Dublin Buick Pontiac GMC

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ Contact Name and Title: GENERAL MANAGER Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cacargroup.com We deeply appologize for the lack of follow through on your requestKasim is no longer with us and this is probably why request was not processedI will have our Finance Department process for you by this week our opologies

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ This customer signed an estimate for $I have the signed documentThe technician is punched on the job from 10:39am-11:48am I am not sure where the customer is getting his time lineI do see that the tech recommended the repairs needed and I am not sure where the phone calls dropped or where communication went southfor his inconvenience and frustration we will reimburse him for his diagnosis that he signed for and we welcome him to find another GM dealership to take his car for service he can call the cashier at XXX-XXX-XXXX for refundthey will have the file and info to credit $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very disturbed that this company is not accepting responsibility for their incompetence and insensitvity for the inconvenience they have caused meTo admit they only worked on my car between 10:45am-11:38am and yet they had my car from 8:30am to 3:30pm is very aggravating! Yes, I signed an estimate "to repair the tailgate and replace the rear light" not for a diagnosisLet me emphasize that GMC did not fix the problemMore bothersome about this is they admitted they only worked on the car for hour but they've deceived me by telling me they worked on it for 2hours and instead of charging me $320, they're discounting me half-priceI'm convinced these people at this establishment is very deceitful and dishonestI will accept the refund of $but I demand an apology

Initial Business Response / [redacted] (1000, 10, 2015/01/12) */ I would like to clarify the chain of events and the documentation sign by all parties, the application was sent to Patelco CU first on 11/30/at 01:pm and it came back with a "refer" as a system decision (month @ 3.99%), the contract was written @ 3.49% it is the finance managers job to secure the financing at the terms the contract is written; so then it was sent out to gateway one at 01:57pm and approved "AS IS", the customer agreed to the terms @ 3.49% so the contract was sent to the bank with the correct termsPer the contract there is "no cooling off period" nor did the customer ask or sign for an option contract to go get outside financing; there is not a breach in this contract, the customer may go to Patelco and re-finance for a longer term at there rate if they wish I have talked to this customer before when she wrote this letter on 12/9/14; our decision standsPlease see attached letter from customer with the 1st reason she wanted to return the vehicle sincerely, [redacted] , Finance Director Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent the letter hoping to cancel the contract to avoid further legal matter I have a letter on hand from Patelco , I don't have the capacity to upload but will send the letter to Revdex.com I spoke with one of the customer service from Gateway Lending and told them we are not financing with themI contacted Dublin and spoke with Chase and he told me they will send it to Patelco But [redacted] told me Patelco did not approved and we never sign the contract with Gateway.I contacted Patelco or more times and they keep telling me Dublin Buick never , never sent the contract Final Business Response / [redacted] (4000, 20, 2015/01/29) */ The consumer's complaint is seriously marred as it misstates California contract law in a material respectA breach of contract requires that a party failed to perform something that which was required in the contractThe contract that the consumer entered into unequivocally stated the lender that financed your vehicle and the terms of the loanAdditionally, contrary to the consumer's complaint Dublin Chevrolet Buick GMC did in fact submit an application to Patelco for the vehicle the customer ultimately purchasedThe application number was XXXXXXXXThe application was submitted by Dublin GMC on November 30, However, the application did not come back approved immediately and as such Dublin GMC found an alternative lender to approve the deal; Gateway LendingThe loan provided to the customer was competitive with great terms and a great interest rateThe customer was aware the vehicle was not being financed by Patelco Dublin GMC Buick vehemently denies any breach of contractIf the customer is dissatisfied with its loan, they should refinance it directly with Patelco Final Consumer Response / [redacted] (4200, 22, 2015/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This dealership would rather lose face than making it rightI would no longer argue with this company , it's not worthAs you could see their arguments contradicted of their previous responseThe finance director claimed he sent the application on January 9, and this other person who responded claimed he sent it on November , Attached letter from Patelco denied that DUBLIN BUICK never sent a contract nor application to Patelco Consumers , if you ever shop to this dealership , make sure everything is in WRITING , verbal contract will never hold in court and they have the audacity of denying Keep away from this dealership , check their REVIEWS !

