He complained about it twice with the first time being 6 weeks after he first picked it up and when we could do nothing to help he came back and sent it back again a third time. We didn't cause this, it cannot be fixed, and its not reasonable to show up this much time after service and demand nearly $1,000.
I have the receipt that shows the t-shirt was cleaned on 9/9/2017. The receipt shows that the t-shirt and the other clothes were picked up on 9/21/2017. The Dublin Cleaner front desk, Jennifer is able to assure you that the t-shirt was in there as well. The payment was made on 9/21/2017. I strongly suggest you to give a proper and professional responses because I do not think that you are taking this matter seriously. You did not even complete the first sentence that you wrote on your response. The Revdex.com has already reviewed all the receipt and the damage that has been done. The first time I took the t-shirt was on 7/24/2017. It was worn on 7/29/2017, which already shows that the printing was damaged. The second time I came to the store was on 9/9/2017 and you made it worse. The day of the pickup was 9/21/2017 and the next day I already recorded the damage that is done on 9/22/2017 at 7:04 am. The time frame was less than 24 hours and I decided to issue a claim on thursday when Jennifer was on her shift because she was the one who offered that if there is a problem on my clothes, I can always issue a claim. I attached three images in this response. Two of them are the receipt, if you look closely the item numbers between the first and second receipt are the same. The description is the same as well. The third image is the picture that was taken at 7:04 am on 9/22/2017, the day after the item was picked up. The date on the picture is automatically provided by the phone and the representative from Revdex.com has reviewed and verified the information. There is no false information provided here. All of my evidence are verified.
The production manager has located and personally delivered the gray pair. We agree we have an open invoice for the Navy pair and have confirmed with the customer that we are putting all resources towards locating and returning them ASAP.
I have called [redacted] and asked him to call me to seek compromise. I left him a voicemail to call me directly. It is getting to a point where we need to seek some compromise because the energy going into this from both sides is going to exceed the amount he has listed here and continuing to dispute the facts is not leading anywhere so I do not agree with his facts however I am open to seek a resolution we can both accept.[redacted], I believe you can read this and if you didn't get the voicemail I just left please call me at ###-###-####. I have a meeting from 12 PM to 2 PM and am pretty flexible otherwise today.
I can show POS tracking of the item in question having not been in our possession for over 6 weeks before he accused us of the. We cleaned and returned it in July in 3 days then it wasn't till September he made the accusations. It could have had anything on earth happen to it in those...
six weeks after he had it back. Nothing else in our care at that time had anything like this wrong and we clean 3,000 garments per day so if we caused it we'd have many more than one complaint. This is baseless.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your personal apology this morning and for quickly working to address the issue.
Regards,
[redacted]
We have contacted the manufacturer, [redacted] Inc., for a return or exchange of the item. The garment has been sent to them to determine if the manufacturer is at fault or whoever washed the garment ([redacted] Cleaners). Currently, both parties are awaiting the response of the manufacturer in order to determine the next course of action.An attachment of the email thread can be added to this inquiry if necessary.
He complained about it twice with the first time being 6 weeks after he first picked it up and when we could do nothing to help he came back and sent it back again a third time. We didn't cause this, it cannot be fixed, and its not reasonable to show up this much time after service and demand nearly $1,000.
I have the receipt that shows the t-shirt was cleaned on 9/9/2017. The receipt shows that the t-shirt and the other clothes were picked up on 9/21/2017. The Dublin Cleaner front desk, Jennifer is able to assure you that the t-shirt was in there as well. The payment was made on 9/21/2017. I strongly suggest you to give a proper and professional responses because I do not think that you are taking this matter seriously. You did not even complete the first sentence that you wrote on your response. The Revdex.com has already reviewed all the receipt and the damage that has been done. The first time I took the t-shirt was on 7/24/2017. It was worn on 7/29/2017, which already shows that the printing was damaged. The second time I came to the store was on 9/9/2017 and you made it worse. The day of the pickup was 9/21/2017 and the next day I already recorded the damage that is done on 9/22/2017 at 7:04 am. The time frame was less than 24 hours and I decided to issue a claim on thursday when Jennifer was on her shift because she was the one who offered that if there is a problem on my clothes, I can always issue a claim. I attached three images in this response. Two of them are the receipt, if you look closely the item numbers between the first and second receipt are the same. The description is the same as well. The third image is the picture that was taken at 7:04 am on 9/22/2017, the day after the item was picked up. The date on the picture is automatically provided by the phone and the representative from Revdex.com has reviewed and verified the information. There is no false information provided here. All of my evidence are verified.
The production manager has located and personally delivered the gray pair. We agree we have an open invoice for the Navy pair and have confirmed with the customer that we are putting all resources towards locating and returning them ASAP.
I have called [redacted] and asked him to call me to seek compromise. I left him a voicemail to call me directly. It is getting to a point where we need to seek some compromise because the energy going into this from both sides is going to exceed the amount he has listed here and continuing to dispute the facts is not leading anywhere so I do not agree with his facts however I am open to seek a resolution we can both accept.[redacted], I believe you can read this and if you didn't get the voicemail I just left please call me at ###-###-####. I have a meeting from 12 PM to 2 PM and am pretty flexible otherwise today.
I can show POS tracking of the item in question having not been in our possession for over 6 weeks before he accused us of the. We cleaned and returned it in July in 3 days then it wasn't till September he made the accusations. It could have had anything on earth happen to it in those...
six weeks after he had it back. Nothing else in our care at that time had anything like this wrong and we clean 3,000 garments per day so if we caused it we'd have many more than one complaint. This is baseless.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your personal apology this morning and for quickly working to address the issue.
Regards,
[redacted]
We have contacted the manufacturer, [redacted] Inc., for a return or exchange of the item. The garment has been sent to them to determine if the manufacturer is at fault or whoever washed the garment ([redacted] Cleaners). Currently, both parties are awaiting the response of the manufacturer in order to determine the next course of action.An attachment of the email thread can be added to this inquiry if necessary.