DTN Accounting & Tax Services Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Francisco M***

There were not calls to my husband As a matter of fact my husband had been trying to reach them When we discovered the charges we called immediately and made a complaint If you look on any of the review sites you will see that we are not the only ones who have been mislead by Adzzup Sadly, the loss to many of the others is about half of what we loss My husband was told that he would NOT be charged for anything until we saw a working site We feel we deserve our money back as the company did not provide what they said they would and they have acted in a manner unfitting of a legitimate company Out of reviews they have a The good reviews read like spam I did tell them that I would post our experience everywhere and I will continue to do so This company needs to be shut down Oddly enough we got a call from their office for another client seems they experienced the same thing we have and they're having trouble too

We are sorry that we didn't get your cancel processed, we have refunded you in full

After an extensive review of the last correspondence, we have provided additional details on our communication: Mr*** agreed to the monthly charges on a recorded line on 4-26-and was contacted: 4-26-- Scheduled appointment with *** to set up account4-27-- Left message to finish setup4-29-- Scheduled appointment with *** to finish setup5-2-- Left message to finish setup5-4-- Left message to finish setup5-5-- Spoke with ***, went over setup process, finished gathering information, and discussed day maturation period5-9-- Left message to follow up5-17-- Spoke with ***, he had not received a Bing postcard in his mail box5-24-- No answer, calling for Bing postcard5-27-- Left message, calling for Bing postcard6-2-- Left message, calling for Bing postcard6-6-16- Left message, calling for Bing postcard6-7-- Spoke with ***, he received Google postcard number but needed to call us back with it6-10-- Left message, calling for Bing postcard6-13-- Left message, calling for Bing postcard6-16-- No answer, calling for Bing and Google postcard6-28-- Left message, asked *** to call us back regarding the postcards Our customer service representatives only received one incoming phone call (per logged phone records) from Megan or *** ***, and that was on the day of the cancellation of service (6-6-16) with Mrs***As previously mentioned, we spoke with *** five times in those two months via outbound calls from our office, and we never received any communication that he was unhappy or upset about billing or maturation proceduresWe only received negative feedback from Mrs*** upon the time of cancellation We sent the working website URL via email on 5-18-16, after the sprocess, and we sent over emails within two months regarding their monthly marketing platform and things we needed from them, but we never received any complaints during that time of the cost/services providedAs per our provided explanation during setup and the initial receipt, we were able to cancel her service immediately, but were not able to refund as we provided the services stated during the sales call and receipt

After a thorough investigation of Mrs***s claims, we found the complaint to be unwarrantedOn April 25th, 2016, the account was swith her husband/business partner (*** ***) and per recorded conversation, he agreed to the monthly and sfeeHis marketing platform was completed on
May 16th, He spoke with a customer representative on three separate occasions, and voice messages were left during the time of their active monthly service, and our representatives were never informed of any issues or wishes to cancelAll conversations were jovial and there was never a mention of a problem with pricing, monthly service, or the platform that we built.Due to several conversations with Mrs*** on July 6th, in which she stated that she didn't know she was being charged, we believe that this complaint is due to a lack of communication between business partners, rather than a problem with services providedWe received express recorded permission from *** ***, and confirmation that it was his account we were billing.Our marketing platform is a 90-day comprehensive program and requires the full days to see complete resultsUnfortunately, Mrs*** did not allow us to reach the full month period, and thus did not see her full potential with us at only days inWe regret her decision to cancel services as we believed that we could have a fruitful partnershipHowever, Adzzup is proud to offer service without contracts, and Mrs*** was able to cancel her service on July 6th, without question or penalty without incurring any new charges

There were not calls to my husband As a matter of fact my husband had been trying to reach them When we discovered the charges we called immediately and made a complaint If you look on any of the review sites you will see that we are not the only ones who have been mislead by Adzzup Sadly, the loss to many of the others is about half of what we loss My husband was told that he would NOT be charged for anything until we saw a working site We feel we deserve our money back as the company did not provide what they said they would and they have acted in a manner unfitting of a legitimate company Out of reviews they have a The good reviews read like spam I did tell them that I would post our experience everywhere and I will continue to do so This company needs to be shut down Oddly enough we got a call from their office for another client seems they experienced the same thing we have and they're having trouble too