Initial Business Response /* (1000, 5, 2014/12/26) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cacargroup.com
After Extensive Water Test and Customer even took to our Fremont Cadillac Dealership and had a Second Opinion and they did a
water test and came up with Same Results and water is leaking from top of Windshield and has been replace by a Local Glass ShopWe did test the Sunroof and Showed Customer where Leaking at top Of Windshield and I just Spoke to *** *** Service Manager of our Fremont Dealership Where she Took for a Second opinion and *** showed AND explained same thing we had Diagnoised and Consequencial Damage is a result of WindshieldWe feel all her issues are with the Glass Shop that Replaced her Windshiled Not the dealership
Initial Consumer Rebuttal /* (3000, 7, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I replaced the windshield a month before the sunroof and it never leakedWhen the sunroof was changed because of a leak in the back, when they returned it it started leaking from where its leaking nowI took it back and they said they had used the wrong frameI think that when they repaired the sunroof they messed up the windshield and are now trying to say its the windshield companyIt never leaked from that area untill the sunroof was repaired

Initial Business Response /* (1000, 8, 2014/04/09) */
To Whom It May Concern:
We do value our customers and their time, especial with kids and miles away, we also understand there are always two sides to every storyAfter careful review of the file and complaints I would like to
address the facts here as per the customers deal documents vsthe complaintsThis is a used vehicle with 55k miles on it when purchased and sold with a limited power train warranty; not a New vehicle, the customer knew before she purchased the vehicle there were scratches and if she wanted them fixed could have done so and added it to the price of the car, it is correct we do not repair cosmetic items on most used vehicles unless it is a safety item or it will devalue the vehicle in a way that it can't be sold, light scratches in the paint would be sometime that would normally not be repaired unless the customer was willing to pay for it at the time of sale and could be added to the sales contract and due billOur prices are based on overall condition of the vehicle being sold and we try to keep the price as low as possible by not doing unnecessary repairs, that a customer may or may not want done because it adds to the sale price of the car; we have repeat customers come from all over the state on a regular basis to purchase from us without complaintsThe vehicle was sold with the remainder of the factory year or 100k limited power train warranty that was still in tact, we give a month or 3k limited power train warranty but in this case the factory warranty would over ride our warranty; she was offered and purchased an upgrade warranty GMPP Major Guard with a $deductable; to cover things listed in the GMPP brochure (again not cosmetic) this warranty is honored at any GMC dealer and so is the remainder of the factory warranty for any warrantable itemsAs far as the safety condition of the vehicle; at the time of the inspection there were no problems found or they would be repaired at that time before it was offered for saleI checked with our service department and if that seal/gasket is or was leaking; it's covered under the factory power train warranty and should be no charge to the customer at any GMC dealer; had it have been leaking before the sale we would have repaired it and been paid from the factory! Seat panels are cosmetic and not covered under any warranty; they can be damaged by people kicking them etcWe want her to be happy with her car; if she would like to trade this vehicle in for a new vehicle without cosmetic issues we would be happy to help
Initial Consumer Rebuttal /* (3000, 10, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This vehicle was taken to my local Lompoc Sunset Chevrolet (GM dealer) and the rear differential leak is not covered by the GM factory warranty which Dublin Kia is well aware ofThis issue is covered under the warranty that "I" requested at a extra cost not a warranty that was NEVER offered to meThis repair would cost $As mentioned in my first complaintIt amuses me how Dublin Kia can go on how they keep the prices of their vehicles low when mine was sold at KKB "excellent" price which is apparently not correctI also find it funny how these seat panels were not fixed due to being cosmetic and again to keeps prices low, but no one knew about them until I made calls to different peopleI wish I could post pics on here to show everyone the way Dublin Kia sells their vehicles (not vacuumed or wiped down like all other sold vehicles)I understand it's used and not going to be perfect but when your paying 35k you expect it in decent conditionI had a horrible day and hour drive I WISH I Would have took the time to examine it more, but I also trusted I had a honest salesmanAgain I ask you do what's right, fix what you missed in your "inspections" make me a happy customer and one day want to go back and trade it in for a brand new one
Final Business Response /* (4000, 12, 2014/04/23) */
As previous stated; we will stand by our 1st responsethank you for your time, and again we do value our customers, if the customer would like to bring the vehicle to us for the leak, that is covered under warranty and we will repair at no cost to her
Final Consumer Response /* (4200, 14, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks anyways you are way to far to drive to not have both of your overseen defects that should have been noticed in your inspectionsIt unpleasant to know that this is how you sell vehicles to customers who go out of thier way to drive numours hours to your facilityI wish you would reconsider, but the same way information is shared when you have happy customers info is shared twice and much when you have unhappy customersThanks again for making our family regat our decision to purchase from Dublin$to satisfy a customer is all it takes and you won't budge"Guess the customer isn't always right" have a wonderful dayONE UNHAPPY CUSTOMER!!

