I did look in to this situation and talk to my service advisor [redacted] Mr [redacted] was very happy about clutch , which took us about days to handleBut end result was that we got free new clutch for him Unfortunately, to fix wiring harness , we need to follow the process that General Motors recommendsSo here is my personal cell [redacted] , Mr [redacted] can contact me any time and I will explain everything I will contact him as well Thank you
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Below is the tracking for Deseret Credit Union pay offPay off on account should reflect by midweek at latestWe will also cut second pair of keys Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been promised many many time before this that the payoff was sent and to check the Credit UnionEach and everytime I had promises and yet it has not been doneAlso, I have yet to receive the additional Key Final Business Response / [redacted] (4000, 24, 2015/09/17) */ This matter has been resolved; the Finance manager did have some issues getting the payoff on the trade from the out of state credit union, but as of 8/25/the vehicle and all accrued interest have been paid in full by usAs to the new loan payments we have made payment as agreed by us and the customer and that has also been receivedI just received a thank you email from the customer Please let me know if there is anything further I can assist with [redacted] Finance Director Final Consumer Response / [redacted] (2000, 27, 2015/09/20) */
Initial Business Response /* (1000, 5, 2014/07/16) */
To Whom It May Concern:
We are sorry for any confusion here, I found the reason for the delays to be the last name changed from *** to ***, our staff was looking for the cancellation under the last name "***" I received
***'s email yesterday and it was only signed "***" without her last name; I ran a phone number search in our system and that came back with the last name "***" that was what was on the cancellation and we were able to cancelI have verified the warranty has been canceled, the funds will be sent to the customer's credit union, again, sorry for the confusion
Sincerely,
*** ***
Finance Director
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe this is trueMy name change is very recent and the finance manager *** knew that it was under my previous last nameThe issue has been going on since February and the name change was very recent
Final Consumer Response /* (2000, 11, 2014/07/20) */
I spoke with *** and the issue is resolvedHe was very helpful and got this taken care of immediatelyThe initial delay was due to the paperwork being missing after a staffing change, and it was delayed further by someone trying to cover it upAgain, *** was extremely great and handled this very quickly
Initial Business Response /* (1000, 5, 2014/09/15) */
Contact Name and Title: *** *** FINANCE DIREC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cacargroup.com
I TALKED TO CUSTOMER, THE VEHICLE WAS TOTALED, I AM SENDING THE CANCELLATION FORM TO THE CUSTOMER, SHE WILL COMPLETE AND
RETURN IT WITH THE ODOMETER STATEMNET FROM THE INSURANCE COMPANY, IF THE INSURANCE COMPANY HAS NOT USED THE GAP COVERAGE OR ALREADY CANCELED IT TO COVER THE LOSS, THE CUSTOMER WILL GET THE REFUND OF THE UNSUED PROTION
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cacargroup.com
Yes Mrs *** Came in 05/05/for ignition switch and Now Door lock on left Front door Dont wont .We never touched the lock
and dont know if work prior was just here for recall Vecicle is years old We did reinspect it for her We offered at a Discounted price
Initial Consumer Rebuttal /* (3000, 7, 2014/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't offer to help in AnywayThey are complete liars and they broke the lock on my door and at first they took responsibility and we're going to fix itThen they changed there mind and started lying and tried to con me out of more money
Infact it's pretty obvious they are lying because I never once spoke to *** *** He wasn't even present when all this happened so its funny to me he is pretending to know the storyHe says in his response that they offered to fix it at a discount??? Funny because he wasn't even aground and the guy I spoke with was *** *** and no discount was offeredThe creep didn't even have decency to respond to my email when I emailed him directly when all this first happened
This location is run by a bunch of low lifes that take advantage of there customers and try to rip them offThey overcharge for everything and everythingThey are the most unprofessional people I have ever come across
