into buyingWe have refunded the moneyThe Kirby was used and I never refused to take it backThe daughter called and threatened my receptionistI told her I would deal with her parents that purchased itI returned the Kirby and returned the money

Mr [redacted] called us on Monday. I apologize if someone was rude. We are issuing him a refund check for the full amount. I am sorry that that the cancellation was not taken care in  timely matter. Please let us know if there is anything else we can do for you.  Again sorry for the...

problem.Walter [redacted]

see attached

Initial Business Response /* (1000, 5, 2016/01/26) */
the refund was mailed January 22, 2016
Initial Consumer Rebuttal /* (2000, 6, 2016/01/26) */

I am...

rejecting this response because:
While I expect that this is the end of dealing with DT Advancement. I do not think they follow best business practices.  The vacuum was used only by his staff to demonstrate the machine, and the company only refunded $1600.00 of the original sales price of $1700.00.  The reason they gave for this is that they had already paid the sales tax and they could not return that to us.  The staff and Wally are very condescending and quickly become very difficult to deal with. I do not recommend anyone purchase anything or deal with them ever.

We knew nothing about the transaction. The agreement was between independent dealer and customer we will issue a refund next week. Sorry for any problem

Initial Business Response /* (1000, 5, 2015/08/26) */
We have cancelled the contract with the finance company. She will be receiving the down payment back. She is getting a letter from the finance company it is cancelled. I have talked to the manager and he said he never yelled or called her any...

names. In fact she was the one doing the yelling.. Her niece is the one that sold her the Kirby, and there was no fraud involved.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DT Development did not cancel the contact(s)per my verbal/certified mail advisement to cancel. I notified United Direct Finance to cancel. DT had me sign two contracts, telling me the first one was not properly signed. The sale person, [redacted] (my neice) told me that upon the first contract, Sheila in her office said that it was a mistake to sell me a vacuume at that price, so she then wrote another contact, which Dannielle delivered to me at 10:30pm on Aug 11th waking me up and said that another signature was needed, I was asleep and so just signed it and she left. On 8/12, Dannielle came over at 10:15pm and again woke me up and said I need to re-validate the contract. I told her I did on 8/10, she said they didn't record it. I called validation and upon finding this was a new contract I said "NO". The next day 8/13, United Direct called me saying I had 2 contracts! And that it was $75.20 per month, not $54.26 (24mo) or $55.36 (36mo) like the 2 contracts! Dannielle told me that Sheila in the office altered one of the contracts because they could not sell a vacumme that cheap and said since I commented I would pay it off early, it did not matter - I told her "NO". I then called DT and spoke to the manager. I said "I am furious" "How dare you submit a loan on my behalf when I told you I am recinding any business with your company!". He said to me "Look little girl, you call yourself a VP of a bank. You need to shut up and listen to me". I then hung up. I have in my possession a copy of the United Loan stating $75.20 per month and a copy of the signed certified mail receipt dated 8/13 which cancelled these contracts that DT submitted. This is fraud. United stated that DT submitted $75.20 per month. As of today, I do not have my $100 downpayment returned. I have not received a formal copy from DT or Unitied that I do not have any loans with them. I have asked for a confirmation from both companies along with a letter stating that any credit inquiry be removed from the tradeline credit report. I did rescind all business from DT. If you want me to send you the United Loan copy showing the fraudulent amount and the two contacts with the original amount and the DT contract which they had me sign additionally, I have copies, but will be out of town the next few weeks. I have not spoken to my Niece, Dannielle at all. She allowed Shiela in the office to forge a contract amount and did not do anything! Also, Dannielle and DT managers are calling my elderly parents for a demonstration. I have discussed this with my parents and they do not want to be part of this fraud. Dannielle picked up the one vacuum on 8/12. I have nothing in my possession. I want a confirmation from DT that my credit be erased and my deposit returned. I want the fraud investigated. Others may enter into a signed contract with DT to find out that they then up the price to the loan company and then unfortunately may be bound into something they did not agree to. I rescinded the business within the time frame. Additionally, DT managers told me I did not need to do anything but return the demo vacuum, lucky that I went the extra step and sent the recitation via certified mail or I would be stuck like others! The DT statement that I will receive my $100 deposit and that I will receive a letter from the loan company certifying this loan is rescinded by me has not happened. Until this happens, this complaint should not be closed. Also, DT management needs to acknowledge their verbal abuse statements and harassment remarks. Calling me names and telling me to shut up does not make good business.
Final Business Response /* (4000, 9, 2015/09/03) */
The contract was cancelled and her downpayment was refunded. Have her check the mail. The finance company is sending her a letter. They are a large company. It should be there within a week.