Unfortunately, we had an awful experience at Dublin Gmc Buick in Dublin, CAFor several weeks the dealership had a Yukon on their lot that we'd been tracking itThis was our first experience purchasing a brand new/used vehicle at a dealershipAt the start of the test drive, the rear tire needed air*** Hartstra quickly got the machine and filled it upAwesome! As we walked in to negotiate a fair price, *** made certain to tell us about a survey we'd receive and it was very important to say we'd received a tour of the dealershipAs we walked to his desk, he casually pointed to where everything wasWeird, but okNegotiations started with *** trying to deal off the sticker price, which was $3k over the Internet priceWe told him of the error, he stated the sales team is VERY good about making the prices match, so the $3k difference was the priceIt wasn't until I pulled up the website, THEIR own website, on MY own phone to be believedWHAT?! During negotiations, *** said THREE different times that someone else was there looking at the Yukon and willing to pay full stickerAfter the third time, we told him if he pulled that again to sway the deal, we were walkingAfter all, he could sell it to the person willing to pay full STICKER price out the doorWe finally agreed on a deal but we were told it only came with key and fob and did not have an owner’s manualSo, we put a key, fob and owner’s manual on the due list, along with a complete detail*** came back informing the Sales Manage, *** *** said the fob and owner’s manual were too expensive and off the tableWHAT?! *** said it wasn't a big deal to find online for cheapWe did find one online and, after finding a GMC website, purchased a key fob for $Yup! $And an owner’s manual for $YUP! $(Although later, a friend found where a FREE manual for any vehicle could be printed outUnfortunately, we had already bought one.) It was too expensive for this dealership to purchase a $key fob and a $owners manual for us, or even get the free owner’s manual off the netNow let's review, knowing it was our first time buying from a dealership and chose them for the purchase, *** and *** sent home a new customer, traveling from an hour away, without any knowledge or documents showing how anything workedSo if something turned on, flashed or went wrong while driving home, we'd know nothing about what to doClearly, customer safety is not a concern to this dealership
We finally went to seal the deal with the Finance Manager, KashKash is TOP NOTCH!! He was honest, thorough and explained everything about the financingHe was personable and really tried to help meet our needsWe were so thankful for him! Thank you Kash
As we got into the Yukon to leave, my son pointed out there were no floor mats*** heard my son and said it didn't come with any but we could “buy some cheap ones at *** or ***.” We advised that was a terrible comment after we just spent a lot of money on the vehicleThe response? Ready? *** advised, “well it wasn't on the Due List.” We advised, again, that this was our first new/used vehicle and wouldn't have thought about floor mats prior to leavingHe advised there was nothing he could doNice customer serviceSo we ended up paying the $from the parts department for the GMC floor mats specific for our Yukon
Very upset about the buying process, we went back two days later for the key programming and detailingWe also advised them the light for the rear tire kept lighting upWe had to fill the tire twice in the two days since we purchasedWhen we went to pick up, *** showed us they programmed a new key and unlocked/locked the YukonThis is the great part!When we opened the front door, the alarm went offWe asked why and were told the alarm will sound when opening the door and will not shut off until we get inside and start the carWHAT?! So if my wife or daughter unlock the truck at night to get in, the alarm will sound and draw attention to them; allowing everyone to know a single female is getting into an empty vehicleTo top it off, I had to ask what they did about the tireThey said nothing was wrong except it needed airAgain, it is clear this dealership does not care about customer safety
A few days later, *** left a voicemail reminding of the survey and to say we got a tourWhat the heck is up with their concern of a dealership tour and the lack of concern for the safety of their customers?
A week or so later we received an email from Michelle Bassilios, Customer Relations ManagerThe email advised they hoped they “earned your 'complete satisfaction' throughout the sales process,” and that “anything other than your complete satisfaction is a 'fail' for our sales department and our dealership.” Michelle asked “if you have any questions or concerns I would be grateful if you would give me the opportunity to resolve them immediately.” I called and left a message to voice my concerns about safety and asked for a return callI'm still waiting
The tire problem was STILL an issueI found a local GMC dealership and brought my Yukon inThey took the time to listen to my concerns, looked into the issue, explained what the issue was and what they did to fix itHad Dublin Gmc Buick truly cared about customer safety, they would’ve taken the time to investigate the issue and found the leak in the tireIt didn't just need more airThis local dealership earned out trustWe bought our floor mats from theAnd they earned all our businessTHEY are the ones that I will brag about and refer as often as possible
So, We decided to write a review on the dealership websiteWe couldn't find the area to post a review, only to see other reviews We tried the website online chat to ask, and chatted with *** ***She advised, “while I do not have access to the system where reviews are submitted, what I can do is have a member of our team reach out to you to direct you to where you would do so.” Still waiting on that call, too
Unfortunately, Dublin Gmc Buick ruined our first experience of buying a new/used car at a dealershipI will NOT recommend this dealership to my family or friendsI will NOT have anything positive to say about the dealership when I'm sharing the excitement with others of our new purchaseI will NOT be using their untrained and rude service departmentI WILL share with EVERYONE that this dealership does not care about the safety of their customersEverything you hear about slimy salesman and ruthless dealership was EXACTLY what happened to usWe signed the contract, gave the money and then any care or concern about safety didn't matterAny attempts of communication met with the delete button with no responseWe were kicked to the curb for them to move on to the next victimAt least we love our new/used Yukon!

