Good afternoon,
I was able to speak with *** today and address his issuesThe resolution I presented *** *** was agreeable toHe has my direct contact if he has any further questions
Please contact me if you need any further information
Regards,
*** ***Petro - CT
***
Our general manager spoke with Mrs*** on 1-28-We are currently trying to reach an amicable solution with the customer. At this time, we are waiting for Mrs*** to provide us with some additional information pertaining to the claim and once received
we will try to resolve directly with customer
If you have any other questions related to this complaint, please contact me directly
*** ***
***
office : ***
We have sent the final check to the customerThe customer responeded to our general manager that she has received
At this time I believe that the complaint has been resolved
Please let me know if you have any questions
Regards,
*** ***
CT District
***
In regards to this complaint, an original number was agreed upon by Petro and Ms***Ms*** then requested an additional amount that is currently being reviewed by our General ManagerHe received another email from Ms*** and plans to call her back tomorrow to discuss I will follow up with you tomorrow when we have spoken with the customer Regards, *** ***
We have reached out to the customer regarding the complaintWe have come to an amicable resolutionThe customer let us know he will be contacting Revdex.com to confer that we have resolved it to his satisfaction
If there are any questions, please feel free to contact me directly
Regards,
*** ***
CT District Admin & Operations Supervisor
###-###-####
Please see notes for resolution wiht the customer:
*** *** called me back to discuss her complaint and why she reached out to Revdex.comShe explained that she was not aware of the ETF and it was not explained to her correctlyShe was not aware that by not paying her invoice she
would be charged the ETFExplained that it was read to her on the verbal acceptance of the PPP and also on the confirmation letter she receivedShe stated that the only reason she was not paying the invoice was because she was not happy with the service provided to herShe complained that she had multiple calls of No Heat and we never addressed the issue of her not having equal heat thru the houseShe said she covered that with CS reps and with Techs but it was never addressed and she paid for a service agreement that she never got a benefit forAgreed to credit back the S/C and ETF to resolve the issueShe accepted and made postdated payments with me for $Customer thanked me for resolving complaint and she will contact Revdex.com to update her complaint. ***
Regards,
*** ***
CT District
Admin/ Operations Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: while the account was closed without penalty to me, I do not feel that the overall handling of my situation was done with the kind of regard and consideration I have come to expect, especially from a company with whom I've had such a long term relationship (years) I do not want it to go on record that I am satisfied but rather I have accepted the outcomeNo further action is necessary or desired
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: everything they said in their response is trueI have sent them the numbers that they are looking for and am waiting for them to decide whether to accept the amount or reject itIf they accept it and send me a check in that amount I will be satisfied with the resultIf they do not send me a check in the amount , I will not be satisfiedThe end result still remains to be seen.
Sincerely,
*** ***
I have left a message in regards to this complaint for the customer to call back to resolveI have removed the fees from the account I am waiting for customer to call me back
Regards,
*** ***
Admin & Operations Supervisor
***
203-985-
The local office spoke wtih the customer regarding the price they had agreed to and came to a resolution on how to handle previous delivery price
If there is anything else needed in regards to this complaint please feel free to contact me directly
*** ***
**
***
***
Good afternoon,
I was able to speak with *** today and address his issuesThe resolution I presented *** *** was agreeable toHe has my direct contact if he has any further questions
Please contact me if you need any further information
Regards,
*** ***Petro - CT
***
I have called and left a message for the customer to try and resolve
Regards,
*** ***
*** ***
** ***
###-###-####
Our general manager spoke with Mrs*** on 1-28-We are currently trying to reach an amicable solution with the customer. At this time, we are waiting for Mrs*** to provide us with some additional information pertaining to the claim and once received
we will try to resolve directly with customer
If you have any other questions related to this complaint, please contact me directly
*** ***
***
office : ***
We have forwarded this information to someone in the local office
Regards,
*** ***
Admin & Operations Supervisor
CT District
We have sent the final check to the customerThe customer responeded to our general manager that she has received
At this time I believe that the complaint has been resolved
Please let me know if you have any questions
Regards,
*** ***
CT District
***
In regards to this complaint, an original number was agreed upon by Petro and Ms***Ms*** then requested an additional amount that is currently being reviewed by our General ManagerHe received another email from Ms*** and plans to call her back tomorrow to discuss I will follow up with you tomorrow when we have spoken with the customer Regards, *** ***
We have reached out to the customer regarding the complaintWe have come to an amicable resolutionThe customer let us know he will be contacting Revdex.com to confer that we have resolved it to his satisfaction
If there are any questions, please feel free to contact me directly
Regards,
*** ***
CT District Admin & Operations Supervisor
###-###-####
Please see notes for resolution wiht the customer:
*** *** called me back to discuss her complaint and why she reached out to Revdex.comShe explained that she was not aware of the ETF and it was not explained to her correctlyShe was not aware that by not paying her invoice she
would be charged the ETFExplained that it was read to her on the verbal acceptance of the PPP and also on the confirmation letter she receivedShe stated that the only reason she was not paying the invoice was because she was not happy with the service provided to herShe complained that she had multiple calls of No Heat and we never addressed the issue of her not having equal heat thru the houseShe said she covered that with CS reps and with Techs but it was never addressed and she paid for a service agreement that she never got a benefit forAgreed to credit back the S/C and ETF to resolve the issueShe accepted and made postdated payments with me for $Customer thanked me for resolving complaint and she will contact Revdex.com to update her complaint. ***
Regards,
*** ***
CT District
Admin/ Operations Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: while the account was closed without penalty to me, I do not feel that the overall handling of my situation was done with the kind of regard and consideration I have come to expect, especially from a company with whom I've had such a long term relationship (years) I do not want it to go on record that I am satisfied but rather I have accepted the outcomeNo further action is necessary or desired
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: everything they said in their response is trueI have sent them the numbers that they are looking for and am waiting for them to decide whether to accept the amount or reject itIf they accept it and send me a check in that amount I will be satisfied with the resultIf they do not send me a check in the amount , I will not be satisfiedThe end result still remains to be seen.
Sincerely,
*** ***
I have left a message in regards to this complaint for the customer to call back to resolveI have removed the fees from the account I am waiting for customer to call me back
Regards,
*** ***
Admin & Operations Supervisor
***
203-985-
The local office spoke wtih the customer regarding the price they had agreed to and came to a resolution on how to handle previous delivery price
If there is anything else needed in regards to this complaint please feel free to contact me directly
*** ***
**
***
***