The owner- Tom was very honest on recommending what I wasn't even aware I was looking for I didn't think I could afford a new tritoon but he made it possible I got more boat for less than I could find from any other dealer within hours of Pittsburgh I am extremely happy with all aspects of my purchase and recommend this dealership highly
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Complaint: ***
I am rejecting this response because: As you can see from the sales document I attached, filled out by Tom C*** *** Ducky's Boats Inc, that we were purchasing a "new boat' and "new trailer" The boat description has 2015, however, the trailer's description doesn't, it just has the VIN# You can also see that the price of the boat is $33,and the price of the trailer is $3, When we were looking at the boat, I asked Tom if the trailer it was sitting on came with the boat he said no (not a package) In the office we told him that we would like to purchase a "new" trailer in addition to the boat I really don't care what the paperwork Ducky's provided says about "package", if this were a package deal we would have paid one price for both not have separate prices for the boat and trailer I noticed that the original sales receipt that Ducky's provided the Revdex.com is mysteriously missing everything but our names and our signatures When we contacted Ducky's about returning the trailer because of the issues with the lights and that we were concerned that since the trailer was a 2013, it would not be under warranty, the owner of Ducky's, rudely, told us that the warranty started the day that we purchased the trailer Since then we have had an issue with grease leaking out of the axle hub (see attached pictures) One of the rubber hub caps fell off on the way to the beach this past weekend and all of the grease leaked out I spoke to *** *** in the *** warranty department and he informed me that issues with lights and axle grease leakage is not for a "new" trailer He also informed me that, contrary to what Ducky's told me, the warranty started the day Ducky's purchased the trailer, sometime in or 2013, and that the warranty has expired I am forwarding all of the information to *** *** and he is going to pass it to the *** sales rep who deals with Ducky's They are concerned about Ducky's business practices I really should have said something when I noticed that the trailer title had on it, but this being our first boat and trailer purchase, we wrongly assumed that Ducky's was a honest business Another red flag should have been the invoices that have ALL SALES FINAL stamped on them What reputable business sells new vehicles all sales final We feel that we have been victums of a bait and switch We were under the impression we were buying a new trailer and they had a trailer that was out of warranty that they needed to get rid of This complaint definately is not resolved
Regards,
*** ***
To Whom It May Concern:*** *** Purchased the *** on 6/28/14, as you can see on the enclosed Sales Agreement it was initialed at:Sold as SeenRan on HosePay in Full within DaysHe picked it up one year later on 6/26/We did everything we promised
and he signed an acceptance stating Sold as Is.Sincerely,
Evelyn C
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Ducky's Boats agreed to deliver boat on or around June 15th, 2014. Said down payment was never said or implied to have been non-refundable. Mike (sales rep at Ducky's Boats) even went so far as to tell me almost everything was in stock and wouldn't take long to put on. Ducky's Boats provided ZERO communication on when the boat would be delivered, other than to promise no less than return phone calls, which they did not manage to make a single one.None of these items are considered one-off items, in fact Ducky's has a reputation for building boats similar to this one, as evidenced by their website and You Tube page. From their reply, they state the jack plate wasn't even shipped until the 26th, how could they have possibly delivered it by the 15th??I would like a full refund of my deposit in the amount of $3,due to the complete lack of communication, the inability to complete the boat by the agreed upon date, and the fact that I was never told it was non-refundable
Regards,
*** ***
This business is a family owned business It is a small town business where you expect that a man's word can be valued This is NOT the case with this business I purchased a boat from Tom and was told it was "in good working condition" Based on his word I purchased this boat as-is I placed the boat in the water the same day and in less then minthe boat was missing and coolant was leaking outI checked the oil and it proved to be a silver milky color I removed the boat from the water and returned it the same day (in less then hrfrom the purchase) They now say that my only option is to purchase another boat from them at an additional $dollars They will not stand behind my boat or make good on it This is a very poor business that will be dishonest simply to make a sale They can not be trusted! They now have my boat and I have nothing, unless I can come up with more $Bad Business Practice!!!