I sold a car to Dublin Buick and instead of giving me a check, they claimed they need a payoff and lien release which would take days I stopped by after I knew the lien was released and they claimed to need the physical title before paying me They had already sold the car but refused to pay me for it This is fraudI'm not sure of the intention but it has to be illegal to not pay an owner of a car and resell it claiming they need a physical title before paying g me

Unfortunately, we had an awful experience at Dublin Gmc Buick in Dublin, CAFor several weeks the dealership had a Yukon on their lot that we'd been tracking itThis was our first experience purchasing a brand new/used vehicle at a dealershipAt the start of the test drive, the rear tire needed air*** Hartstra quickly got the machine and filled it upAwesome! As we walked in to negotiate a fair price, *** made certain to tell us about a survey we'd receive and it was very important to say we'd received a tour of the dealershipAs we walked to his desk, he casually pointed to where everything wasWeird, but okNegotiations started with *** trying to deal off the sticker price, which was $3k over the Internet priceWe told him of the error, he stated the sales team is VERY good about making the prices match, so the $3k difference was the priceIt wasn't until I pulled up the website, THEIR own website, on MY own phone to be believedWHAT?! During negotiations, *** said THREE different times that someone else was there looking at the Yukon and willing to pay full stickerAfter the third time, we told him if he pulled that again to sway the deal, we were walkingAfter all, he could sell it to the person willing to pay full STICKER price out the doorWe finally agreed on a deal but we were told it only came with key and fob and did not have an owner’s manualSo, we put a key, fob and owner’s manual on the due list, along with a complete detail*** came back informing the Sales Manage, *** *** said the fob and owner’s manual were too expensive and off the tableWHAT?! *** said it wasn't a big deal to find online for cheapWe did find one online and, after finding a GMC website, purchased a key fob for $Yup! $And an owner’s manual for $YUP! $(Although later, a friend found where a FREE manual for any vehicle could be printed outUnfortunately, we had already bought one.) It was too expensive for this dealership to purchase a $key fob and a $owners manual for us, or even get the free owner’s manual off the netNow let's review, knowing it was our first time buying from a dealership and chose them for the purchase, *** and *** sent home a new customer, traveling from an hour away, without any knowledge or documents showing how anything workedSo if something turned on, flashed or went wrong while driving home, we'd know nothing about what to doClearly, customer safety is not a concern to this dealership
We finally went to seal the deal with the Finance Manager, KashKash is TOP NOTCH!! He was honest, thorough and explained everything about the financingHe was personable and really tried to help meet our needsWe were so thankful for him! Thank you Kash
As we got into the Yukon to leave, my son pointed out there were no floor mats*** heard my son and said it didn't come with any but we could “buy some cheap ones at *** or ***.” We advised that was a terrible comment after we just spent a lot of money on the vehicleThe response? Ready? *** advised, “well it wasn't on the Due List.” We advised, again, that this was our first new/used vehicle and wouldn't have thought about floor mats prior to leavingHe advised there was nothing he could doNice customer serviceSo we ended up paying the $from the parts department for the GMC floor mats specific for our Yukon
Very upset about the buying process, we went back two days later for the key programming and detailingWe also advised them the light for the rear tire kept lighting upWe had to fill the tire twice in the two days since we purchasedWhen we went to pick up, *** showed us they programmed a new key and unlocked/locked the YukonThis is the great part!When we opened the front door, the alarm went offWe asked why and were told the alarm will sound when opening the door and will not shut off until we get inside and start the carWHAT?! So if my wife or daughter unlock the truck at night to get in, the alarm will sound and draw attention to them; allowing everyone to know a single female is getting into an empty vehicleTo top it off, I had to ask what they did about the tireThey said nothing was wrong except it needed airAgain, it is clear this dealership does not care about customer safety