All I want is my car back to the way it was before I took it this awful businessThey broke my lock and I want it fixed
Initial Business Response /* (1000, 5, 2014/02/20) */
THE CUSTOMER PURCHASED THE VEHICLE ON 12/22/AND WAS GIVEN A OPTION CONTRACT WITH DAYS TO PAY IN FULL FROM WHATEVER SOURCE HE WANTED, FUNDS WERE NOT RECEIVED BY 1/1/THIS PROMPTED THE BACKUP FINANCING TO BE PUT IN PLACE WITH ALLY
FINANCIAL, THE CREDIT UNION SENT A CHECK ON 1/6/AND IT WAS RETURNED TO THEM BECAUSE THE FINANCING WAS COMPLETED WITH ALLY DUE TO THERE DELAYTHE CREDIT UNION SENT THE CHECK BACK TO US AND NOT KNOWING WHY OUR OFFICE DEPOSITED THE CHECKIN THIS CASE WE SHOULD BE REFUNDING THE CREDIT UNION AND THEY SHOULD BE DOING THE PAY OFF TO ALLY, BUT FOR THE SAKE OF OUR CUSTOMER WE PAID OFF ALLY TODAY AND WE WILL DO ALL THE CORRECTIONS ON OUR END FOR THE DMV, WITH HIS HELPI HAVE ALREADY TAKED TO THE CUSTOMER THIS MORNING 2/20/AND HE UNDERSTANDS WHAT HAPPENED HEREAS FAR AS THE TRUCK HE SOLD US, WE WERE GIVEN A LIEN SATISFIED NOT A TITLE FOR HIS OUT OF STATE VEHICLE, WE CAN NOT TAKE THIS SO THE CUSTOMER HAD TO SECURE THE TITLE ON HIS OWN AND THEN WE COULD COMPLETE THE TRANSACTION AND THAT WAS DONE BY ALL PARTIES
BEST REGARDS,
Initial Business Response /* (1000, 8, 2014/09/11) */
We talk to ***, and we will send him a $
gift card
Initial Consumer Rebuttal /* (2000, 11, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business sent me the $gift card
as promisedThank you so much for resolving my concernI do really appreciate both Cadillac Dealership and Revdex.comThis case can now be closed with Satisfactory response favoring Cadillac and its dealership
I did look in to this situation and talk to my service advisor [redacted] . Mr [redacted] was very happy about clutch , which took us about 7 days to handle. But end result was that we got free new...
clutch for him.
Unfortunately, to fix wiring harness , we need to follow the process that General Motors recommends. So here is my personal cell [redacted] , Mr [redacted] can contact me any time and I will explain everything .
I will contact him as well
Initial Business Response /* (1000, 5, 2014/02/21) */
Contact Name and Title: [redacted], Service Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cacargroup.com
After reviewing the case the, recommended diagnosis process was correct, and the cooling system service was the correct...
first step. Unfortunately the vehicle required further repair. In the interest of client goodwill a refund for the cooling system service has been sent to the client, as we always value client satisfaction.
Initial Business Response /* (1000, 5, 2015/08/24) */
Below is the tracking for Deseret Credit Union pay off. Pay off on account should reflect by midweek at latest. We will also cut second pair of keys.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I have been promised many many time before this that the payoff was sent and to check the Credit Union. Each and everytime I had promises and yet it has not been done. Also, I have yet to receive the additional Key.
Final Business Response /* (4000, 24, 2015/09/17) */
This matter has been resolved; the Finance manager did have some issues getting the payoff on the trade from the out of state credit union, but as of 8/25/15 the vehicle and all accrued interest have been paid in full by us. As to the new loan payments we have made 1 payment as agreed by us and the customer and that has also been received. I just received a thank you email from the customer.
Please let me know if there is anything further I can assist with.
[redacted]
Finance Director
Final Consumer Response /* (2000, 27, 2015/09/20) */
Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] service manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cacargroup.com
I have contacted Mr ** and followed with him and left him message and then called again and talked to him and advised him...
that after further investigation it was a typo on our part and advised Mr ** that there is no way within a 12 hour time from when the business closed till when next morning vehicle has been driven more then 472 miles I have apologized to him and have also made a note on file that future services on his vehicle we will verify mileage with customer before leaving vehicle at dealership, also customer has not shown us proof of any mileage verification that he is writing mileage everytime he drops off vehicle and pick up, again we have apologized again for our mistake.
