Response to complaint When Mr. [redacted] and I first talked about having a new driveway Installed he shared with me his concerns. The biggest concern was that the water was running back into his garage. After walking the driveway he and I agreed the problem was the grade of the driveway was...
pushing water back toward the garage. What we done to solve the problem was removed the old driveway and graded it so the water runs away from the house. Then we installed a new driveway which looked very nice. After a heavy rain a few nights later Mr. [redacted] called me early the next morning and explained to me the driveway is holding water like a bathtub. I was very surprised and told him I would be out within a couple days. I called my father who is my business partner to tell his about Mr. [redacted] concern. My dad was close by and stopped by within 30 minutes. When he arrived there was no standing water. Mr. [redacted] explained that when it was raining heavily the night before that water was running down the driveway toward the public road. (I thought that's what he wanted)When it's really raining hard water tends to pool up a little bit. But the driveway was draining. Now I see in his complaint he states that the water is ponding in his yard. What we agreed was that the water would stop running into the garage which we solved. Mr. [redacted] says the water fills up like a bathtub but drains into his yard. I cannot figure out what he wants. I'm confused. The job is done very nicely and exactly what we agreed on. Sent from my iPhone
Response to complaint When Mr. [redacted] and I first talked about having a new driveway Installed he shared with me his concerns. The biggest concern was that the water was running back into his garage. After walking the driveway he and I agreed the problem was the grade of the driveway was...
pushing water back toward the garage. What we done to solve the problem was removed the old driveway and graded it so the water runs away from the house. Then we installed a new driveway which looked very nice. After a heavy rain a few nights later Mr. [redacted] called me early the next morning and explained to me the driveway is holding water like a bathtub. I was very surprised and told him I would be out within a couple days. I called my father who is my business partner to tell his about Mr. [redacted] concern. My dad was close by and stopped by within 30 minutes. When he arrived there was no standing water. Mr. [redacted] explained that when it was raining heavily the night before that water was running down the driveway toward the public road. (I thought that's what he wanted)When it's really raining hard water tends to pool up a little bit. But the driveway was draining. Now I see in his complaint he states that the water is ponding in his yard. What we agreed was that the water would stop running into the garage which we solved. Mr. [redacted] says the water fills up like a bathtub but drains into his yard. I cannot figure out what he wants. I'm confused. The job is done very nicely and exactly what we agreed on. Sent from my iPhone