A few days later, *** left a voicemail reminding of the survey and to say we got a tourWhat the heck is up with their concern of a dealership tour and the lack of concern for the safety of their customers?
A week or so later we received an email from Michelle Bassilios, Customer Relations ManagerThe email advised they hoped they “earned your 'complete satisfaction' throughout the sales process,” and that “anything other than your complete satisfaction is a 'fail' for our sales department and our dealership.” Michelle asked “if you have any questions or concerns I would be grateful if you would give me the opportunity to resolve them immediately.” I called and left a message to voice my concerns about safety and asked for a return callI'm still waiting
The tire problem was STILL an issueI found a local GMC dealership and brought my Yukon inThey took the time to listen to my concerns, looked into the issue, explained what the issue was and what they did to fix itHad Dublin Gmc Buick truly cared about customer safety, they would’ve taken the time to investigate the issue and found the leak in the tireIt didn't just need more airThis local dealership earned out trustWe bought our floor mats from theAnd they earned all our businessTHEY are the ones that I will brag about and refer as often as possible
So, We decided to write a review on the dealership websiteWe couldn't find the area to post a review, only to see other reviews We tried the website online chat to ask, and chatted with *** ***She advised, “while I do not have access to the system where reviews are submitted, what I can do is have a member of our team reach out to you to direct you to where you would do so.” Still waiting on that call, too
Unfortunately, Dublin Gmc Buick ruined our first experience of buying a new/used car at a dealershipI will NOT recommend this dealership to my family or friendsI will NOT have anything positive to say about the dealership when I'm sharing the excitement with others of our new purchaseI will NOT be using their untrained and rude service departmentI WILL share with EVERYONE that this dealership does not care about the safety of their customersEverything you hear about slimy salesman and ruthless dealership was EXACTLY what happened to usWe signed the contract, gave the money and then any care or concern about safety didn't matterAny attempts of communication met with the delete button with no responseWe were kicked to the curb for them to move on to the next victimAt least we love our new/used Yukon!

I purchased a GMC Truck VIN *** *** this dealer brand new on 12/31/I am not disputing the actual purchase or amountSimply this car dealer either does not posses the original titling paperwork or is incapable of filing documents properly with the DMVMy registration has been suspended by the DMV and the Title of Ownership is not complete until this dealer clears this matter upI have contacted the dealer by email over times and called *** *** whom assured me she would look into it and get back to me however has since quit taking my calls or calling backI need the dealer to file the correct paperwork to DMV REG Form to clear this up and have not been able to get them to properly report this sale to DMV

Initial Business Response /* (1000, 5, 2014/07/16) */
This customer signed an estimate for $189.95. I have the signed document. The technician is punched on the job from 10:39am-11:48am.
I am not sure where the customer is getting his time line. I do see that the tech recommended the...

repairs needed and I am not sure where the phone calls dropped or where communication went south. for his inconvenience and frustration we will reimburse him for his diagnosis that he signed for and we welcome him to find another GM dealership to take his car for service.
he can call the cashier at XXX-XXX-XXXX for refund. they will have the file and info to credit $160.00
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very disturbed that this company is not accepting responsibility for their incompetence and insensitvity for the inconvenience they have caused me. To admit they only worked on my car between 10:45am-11:38am and yet they had my car from 8:30am to 3:30pm is very aggravating! Yes, I signed an estimate "to repair the tailgate and replace the rear light" not for a diagnosis. Let me emphasize that GMC did not fix the problem. More bothersome about this is they admitted they only worked on the car for 1 hour but they've deceived me by telling me they worked on it for 2hours and instead of charging me $320, they're discounting me half-price. I'm convinced these people at this establishment is very deceitful and dishonest. I will accept the refund of $160 but I demand an apology.