I did look in to this situation and talk to my service advisor [redacted] Mr [redacted] was very happy about clutch , which took us about days to handleBut end result was that we got free new clutch for him Unfortunately, to fix wiring harness , we need to follow the process that General Motors recommendsSo here is my personal cell [redacted] , Mr [redacted] can contact me any time and I will explain everything I will contact him as well Thank you
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Below is the tracking for Deseret Credit Union pay offPay off on account should reflect by midweek at latestWe will also cut second pair of keys Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been promised many many time before this that the payoff was sent and to check the Credit UnionEach and everytime I had promises and yet it has not been doneAlso, I have yet to receive the additional Key Final Business Response / [redacted] (4000, 24, 2015/09/17) */ This matter has been resolved; the Finance manager did have some issues getting the payoff on the trade from the out of state credit union, but as of 8/25/the vehicle and all accrued interest have been paid in full by usAs to the new loan payments we have made payment as agreed by us and the customer and that has also been receivedI just received a thank you email from the customer Please let me know if there is anything further I can assist with [redacted] Finance Director Final Consumer Response / [redacted] (2000, 27, 2015/09/20) */
Initial Business Response /* (1000, 5, 2014/07/16) */
To Whom It May Concern:
We are sorry for any confusion here, I found the reason for the delays to be the last name changed from *** to ***, our staff was looking for the cancellation under the last name "***" I received
***'s email yesterday and it was only signed "***" without her last name; I ran a phone number search in our system and that came back with the last name "***" that was what was on the cancellation and we were able to cancelI have verified the warranty has been canceled, the funds will be sent to the customer's credit union, again, sorry for the confusion
Sincerely,
*** ***
Finance Director
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe this is trueMy name change is very recent and the finance manager *** knew that it was under my previous last nameThe issue has been going on since February and the name change was very recent
Final Consumer Response /* (2000, 11, 2014/07/20) */
I spoke with *** and the issue is resolvedHe was very helpful and got this taken care of immediatelyThe initial delay was due to the paperwork being missing after a staffing change, and it was delayed further by someone trying to cover it upAgain, *** was extremely great and handled this very quickly
Initial Business Response /* (1000, 5, 2014/09/15) */
Contact Name and Title: *** *** FINANCE DIREC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cacargroup.com
I TALKED TO CUSTOMER, THE VEHICLE WAS TOTALED, I AM SENDING THE CANCELLATION FORM TO THE CUSTOMER, SHE WILL COMPLETE AND
RETURN IT WITH THE ODOMETER STATEMNET FROM THE INSURANCE COMPANY, IF THE INSURANCE COMPANY HAS NOT USED THE GAP COVERAGE OR ALREADY CANCELED IT TO COVER THE LOSS, THE CUSTOMER WILL GET THE REFUND OF THE UNSUED PROTION
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cacargroup.com
Yes Mrs *** Came in 05/05/for ignition switch and Now Door lock on left Front door Dont wont .We never touched the lock
and dont know if work prior was just here for recall Vecicle is years old We did reinspect it for her We offered at a Discounted price
Initial Consumer Rebuttal /* (3000, 7, 2014/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't offer to help in AnywayThey are complete liars and they broke the lock on my door and at first they took responsibility and we're going to fix itThen they changed there mind and started lying and tried to con me out of more money
Infact it's pretty obvious they are lying because I never once spoke to *** *** He wasn't even present when all this happened so its funny to me he is pretending to know the storyHe says in his response that they offered to fix it at a discount??? Funny because he wasn't even aground and the guy I spoke with was *** *** and no discount was offeredThe creep didn't even have decency to respond to my email when I emailed him directly when all this first happened
This location is run by a bunch of low lifes that take advantage of there customers and try to rip them offThey overcharge for everything and everythingThey are the most unprofessional people I have ever come across