After an extensive review of the last correspondence, we have provided additional details on our communication: Mr*** agreed to the monthly charges on a recorded line on 4-26-and was contacted: 4-26-- Scheduled appointment with *** to set up account4-27-- Left message to finish setup4-29-- Scheduled appointment with *** to finish setup5-2-- Left message to finish setup5-4-- Left message to finish setup5-5-- Spoke with ***, went over setup process, finished gathering information, and discussed day maturation period5-9-- Left message to follow up5-17-- Spoke with ***, he had not received a Bing postcard in his mail box5-24-- No answer, calling for Bing postcard5-27-- Left message, calling for Bing postcard6-2-- Left message, calling for Bing postcard6-6-16- Left message, calling for Bing postcard6-7-- Spoke with ***, he received Google postcard number but needed to call us back with it6-10-- Left message, calling for Bing postcard6-13-- Left message, calling for Bing postcard6-16-- No answer, calling for Bing and Google postcard6-28-- Left message, asked *** to call us back regarding the postcards Our customer service representatives only received one incoming phone call (per logged phone records) from Megan or *** ***, and that was on the day of the cancellation of service (6-6-16) with Mrs***As previously mentioned, we spoke with *** five times in those two months via outbound calls from our office, and we never received any communication that he was unhappy or upset about billing or maturation proceduresWe only received negative feedback from Mrs*** upon the time of cancellation We sent the working website URL via email on 5-18-16, after the sprocess, and we sent over emails within two months regarding their monthly marketing platform and things we needed from them, but we never received any complaints during that time of the cost/services providedAs per our provided explanation during setup and the initial receipt, we were able to cancel her service immediately, but were not able to refund as we provided the services stated during the sales call and receipt

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Francisco M***

I am disappointed to learn of the experience you had on the phone with someone from our organization We have a specific way that all calls are supposed to be made and to hear that your experience did not follow that process is not acceptable I can assure you that we are Google
Partners and that a number of our employees hold current certifications You can investigate any company claiming to be a partner by going to the Google Partner Directly, here is the link showing us included in that directory: ***Customer service in today's business environment is paramount and it is disappointing when I learn that we have failed in the eyes of a potential partner business I am working with my sales manager to re-train and review company policy on our introduction calls and to make sure we do not repeat any of the issues you claimed to have experienced on your interaction with us Thank you for bringing your unfortunate situation to our attention so that we can address it and stop it from happening to anyone else.Jeff H***

I am disappointed to learn of the experience you had on the phone with someone from our organization We have a specific way that all calls are supposed to be made and to hear that your experience did not follow that process is not acceptable I can assure you that we are Google
Partners and that a number of our employees hold current certifications You can investigate any company claiming to be a partner by going to the Google Partner Directly, here is the link showing us included in that directory: ***Customer service in today's business environment is paramount and it is disappointing when I learn that we have failed in the eyes of a potential partner business I am working with my sales manager to re-train and review company policy on our introduction calls and to make sure we do not repeat any of the issues you claimed to have experienced on your interaction with us Thank you for bringing your unfortunate situation to our attention so that we can address it and stop it from happening to anyone else.Jeff H***

After a thorough investigation of Mrs***s claims, we found the complaint to be unwarrantedOn April 25th, 2016, the account was swith her husband/business partner (*** ***) and per recorded conversation, he agreed to the monthly and sfeeHis marketing platform was completed on
May 16th, He spoke with a customer representative on three separate occasions, and voice messages were left during the time of their active monthly service, and our representatives were never informed of any issues or wishes to cancelAll conversations were jovial and there was never a mention of a problem with pricing, monthly service, or the platform that we built.Due to several conversations with Mrs*** on July 6th, in which she stated that she didn't know she was being charged, we believe that this complaint is due to a lack of communication between business partners, rather than a problem with services providedWe received express recorded permission from *** ***, and confirmation that it was his account we were billing.Our marketing platform is a 90-day comprehensive program and requires the full days to see? complete resultsUnfortunately, Mrs*** did not allow us to reach the full month period, and thus? did not see her full potential with us at only days inWe regret her decision to cancel services as we believed that we? could have a fruitful partnershipHowever, Adzzup is proud to offer service without contracts, and Mrs***? was able to cancel her service on July 6th, without question or penalty without incurring any new charges.? ?

We are sorry that we didn't get your cancel processed, we have refunded you in full.