July 25, 2014Ducky's Boats salesman had ongoing contact with *** *** via text messagesIncluded is a copy of the last one he received indicating he was informed and aware of the Jack Plate delivery dateThe text was sent, as indicated on copy, June at 4:50pm.Sincerely
E.AC***, President
To Whom it May Concern:*** *** purchased a package as shown on our Lot on 6/18/Boat, Motor, and TrailerIt was delivered to him on 6/27/at his request.See copy of sales agreement and acceptance agreement signed by *** and *** ***.Sincerely,Evelyn
C.President
In Reference to *** ***'s Accusations;*** *** had provided a down payment in the form of a personal check and signed Marine Sales Agreement (received 6/3/2014) which takes approximately ten days to assure the check had cleared, allowing Ducky's Boats to special order items conforming to
*** ***'s specifications.Ducky's Boats started ordering the following items for *** *** on 6/6/2014*All items are subject to manufacturer and distributer availability.1) *** Volt 80CB Trolling Motor Custom wired for use upon delivery2) Trolling Motor BracketMount to deck, marine grade hardware for installation3) Lowrance HDS including:Transducer installation and custom wire transducer from transom to console4) *** MfgCoHigh Speed Engine Lift including GaugeCustom wiring from Power Lift unit to dash for control switch, install switch in dash, custom wiring forPower Lift Trim Gauge, installation of gauge in dash, drill transom to fit manufacturer's bolt hole Pattern, install Power Lift unit to transom of boat using marine grade hardware.(Shipped from manufacturer 6/26/2014, engine cannot be installed before Power Lift)5) *** Side Mount Controls w/ Ignition and Kill SwitchRun engine main wiring harness, throttle and shift cable to transom of boat after install throttle cableand shift cable, installation of stainless cushion clamps, custom rigging, wire ties and other miscmaterials needed for installation of product*All parts were custom ordered due to special length needed for intallation@customers specifiedLocation.6) Aluminum Side Console w/ Steering HelmInstallation of steering helm, installation of console to floor and gunnelG) customers specified Location.7) Tachometer and Trim GaugeInstallation of (2) gauges in dash, wire gauges to engine, adjust gauges for engine compatibility8) *** *** *** Four Stroke OutboardInstall engine on Power Lift to customer specification, run main wiring harness, install throttle and Shift cable, installation of battery wiring, fill engine crankcase with oil, and check gear fluidTestengineFor proper start, shift, throttle and all functionsInstallation of gallon fuel tank, fuel line, primer BulbPrime fuel line and ball.9) Custom fabricated and custom welded Float Pads installed10) SS Prop11) Special ordered LoadRite trailer to customer's specifications*** *** had a change order from his original trailer to the Sesark Factory custom galvanized Tandem axle trailerThe trailer change order was *** ***'s decision at the result of the trailer manufacturer availabilityThe custom ordered Sesark had been completed 7/7/to *** ***'s specifications12) Custom Doubler Plate for captain's chair, seat base and swive13) Water tested boat to insure proper operation.*** *** had informed Ducky's Boats of his vacation and agreed to take delivery upon his return.At the time of completion, which took the coordination of (7) different suppliers, *** ***'s Credit Rating had dropped below lender guidelines.Ducky's Boats was and is prepared to deliver the Sea.Ark at *** ***'s convenience when all financial Obligations to Ducky's Boats are met.Very Truly Yours,E.AC***, President
The owner- Tom was very honest on recommending what I wasn't even aware I was looking for I didn't think I could afford a new tritoon but he made it possible I got more boat for less than I could find from any other dealer within hours of Pittsburgh I am extremely happy with all aspects of my purchase and recommend this dealership highly
The Has been refunded to the customer's credit card
Thank You,
Tom
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As you can see from the sales document I attached, filled out by Tom C*** *** Ducky's Boats Inc, that we were purchasing a "new boat' and "new trailer" The boat description has 2015, however, the trailer's description doesn't, it just has the VIN# You can also see that the price of the boat is $33,and the price of the trailer is $3, When we were looking at the boat, I asked Tom if the trailer it was sitting on came with the boat he said no (not a package) In the office we told him that we would like to purchase a "new" trailer in addition to the boat I really don't care what the paperwork Ducky's provided says about "package", if this were a package deal we would have paid one price for both not have separate prices for the boat and trailer I noticed that the original sales receipt that Ducky's provided the Revdex.com is mysteriously missing everything but our names and our signatures When we contacted Ducky's about returning the trailer because of the issues with the lights and that we were concerned that since the trailer was a 2013, it would not be under warranty, the owner of Ducky's, rudely, told us that the warranty started the day that we purchased the trailer Since then we have had an issue with grease leaking out of the axle hub (see attached pictures) One of the rubber hub caps fell off on the way to the beach this past weekend and all of the grease leaked out I spoke to *** *** in the *** warranty department and he informed me that issues with lights and axle grease leakage is not for a "new" trailer He also informed me that, contrary to what Ducky's told me, the warranty started the day Ducky's purchased the trailer, sometime in or 2013, and that the warranty has expired I am forwarding all of the information to *** *** and he is going to pass it to the *** sales rep who deals with Ducky's They are concerned about Ducky's business practices I really should have said something when I noticed that the trailer title had on it, but this being our first boat and trailer purchase, we wrongly assumed that Ducky's was a honest business Another red flag should have been the invoices that have ALL SALES FINAL stamped on them What reputable business sells new vehicles all sales final We feel that we have been victums of a bait and switch We were under the impression we were buying a new trailer and they had a trailer that was out of warranty that they needed to get rid of This complaint definately is not resolved
