DTE Energy

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]DTE has not only failed to tell me the amount of the bill they expect me to be responsible for and provide this in written formDTE has failed to turn on electric service at the residence despite waiting over weeks now The fact that DTE as a company can consider this matter closed without satisfying any part of the complaint just proves their lack respect for consumers who are forced to utilize their services Regards, [redacted] ***

[redacted] TO WHOM IT MAY CONCERN: I am a senior citizen who resides in [redacted] , [redacted] Detroit Edison (DTE) is the provider of my electricity, which I might add as a senior citizen, is rather expensive On September 9, 2016, I called DTE to inquire about the process of having some trees trimmed that exist on an adjacent property but whose branches overhang onto my property and are entwined into what I perceive to be DTE's power linesI am concerned that should there be a severe storm in this community there is a great chance that the impacted power lines might be severed leading to a major service outage for my neighbors and myself The DTE customer representative told me I would be contacted within business hours as what DTE would/could do to rectify my concernsMore than double DTE's estimated response time passed without my be contactedI subsequently contacted DTE again and was told my property was visited on September 12, 2016, and they/DTE determined there was nothing they were obligated to doIn discussions with my neighbors DTE has in the past trimmed trees in the backyard of neighboring propertiesI informed the DTE customer service representative that no one knocked on my door, called me, or even left me a note indicating they had come out to investigate my concernsI know this to be true because I am recuperating from surgery and am home bound DTE at the very least should have spoken to me to assuage my concerns, but, given the reality is they have a monopoly and are the only game in townThey did not feel it worth their time to speak to and advise me as to my course of action I know that were I to complain to DTE my complaint would only find its way to a trash can or shredderI sincerely pray this is not the DTE corporate policy as it relates to the treatment of senior citizens or any other members of their client baseI know that my experiences were not warranted and my concerns should be addressed Thank you for allowing me to express my concerns that are probably the norm for other senior citizens I receive a litany of telephone calls from scammers who think that senior citizens are dim witted and naïve due to our advanced ageThe question that now arises is does DTE also think they can pacify and ignore us in terms to getting the services we as a class pay exorbitantly for?

Our efforts to reach the customer via telephone and letters (September through December 2014) were unsuccessful. He has not returned our calls nor has he responded to three letters requesting a return call. DTE Energy considers this case closed due to no response from the customer

Hello,This case is still open and under investigation. Thanks***

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]DTE has not only failed to tell me the amount of the bill they expect  me to be responsible for and provide this in written form. DTE has failed to turn on electric service at the residence despite waiting over 2 weeks now.  The fact that DTE as a company can consider this matter closed without satisfying any part of the complaint just proves their lack respect for consumers who are forced to utilize their services.
Regards,
 [redacted]

Our records show this complaint was resolved in September 2014 as the services were released 09/16/2014 and are currently active and billed to a customer of record.

[redacted]

TO WHOM IT MAY CONCERN:

I am a senior citizen who resides in [redacted], [redacted]. Detroit Edison (DTE) is the provider of my electricity, which I might add as a senior citizen, is rather expensive.

On September 9, 2016, I called DTE to inquire about the process of having some trees trimmed that exist on an adjacent property but whose branches overhang onto my property and are entwined into what I perceive to be DTE's power lines. I am concerned that should there be a severe storm in this community there is a great chance that the impacted power lines might be severed leading to a major service outage for my neighbors and myself. The DTE customer representative told me I would be contacted within 72 business hours as what DTE would/could do to rectify my concerns. More than double DTE's estimated response time passed without my be contacted. I subsequently contacted DTE again and was told my property was visited on September 12, 2016, and they/DTE determined there was nothing they were obligated to do. In discussions with my neighbors DTE has in the past trimmed trees in the backyard of neighboring properties. I informed the DTE customer service representative that no one knocked on my door, called me, or even left me a note indicating they had come out to investigate my concerns. I know this to be true because I am recuperating from surgery and am home bound.

DTE at the very least should have spoken to me to assuage my concerns, but, given the reality is they have a monopoly and are the only game in town. They did not feel it worth their time to speak to and advise me as to my course of action.

I know that were I to complain to DTE my complaint would only find its way to a trash can or shredder. I sincerely pray this is not the DTE corporate policy as it relates to the treatment of senior citizens or any other members of their client base. I know that my experiences were not warranted and my concerns should be addressed.

Thank you for allowing me to express my concerns that are probably the norm for other senior citizens. I receive a litany of telephone calls from scammers who think that senior citizens are dim witted and naïve due to our advanced age. The question that now arises is does DTE also think they can pacify and ignore us in terms to getting the services we as a class pay exorbitantly for?