DTI Investments

The documents that he signed were legally binded documents, we never tell anyone that it is a "reservation" we make sure that every prospect knows that they are entering into a legal document and they are binded to the document In our advertisement they are not called reservations it is called PreleasingWe never make leases as arrangements depending on if they make it into school or notOur leases are 100% legal and binding the day that they sign and whoever signs knows this per our leasing agentAssistant Community Director [redacted]

There was no mold in this unit as the complainant claimsPlease see the manager's email in the pdf attachmentsThere was only mildew found in the restroom and taken care of by maintenanceI have included the current residents work orders in the attachment and there are no complaints of mold or mildew in this unit

[redacted] spoke to our Leasing agent, [redacted] When he asked for the phone number, she stated that we communicate in writing and she could get him the fax numberHe stated that was ridiculous and hung up on herThe final account statement he received states on the 2nd page to fax or mail disputesThe 3rd page indicates the same and also states that the initial communication must be done in writing so that we can match their signature to the one on fileWe do this as we have had other parties pretend to be a party to the Lease and provide us emails to get personal information on the accountThis document states not to contact the property and that disputes are done in writing so no information is misconstrued `To protect our company, we ask for initial contact to be via mail or faxThey can provide an email address in their correspondence where we may respond backWe will not change this procedure to make it easier for anyone elseI have attached of the pages [redacted] received in the mail for your reviewHe can call us at [redacted] ext *** but he will be informed of the aforementioned proceduresWe will not discuss any account over the phoneHe can choose to follow the procedures provided to him so we may assist him or he can choose not toWe cannot force him to do anything but we cannot assist him until he provides us a correspondence as required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I need to dispute some items on the deduction listI will fax the written claim to the office [redacted] Regards, [redacted] ***