Regards,
*** ***
To Whom It May Concern:*** *** Purchased the *** on 6/28/14, as you can see on the enclosed Sales Agreement it was initialed at:Sold as SeenRan on HosePay in Full within DaysHe picked it up one year later on 6/26/We did everything we promised
and he signed an acceptance stating Sold as Is.Sincerely,
Evelyn C
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Ducky's Boats agreed to deliver boat on or around June 15th, 2014. Said down payment was never said or implied to have been non-refundable. Mike (sales rep at Ducky's Boats) even went so far as to tell me almost everything was in stock and wouldn't take long to put on. Ducky's Boats provided ZERO communication on when the boat would be delivered, other than to promise no less than return phone calls, which they did not manage to make a single one.None of these items are considered one-off items, in fact Ducky's has a reputation for building boats similar to this one, as evidenced by their website and You Tube page. From their reply, they state the jack plate wasn't even shipped until the 26th, how could they have possibly delivered it by the 15th??I would like a full refund of my deposit in the amount of $3,due to the complete lack of communication, the inability to complete the boat by the agreed upon date, and the fact that I was never told it was non-refundable
Regards,
*** ***
This business is a family owned business It is a small town business where you expect that a man's word can be valued This is NOT the case with this business I purchased a boat from Tom and was told it was "in good working condition" Based on his word I purchased this boat as-is I placed the boat in the water the same day and in less then minthe boat was missing and coolant was leaking outI checked the oil and it proved to be a silver milky color I removed the boat from the water and returned it the same day (in less then hrfrom the purchase) They now say that my only option is to purchase another boat from them at an additional $dollars They will not stand behind my boat or make good on it This is a very poor business that will be dishonest simply to make a sale They can not be trusted! They now have my boat and I have nothing, unless I can come up with more $Bad Business Practice!!!
July 25, 2014Ducky's Boats salesman had ongoing contact with *** *** via text messagesIncluded is a copy of the last one he received indicating he was informed and aware of the Jack Plate delivery dateThe text was sent, as indicated on copy, June at 4:50pm.Sincerely
E.AC***, President
To Whom it May Concern:*** *** purchased a package as shown on our Lot on 6/18/Boat, Motor, and TrailerIt was delivered to him on 6/27/at his request.See copy of sales agreement and acceptance agreement signed by *** and *** ***.Sincerely,Evelyn
C.President
In Reference to *** ***'s Accusations;*** *** had provided a down payment in the form of a personal check and signed Marine Sales Agreement (received 6/3/2014) which takes approximately ten days to assure the check had cleared, allowing Ducky's Boats to special order items conforming to
*** ***'s specifications.Ducky's Boats started ordering the following items for *** *** on 6/6/2014*All items are subject to manufacturer and distributer availability.1) *** Volt 80CB Trolling Motor Custom wired for use upon delivery2) Trolling Motor BracketMount to deck, marine grade hardware for installation3) Lowrance HDS including:Transducer installation and custom wire transducer from transom to console4) *** MfgCoHigh Speed Engine Lift including GaugeCustom wiring from Power Lift unit to dash for control switch, install switch in dash, custom wiring forPower Lift Trim Gauge, installation of gauge in dash, drill transom to fit manufacturer's bolt hole Pattern, install Power Lift unit to transom of boat using marine grade hardware.(Shipped from manufacturer 6/26/2014, engine cannot be installed before Power Lift)5) *** Side Mount Controls w/ Ignition and Kill SwitchRun engine main wiring harness, throttle and shift cable to transom of boat after install throttle cableand shift cable, installation of stainless cushion clamps, custom rigging, wire ties and other miscmaterials needed for installation of product*All parts were custom ordered due to special length needed for intallation@customers specifiedLocation.6) Aluminum Side Console w/ Steering HelmInstallation of steering helm, installation of console to floor and gunnelG) customers specified Location.7) Tachometer and Trim GaugeInstallation of (2) gauges in dash, wire gauges to engine, adjust gauges for engine compatibility8) *** *** *** Four Stroke OutboardInstall engine on Power Lift to customer specification, run main wiring harness, install throttle and Shift cable, installation of battery wiring, fill engine crankcase with oil, and check gear fluidTestengineFor proper start, shift, throttle and all functionsInstallation of gallon fuel tank, fuel line, primer BulbPrime fuel line and ball.9) Custom fabricated and custom welded Float Pads installed10) SS Prop11) Special ordered LoadRite trailer to customer's specifications*** *** had a change order from his original trailer to the Sesark Factory custom galvanized Tandem axle trailerThe trailer change order was *** ***'s decision at the result of the trailer manufacturer availabilityThe custom ordered Sesark had been completed 7/7/to *** ***'s specifications12) Custom Doubler Plate for captain's chair, seat base and swive13) Water tested boat to insure proper operation.*** *** had informed Ducky's Boats of his vacation and agreed to take delivery upon his return.At the time of completion, which took the coordination of (7) different suppliers, *** ***'s Credit Rating had dropped below lender guidelines.Ducky's Boats was and is prepared to deliver the Sea.Ark at *** ***'s convenience when all financial Obligations to Ducky's Boats are met.Very Truly Yours,E.AC***, President