Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ This issue has been resolvedI followed up with the customer personally along with my general manager Which ended with customer making an appointment to come in & possibly trade in his vehicleIt was a misunderstanding & were happy it is now resolved
Initial Business Response / [redacted] (1000, 11, 2015/06/04) */ I just spoke with my business office & we over night a check to Bank Of America on 4/21/for the remaining amount $7, We also sent the overdraft fee check for the amount of $189.35, about a month ago to Mrs***, So there's no need for me to submit another request My business office will confirm with me later today if the check $was cashed Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business has completed all of my requestsNo additional info needed
Initial Business Response / [redacted] (1000, 7, 2015/05/13) */ Check request was put in for the amount of $ Refund will be sent to Capital one early next weekCustomer should see on next statement Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment receivedWish it could have been smoother
Final Consumer Response /* (2000, 6, 2015/05/17) */
About an hour after submitting this report, I was called back by Dublin Hyundai, informing me that they had found the mistake and I will be receiving a letter in ten days letting me know my balance is zero
You guys are THAT GOOD;)
Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for this noticeThis complaint has been resolvedCustomer has been refunded the above requested amount
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
On Wednesday I spoke with ***, the Financial Director of Dublin Hyundai, I gave him all the information of what transpired during the time I was at his business regarding the purchase of the carHe said he needed to speak to a couple of individuals and would call me back that same afternoonHe indeed called later that afternoon and agreed to the Desired Resolution I had submitted with this claimA new contract was sent via Fed Ex and was received today, it contains the adjusted amounts that I wantedHappy to have this issue resolved
Initial Business Response /* (1000, 5, 2015/09/17) */
I have spoken with Mr***, along with my business office to confirm this has been taking care ofRefund has been sent to the finance company, Please see attachment
I have also emailed customer a copy for his records along with a genuine
apologyI have advised Mr*** to contact me in the future if he needs any further assistance
Thank You,
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
Initial Business Response /* (1000, 14, 2016/01/12) */
I understand you closed this complaintHowever I did respond to it, If it means anythingShortly after the purchase the customer's father gave us a call & I personally scheduled him to come down to the dealership on a Saturday to go over
his daughters paperworkShe called me the Friday before her appointment and cancelled, due to a Pre paid vacation she had plannedShe told me she would call me to reschedule & never didIf anything all the customer needs to do is call me & I'll be happy to set up an appointment with her to speak with our finance department
This is a follow up to my original complaint (#[redacted]). Dublin Hyundai responded to that complaint explaining the [redacted], the dealership General Manager, wanted to discuss it with me personally to rectify the matter. I phoned [redacted], as instructed, who was very contrite and courteous. Mr. [redacted] asked that I send him a copy of the termination notice received from Hyundai Finance, and he would resolve the erroneous amounts (i.e. lease payments said to be due for my previously leased Sonata). I emailed Mr. [redacted] a copy of the notice that evening (9/2). I sent a follow email asking for status on 9/9; no response was returned. I phoned Mr. [redacted] on 9/20, and again on 9/27; again, no response was received. I phoned Hyundai Finance about the balance, to verify that it had been resolved; they said the matter had not been resolved and that it was referred to their collections department. At this point no other choice to believe that Mr. [redacted]'s intentions during our discussion, similar many of the sales practices at Dublin Hyundai, were deceitful.
Initial Business Response /* (1000, 11, 2015/06/04) */
I just spoke with my business office & we over night a check to Bank Of America on 4/21/2015 for the remaining amount $7,842.56.
We also sent the overdraft fee check for the amount of $189.35, about a month ago to Mrs. [redacted], So there's no...
need for me to submit another request.
My business office will confirm with me later today if the check $189.35 was cashed.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business has completed all of my requests. No additional info needed.
Hello.
Thank you very much for this above complaint. Dublin Hyundai's General manager [redacted] was not aware of this important matter & we want to immediately rectify
the situation. In our data base we have 5 [redacted]. If Mr. [redacted] can call myself (925)...
[redacted] I can direct our general manager to him promptly &
resolve this matter.
Thank you again!
Initial Business Response /* (1000, 7, 2015/07/20) */
This issue has been resolved. I followed up with the customer personally along with my general manager.
Which ended with customer making an appointment to come in & possibly trade in his vehicle. It was
a misunderstanding & were happy it is...
Initial Business Response /* (1000, 7, 2015/05/13) */
Check request was put in for the amount of $1198.
Refund will be sent to Capital one early next week. Customer should see on next statement.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/05/22) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Payment received. Wish it could have been smoother.
Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ This issue has been resolvedI followed up with the customer personally along with my general manager Which ended with customer making an appointment to come in & possibly trade in his vehicleIt was a misunderstanding & were happy it is now resolved
Initial Business Response / [redacted] (1000, 11, 2015/06/04) */ I just spoke with my business office & we over night a check to Bank Of America on 4/21/for the remaining amount $7, We also sent the overdraft fee check for the amount of $189.35, about a month ago to Mrs***, So there's no need for me to submit another request My business office will confirm with me later today if the check $was cashed Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business has completed all of my requestsNo additional info needed
Initial Business Response / [redacted] (1000, 7, 2015/05/13) */ Check request was put in for the amount of $ Refund will be sent to Capital one early next weekCustomer should see on next statement Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment receivedWish it could have been smoother
Final Consumer Response /* (2000, 6, 2015/05/17) */
About an hour after submitting this report, I was called back by Dublin Hyundai, informing me that they had found the mistake and I will be receiving a letter in ten days letting me know my balance is zero
You guys are THAT GOOD;)
Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for this noticeThis complaint has been resolvedCustomer has been refunded the above requested amount
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
On Wednesday I spoke with ***, the Financial Director of Dublin Hyundai, I gave him all the information of what transpired during the time I was at his business regarding the purchase of the carHe said he needed to speak to a couple of individuals and would call me back that same afternoonHe indeed called later that afternoon and agreed to the Desired Resolution I had submitted with this claimA new contract was sent via Fed Ex and was received today, it contains the adjusted amounts that I wantedHappy to have this issue resolved
Initial Business Response /* (1000, 5, 2015/09/17) */
I have spoken with Mr***, along with my business office to confirm this has been taking care ofRefund has been sent to the finance company, Please see attachment
I have also emailed customer a copy for his records along with a genuine
apologyI have advised Mr*** to contact me in the future if he needs any further assistance
Thank You,
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
Initial Business Response /* (1000, 14, 2016/01/12) */
I understand you closed this complaintHowever I did respond to it, If it means anythingShortly after the purchase the customer's father gave us a call & I personally scheduled him to come down to the dealership on a Saturday to go over
his daughters paperworkShe called me the Friday before her appointment and cancelled, due to a Pre paid vacation she had plannedShe told me she would call me to reschedule & never didIf anything all the customer needs to do is call me & I'll be happy to set up an appointment with her to speak with our finance department
This is a follow up to my original complaint (#[redacted]). Dublin Hyundai responded to that complaint explaining the [redacted], the dealership General Manager, wanted to discuss it with me personally to rectify the matter. I phoned [redacted], as instructed, who was very contrite and courteous. Mr. [redacted] asked that I send him a copy of the termination notice received from Hyundai Finance, and he would resolve the erroneous amounts (i.e. lease payments said to be due for my previously leased Sonata). I emailed Mr. [redacted] a copy of the notice that evening (9/2). I sent a follow email asking for status on 9/9; no response was returned. I phoned Mr. [redacted] on 9/20, and again on 9/27; again, no response was received. I phoned Hyundai Finance about the balance, to verify that it had been resolved; they said the matter had not been resolved and that it was referred to their collections department. At this point no other choice to believe that Mr. [redacted]'s intentions during our discussion, similar many of the sales practices at Dublin Hyundai, were deceitful.
Initial Business Response /* (1000, 11, 2015/06/04) */
I just spoke with my business office & we over night a check to Bank Of America on 4/21/2015 for the remaining amount $7,842.56.
We also sent the overdraft fee check for the amount of $189.35, about a month ago to Mrs. [redacted], So there's no...
need for me to submit another request.
My business office will confirm with me later today if the check $189.35 was cashed.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business has completed all of my requests. No additional info needed.
Hello.
Thank you very much for this above complaint. Dublin Hyundai's General manager [redacted] was not aware of this important matter & we want to immediately rectify
the situation. In our data base we have 5 [redacted]. If Mr. [redacted] can call myself (925)...
[redacted] I can direct our general manager to him promptly &
resolve this matter.
Thank you again!
Initial Business Response /* (1000, 7, 2015/07/20) */
This issue has been resolved. I followed up with the customer personally along with my general manager.
Which ended with customer making an appointment to come in & possibly trade in his vehicle. It was
a misunderstanding & were happy it is...
now resolved.
Initial Business Response /* (1000, 7, 2015/05/13) */
Check request was put in for the amount of $1198.
Refund will be sent to Capital one early next week. Customer should see on next statement.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/05/22) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Payment received. Wish it could have been smoother.