All I want is my car back to the way it was before I took it this awful businessThey broke my lock and I want it fixed
Initial Business Response /* (1000, 5, 2014/02/20) */
THE CUSTOMER PURCHASED THE VEHICLE ON 12/22/AND WAS GIVEN A OPTION CONTRACT WITH DAYS TO PAY IN FULL FROM WHATEVER SOURCE HE WANTED, FUNDS WERE NOT RECEIVED BY 1/1/THIS PROMPTED THE BACKUP FINANCING TO BE PUT IN PLACE WITH ALLY
FINANCIAL, THE CREDIT UNION SENT A CHECK ON 1/6/AND IT WAS RETURNED TO THEM BECAUSE THE FINANCING WAS COMPLETED WITH ALLY DUE TO THERE DELAYTHE CREDIT UNION SENT THE CHECK BACK TO US AND NOT KNOWING WHY OUR OFFICE DEPOSITED THE CHECKIN THIS CASE WE SHOULD BE REFUNDING THE CREDIT UNION AND THEY SHOULD BE DOING THE PAY OFF TO ALLY, BUT FOR THE SAKE OF OUR CUSTOMER WE PAID OFF ALLY TODAY AND WE WILL DO ALL THE CORRECTIONS ON OUR END FOR THE DMV, WITH HIS HELPI HAVE ALREADY TAKED TO THE CUSTOMER THIS MORNING 2/20/AND HE UNDERSTANDS WHAT HAPPENED HEREAS FAR AS THE TRUCK HE SOLD US, WE WERE GIVEN A LIEN SATISFIED NOT A TITLE FOR HIS OUT OF STATE VEHICLE, WE CAN NOT TAKE THIS SO THE CUSTOMER HAD TO SECURE THE TITLE ON HIS OWN AND THEN WE COULD COMPLETE THE TRANSACTION AND THAT WAS DONE BY ALL PARTIES
BEST REGARDS,
Initial Business Response /* (1000, 8, 2014/09/11) */
We talk to ***, and we will send him a $
gift card
Initial Consumer Rebuttal /* (2000, 11, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business sent me the $gift card
as promisedThank you so much for resolving my concernI do really appreciate both Cadillac Dealership and Revdex.comThis case can now be closed with Satisfactory response favoring Cadillac and its dealership
I did look in to this situation and talk to my service advisor [redacted] . Mr [redacted] was very happy about clutch , which took us about 7 days to handle. But end result was that we got free new...
clutch for him.
Unfortunately, to fix wiring harness , we need to follow the process that General Motors recommends. So here is my personal cell [redacted] , Mr [redacted] can contact me any time and I will explain everything .
I will contact him as well
Thank you
Initial Business Response /* (1000, 5, 2014/02/21) */
Contact Name and Title: [redacted], Service Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cacargroup.com
After reviewing the case the, recommended diagnosis process was correct, and the cooling system service was the correct...
first step. Unfortunately the vehicle required further repair. In the interest of client goodwill a refund for the cooling system service has been sent to the client, as we always value client satisfaction.
Initial Business Response /* (1000, 5, 2015/08/24) */
Below is the tracking for Deseret Credit Union pay off. Pay off on account should reflect by midweek at latest. We will also cut second pair of keys.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I have been promised many many time before this that the payoff was sent and to check the Credit Union. Each and everytime I had promises and yet it has not been done. Also, I have yet to receive the additional Key.
Final Business Response /* (4000, 24, 2015/09/17) */
This matter has been resolved; the Finance manager did have some issues getting the payoff on the trade from the out of state credit union, but as of 8/25/15 the vehicle and all accrued interest have been paid in full by us. As to the new loan payments we have made 1 payment as agreed by us and the customer and that has also been received. I just received a thank you email from the customer.
Please let me know if there is anything further I can assist with.
[redacted]
Finance Director
Final Consumer Response /* (2000, 27, 2015/09/20) */
Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] service manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cacargroup.com
I have contacted Mr ** and followed with him and left him message and then called again and talked to him and advised him...
that after further investigation it was a typo on our part and advised Mr ** that there is no way within a 12 hour time from when the business closed till when next morning vehicle has been driven more then 472 miles I have apologized to him and have also made a note on file that future services on his vehicle we will verify mileage with customer before leaving vehicle at dealership, also customer has not shown us proof of any mileage verification that he is writing mileage everytime he drops off vehicle and pick up, again we have apologized again for our mistake.