Dubsat

At Dubsat we pride ourselves in our customer serviceOur over US-based customers would agree that we provide excellent service at a fair costWe regret the experience that [redacted] had and senior staff has reached out to him and discussed this matterThis outreach is not reflected in the email conversations for ID [redacted] In Dubsat moved their US office to New York CityIt was decided to send Hereford Brand’s original contract to our Home office in AustraliaUnfortunately, to date, we have not been able to find said documentation but can produce payment for services rendered prior to Since [redacted] is the new publisher and was not at HB when the original support contract was reached in we do find his request appropriateWe also believed it was explained, via email, what our service doesAs mentioned earlier, senior management has reached out to [redacted] and has told him we will not be seeking any compensation ($100) for We consider this matter to be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At Dubsat we pride ourselves in our customer service. Our over 5000 US-based customers would agree that we provide excellent service at a fair cost. We regret the experience that [redacted] had and senior staff has reached out to him and discussed this matter. This outreach is not reflected in...

the email conversations for ID [redacted]. In 2015 Dubsat moved their US office to New York City. It was decided to send Hereford Brand’s original contract to our Home office in Australia. Unfortunately, to date, we have not been able to find said documentation but can produce payment for services rendered prior to 2015. Since [redacted] is the new publisher and was not at HB when the original support contract was reached in 2009 we do find his request appropriate. We also believed it was explained, via email, what our service does. As mentioned earlier, senior management has reached out to [redacted] and has told him we will not be seeking any compensation ($100) for 2015. We consider this matter to be closed.

At Dubsat we pride ourselves in our customer service. Our over 5000 US-based customers would agree that we provide excellent service at a fair cost. We regret the experience that [redacted]...

had and senior staff has reached out to him and discussed this matter. This outreach is not reflected in the email conversations for ID [redacted]. In 2015 Dubsat moved their US office to New York City. It was decided to send Hereford Brand’s original contract to our Home office in Australia. Unfortunately, to date, we have not been able to find said documentation but can produce payment for services rendered prior to 2015. Since [redacted] is the new publisher and was not at HB when the original support contract was reached in 2009 we do find his request appropriate. We also believed it was explained, via email, what our service does. As mentioned earlier, senior management has reached out to [redacted] and has told him we will not be seeking any compensation ($100) for 2015. We consider this matter to be closed.