DTD Media, LLC

Initial Business Response / [redacted] (1000, 5, 2017/03/27) */ Ms [redacted] Revdex.com [redacted] Fort Wayne, IN XXXXX RE: Case Number: XXXXXXXX Complainant: [redacted] Dear Ms [redacted] This is in response to your recent letter to Jackson National Life Insurance Company (“Jackson†)Thank you for taking the time to contact us regarding Mr [redacted] ’s concerns As you know, the Federal Government has strict guidelines regarding privacy rightsTherefore, we are unable to share any information regarding a Jackson policy or policyholderHowever, please be assured that we have responded to Mr [redacted] ’s concerns If you have further questions, please contact me at X-XXX-XXX-XXXX, extension XXXXX, or by facsimile at XXX-XXX-XXXX Sincerely, [redacted] Customer Relations Representative

Initial Business Response /* (1000, 8, 2015/06/19) */
Your letter dated June 4, 2015 (received on June 8, 2015) regarding the above-referenced matter has been referred to our attention for review and a response on behalf of Jackson National Life Insurance Company.
Keeping policy owner information...

secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner. We are allowed to disclose information only as authorized in writing by the policy owner or as otherwise permitted by law. Because we have not received written authorization from the policy owner, we are sorry but we cannot provide you any information on the policy. Thus, your request for assistance will be addressed directly to the policy owner.
If a written request is received from the policy owner authorizing our company to release information. concerning the policy to you the information requested will be provided accordingly.
Should you have further questions, please contact me direct at [redacted].
Sincerely,
[redacted]
Customer Relations Representative
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not provide any meaningful response. They are asking for authorization which has been provided by implication i.e. by the fact that I already shared all available information including private details. I think the company is dragging its feet. However, I will send them such authorization promptly.
Final Business Response /* (4000, 14, 2015/07/09) */
Re: Case #: [redacted]
Complainant: Mr. [redacted]
Dear Ms. [redacted]
We are in receipt of your follow-up letter dated June 25, 2015 (received June 29, 2015) regarding the above-referenced matter. We also received Mr. [redacted] letter dated June 23, 2015, Which provided written authorization to provide policy information to you. Attached is a copy of our letter dated June 19, 2015 to Mr. [redacted], which explains his policy.
As stated in our letter dated June 19, 2015, two monthly automatic bank drafts in the amount of $1,279.99 each were returned by Mr. [redacted]'s bank marked "Customer Advises Not Authorized." Our letters dated May 15, 2015 were mailed for each returned draft, notifying Mr. [redacted] that the payments had been returned -unpaid. The payments were reversed, leaving the policy paid to April 1, 2015, and the policy entered the grace period. Upon our farther review of this matter, we processed a refund for the March 2015 payment. Our check number 365225 for $1,279.99 was mailed to Mr. [redacted] on June 24, 2015. The policy was terminated and provides no further coverage.
Mr. [redacted] has requested reinstatement of the policy and a refund of the March, April, and May 2015 premiums, The March 2015 premium in the amount of $1,279,99 was refunded to Mr. [redacted] with our check number 365225 dated June 24, 2015. As the drafts for the April 2015 and May 2015 premiums were not paid, there iS no basis to refund any additional premiums. The policy remains in a terminated status with no further value or benefit the to Mr. [redacted].
We strive to provide the best possible customer service, and we apologize for any inconvenience Mr. [redacted] may have experienced, should you have further questions, please contact me directly at [redacted].
Debbie [redacted], MAI, AIRC, PCS, MA •
Customer Relations Representative

Initial Business Response /* (1000, 5, 2017/03/27) */
Ms. [redacted] Revdex.com [redacted]
Fort Wayne, IN XXXXX
RE: Case Number: XXXXXXXX
Complainant: [redacted]
Dear Ms. [redacted]
This is in response to your recent letter to Jackson National Life...

Insurance Company (“Jackson”). Thank you for taking the time to contact us regarding Mr. [redacted]’s concerns.
As you know, the Federal Government has strict guidelines regarding privacy rights. Therefore, we are unable to share any information regarding a Jackson policy or policyholder. However, please be assured that we have responded to Mr. [redacted]’s concerns.
If you have further questions, please contact me at X-XXX-XXX-XXXX, extension XXXXX, or by facsimile at XXX-XXX-XXXX.
Sincerely,

[redacted]
Customer Relations Representative