Initial Business Response /* (4000, 9, 2014/06/10) */
To Whom It May Concern:
We are sorry for the confusion, we sent the customer a check for the over draft it was cashed on 6/5/2014, the down payment was due on or before 5/13/2014 and was made as contracted. Both parties are...

whole.
Initial Consumer Rebuttal /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase the vehicle from Dublin Gmc dealer on 4/29 and they cashed it on 5/1. it took me over a month to try to get the 200 back and the 35 over draft fee that my bank charged me.I have been back and forth with the dealer and they kept telling me that they will check the status. I offered to take back the car but they stated that its been over 30 days since I purchased the vehicle. its only fair to reimburse the 200 (not just the 35) and wait the two weeks as originally contracted or just the vehicle back. its too much of a headache.

Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: GENERAL MANAGER
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cacargroup.com
We deeply appologize for the lack of follow through on your request. Kasim is no longer with
us and this is probably why request...

was not processed. I will have our Finance Department process for you by this week.
our opologies

Initial Business Response /* (1000, 10, 2015/01/12) */
I would like to clarify the chain of events and the documentation sign by all parties, the application was sent to Patelco CU first on 11/30/14 at 01:20 pm and it came back with a "refer" as a system decision (72 month @ 3.99%), the...

contract was written @ 3.49% it is the finance managers job to secure the financing at the terms the contract is written; so then it was sent out to gateway one at 01:57pm and approved "AS IS", the customer agreed to the terms @ 3.49% so the contract was sent to the bank with the correct terms. Per the contract there is "no cooling off period" nor did the customer ask or sign for an option contract to go get outside financing; there is not a breach in this contract, the customer may go to Patelco and re-finance for a longer term at there rate if they wish.
I have talked to this customer before when she wrote this letter on 12/9/14; our decision stands. Please see attached letter from customer with the 1st reason she wanted to return the vehicle.
sincerely, [redacted], Finance Director
Initial Consumer Rebuttal /* (3000, 12, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent the letter hoping to cancel the contract to avoid further legal matter.
I have a letter on hand from Patelco , I don't have the capacity to upload but will send the letter to Revdex.com.
I spoke with one of the customer service from Gateway Lending and told them we are not financing with them. I contacted Dublin and spoke with Chase and he told me they will send it to Patelco.
But [redacted] told me Patelco did not approved and we never sign the contract with Gateway.I contacted Patelco 3 or more times and they keep telling me Dublin Buick never , never sent the contract.
Final Business Response /* (4000, 20, 2015/01/29) */
The consumer's complaint is seriously marred as it misstates California contract law in a material respect. A breach of contract requires that a party failed to perform something that which was required in the contract. The contract that the consumer entered into unequivocally stated the lender that financed your vehicle and the terms of the loan. Additionally, contrary to the consumer's complaint Dublin Chevrolet Buick GMC did in fact submit an application to Patelco for the vehicle the customer ultimately purchased. The application number was XXXXXXXX. The application was submitted by Dublin GMC on November 30, 2014. However, the application did not come back approved immediately and as such Dublin GMC found an alternative lender to approve the deal; Gateway Lending. The loan provided to the customer was competitive with great terms and a great interest rate. The customer was aware the vehicle was not being financed by Patelco.
Dublin GMC Buick vehemently denies any breach of contract. If the customer is dissatisfied with its loan, they should refinance it directly with Patelco.
Final Consumer Response /* (4200, 22, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This dealership would rather lose face than making it right. I would no longer argue with this company , it's not worth. As you could see their arguments contradicted of their previous response. The finance director claimed he sent the application on January 9, 2015 and this other person who responded claimed he sent it on November 30 , 2014 . Attached letter from Patelco denied that DUBLIN BUICK never sent a contract nor application to Patelco.
Consumers , if you ever shop to this dealership , make sure everything is in WRITING , verbal contract will never hold in court and they have the audacity of denying . Keep away from this dealership , check their REVIEWS !