Duck's Auto

I recently purchased a vehicle from a dealer that needed inspected and a part of the purchase agreement was that the dealership would pay for the inspection. A week after the purchase I was directed to Ducks auto to do the inspection. I was told I couldn't wait on the premises while the car was there so I had to walk around harrisburg for 6 hours till they were done. At that point I was told that the car needed several things for inspection and they had to order the parts,so I made a appointment to bring it back the following week. I came back for my next scheduled appointment and I was told by the owner that the receptionist was sick and he had no idea who I was and to come back the following week. I came back the third week in a row and again I was turned away by the owner who again was very rude and unprofessional. I went directly to the dealership where I purchased the vehicle and after a phone call from them to Ducks auto I was prompted to take it back for service. They now miraculously found the parts and knew who I was. Six hours later I was told to take the vehicle home and drive it 50 miles to make sure the check engine light doesn't come back on so they can sticker it for inspection. The next day the check engine light came back on. I called and told them this and set up a appointment for the following week. At the appointment I was told it was a fuel injector and it would take a week to get the injector so I had to leave the car there due to the check engine light flashing. I called AutoZone and was told I could of purchased a fuel injector through them and received it the next day. But I waited and picked up the car a week later and again I was told to drive it 50 miles to ensure the problem was fixed in order to put the stickers on. By the next day the light was back on. That same day I went to put windshield washer fluid in the vehicle and promptly noticed that both bolts that connect it to the housing where missing and both bolts that secure the air filter housing where also missing. I do my own oil changes and such and they were the only ones under the hood besides me so I'm positive they are the culprits. Might I add that the car was on the spare tire and I wanted a new tire on the regular rim so I could put the spare back in the hatch and have it for emergencies. They did this but they took both caps off the valve stems. Now I can see you forgetting to take the old one off and putting it on the new tire but there would be no plausible explanation for touching the one on the spare tire other than theft. The dealership told me not to take my vehicle back there and it's currently being inspected at a real mechanics shop.

This place is garbage. You WILL be scammed out any amount of money they ask for. They will buy parts with your money, keep the parts, and put the old parts back on. Then, your phone calls will be ignored after they're done bending you over. I would never recommend this place to anyone

Review: I have a problem with my car jumping so I took it to Ducks Auto some time last week to get looked at. One of the mechanics called my phone about an hour after dropping the car off to tell me my issue. He specifically told me it was my front motor mount that went bad and it's causing the jumping and it will cost $430.00 to get fixed. I had to go to work after that so I couldn't get the job done that day so I told them I'll be back by the end of the week to get the job done. Friday of that week was my next day off so I dropped my car off that morning to finally get the job done. Around 5:00pm I went to pick my car up and as soon as I pulled out of the parking lot my car started to jump again. I didn't have time to take it back that day because they were closing at 5:30 but I did call them to let them know the problem was accruing. The mechanic that answered the phone told me to come back the next day because he might of missed something. I couldn't make it the next day because I had to work and bout time I got off the shop was closed but I did call to inform them that and they told me it wasn't a problem and to bring it by on Monday. When I got to the shop [redacted], one of the mechanics rode around the corner with me to feel the jumping. Which it did, and he told me to leave it at the shop for them to look at it. No later than 30 minutes they came to me with another problem which was the rare motor mount this time. I specifically asked them was this going to fix the problem this time and the mechanic told me "yeah". So I asked the receptionist to price everything out for me and she printed out the receipt which was $198.00 to get fixed. She called around to see which stores had the motor mount but about time they got the motor mount the store would be closed so she told me to bring it back the next day and she'll order the piece for me. I took my car back that next morning which was Tuesday to get fixed and when I got there today to pick it up the guy at the counter, [redacted] was very rude when I told him the price I was told. He got very nasty with me and told me that "she couldn't have to told that price because it was a five hour job to do". I specifically told him that that's what she printed out for me and if it costed any more than that I would've took my car else where to get fixed. He called the receptionist that printed out the receipt for me to get her side of the story and she told him the same thing. By this time he still wanted to argue with me and not give me my keys and I specifically told him prior to the argument that I had to go to work which he told me he didn't care about my job and I had to wait. Bout time I received my keys I was already late for work and no one wanted to show me where my car was located. Once I found my car I got in it to pull off and go to work and the jumping continued. earlier in the argument [redacted] was very sarcastic about getting the owner which he made a joke out of it and told me it was him. So when I called back to let them know the problem was still occurring I asked to speak with [redacted] and I kindly let him know that the problem was still occurring and this time I was taking matters into my own hands because I gave them a second chance to fix the problem they told me was occurring and once they found a new problem I still paid for it and I had to go through all that arguing and disrespect for nothing to get done.Desired Settlement: I would like for them to fix the jumping this time or give me a refund.

Like a T.V. show of a mechanic that would break parts so he'll get paid.