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DTS Midway Vacations

6410 Security Blvd, Lobby, Baltimore, Maryland, United States, 21207

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DTS Midway Vacations Reviews (%countItem)

I have been awaiting a refund of $1000 from a Panama Line Dance trip 10/17-21/2019 booked with Funjet Vacations through DTS Midway Vacations. Due to a medical emergency I was forced to cancel. I had not completed payment but I did purchase travel insurance through DTS 2/15/2019. I never received terms, coverage, etc. pertaining to the insurance just a purchased receipt. I spoke with the travel agent Paula *** 6/4/2019 requesting the cancellation. I was advised to submit the cancellation in writing to Funjet Vacations which I did on the same day. I never received confirmation of the request from DTS or Funjet. I have yet to receive anything from Funjet and I only hear from DTS when I make contact. I called Ms *** prior to the actual trip about my refund, she could never give me a concrete answer as to the status or when I would receive the refund she would always blame Funjet. I called her 10/30/2019 after the trip and she stated that before she left for Panama on 10/15/2019 she saw that my refund of $1000 was in processing. Of course I had no knowledge of this and it had not been received. She confirmed the account to be credited and she would investigate. I did not hear from her so I contacted Funjet a week later 11/7/2019. There was another person in our group that had to cancel which according to Ms *** complicated things even more. Funjet did not have record of my refund nor did they have the name of the other person. I was advised to send an email to Funjet, I did. Two days later I received an email from Ms *** to myself and the other person apologizing for the lack of communication which I stated in my email to Funjet and the other person sent her an email expressing her disappointment with her service. 11/15/2019 Ms *** sent us both an email stating our credit file was being submitted to Funjet accounting for processing allow 5-7 business days. The other person received their refund (cancelled after me/no insurance).Have not heard from Funjet or DTS still NO REFUND!!

Desired Outcome

Refund My desired resolution is my refund of at least $1000 before the end of 2019. I would also like it to be impressed upon both businesses that communication is key to a satisfied customer especially from the front line business. No matter what information should be communicated to the customer in a timely manner. Take ownership of the situation! Communication should be a three way or at least a two way street between payer and payee.

DTS Midway Vacations Response • Jan 20, 2020

Dear Revdex.com:
My name is *** Jr., the travel agent mentioned in Ms. complaint. I've been persistently working to get her refund from the merchant, *** Vacations, for which her payments were originally charged using her Visa card. Despite my best efforts to get information from the manager assigned to the group reservation to handle this refund (name *** / ***@applelg.net), I've not received any updates to explain the delay. In fact, I sent Ms. confirmation that her refund was processing assuming it was done when I saw the refund credit with her card # listed on the reservation on 20-NOV-19. I was surprised to learn in another email from Ms. last month that she had not received a refund. I've asked my Business Development Manager, Deborah ***, with ***'s parent company Apple Leisure Group, for her assistance with a higher level of management to resolve this matter quickly. Please allow me to give her an opportunity to respond to my inquiry.

Sincerely,
Paula ***, Jr.

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Address: 6410 Security Blvd, Lobby, Baltimore, Maryland, United States, 21207

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