Duct Dogs Corp

Duct Dogs did address the issue as soon as Mrs [redacted] calledWe sent a crew out that same day Mrs [redacted] called to address the issueMrs [redacted] was offered Mrs [redacted] fifty dollars back for the dryer vent in which he declinedThe receptionist at the time was not a manager and we have all the phone calls recordedWe do apologize for the inconvenience and looking into the matter we can provided a refund for one hundred dollars

I am rejecting this response because:Nothing has been receivedNo check, no call, no communications What is our next step from here? Thank you for your helpLeann [redacted]

Duct Dogs corp, provided the service on July 16th, for [redacted] The company reached out to Mr [redacted] after the cleaning was doneTo make sure every thing went good with the service and if Mr [redacted] had any questionsWe received a call from Mr [redacted] over two months later notifying the office of what took placeMr [redacted] should have reached out to the company when the technician was there and let us knowThat the technician was demanding extra moneyThat technician was fired so the company can not take any further action with himThey refund check has been processed and Mr [redacted] will receive it with 5-business daysThe check number it ***

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Duct Dogs went out to [redacted] appointment on Saturday August 22nd, Unfortunately we had several technicians call out last minute on August 22nd, So we had one of our managers go to the appointment to do a free assessment and explain the serviceWe never refused the service to [redacted] We offered to reschedule for next week at any time that would work best for themAll of out phone calls are recorded and [redacted] was explained four times that we did not have any of our technicians available [redacted] kept demanding we find a technician and pay them over timeIn which again we had to explain to her we did not have any technicians availableIt was out of out controlThe receptionist never refused to not give her nameShe stated her name was JessicaWe sincerely apologize for the inconvenience and if [redacted] would like to keep their appointment for Saturday August 29th, We will definitely send a technician out to complete the work

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Unfortunately we don't service the Becker area and we contacted living social several times to let them knowWe are no longer is Osseo and we explained that to Mrs [redacted] We are sincerely sorry for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response makes no sense...Unfortunately we do service the Becker area????? Maybe your statement should read we DO NOT service the Becker area??? The fine print says miles from Osseo, I was told they preside in Brooklyn Center, which is still under the milesMaybe the ad should be pulled from Living Social because this is advertisingYes, the inconvenience was not fun, BUT the customer service and how it was handled was uncalled forWhen I called back the 2nd time, the sales rep was very rude and pretty much raised her voice and said "I TOLD YOU we don't go to Becker"Customer service can make or break your companyYou know if someone asks me for a referral on duct cleaning, you can bet that I will tell them who NOT to go to

The refund was processedPlease allow 5-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will note that on two previous calls to the organization they indicated that a check was forthcoming but never received I will trust that on this occasion they will follow through. *** ***

Initial Business Response /* (1000, 8, 2015/08/03) */
Unfortunately we at Duct Dogs were not aware the technician was doing such a thingTill Mr*** called the office to discuss the billMr*** stated in the conversation that he knew what the technician was up tooIn which he
should have called the office before the service was doneMr*** consented to the service contract and signed the contractIn which states the job was done for fifty dollarsThe company received the check for fiftyIn which Mr*** has but a stop payment on the checkIn this matter we do not have any proof that one hundred and fifty was paid on top of the fifty dollar checkThe service contract states that the job was done for fiftyThe technician in the matter was firedWe offered to have a different technician come out and the entire system
Initial Consumer Rebuttal /* (3000, 10, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is rudeIt took hours for them to respond to our voicemailHe insisted that I knew this was some shady transactionWhen in fact I didn'tThe worker stated to me that he would give me a better deal if I paid part of my bill in cash and be provided more servicesWe put our trust in duct dogs and they won't stand behind their company name and help a customer who was ripped off by their technicianThe Vice President was rude and disrespectfulHe insisted I knew this was a shady dealI signed the contract after the workless performedWhen my wife talked to a lady who was the office manager, she she called my wife a *** ***In conclusion there was no offer for another technician to come clean our system
Final Business Response /* (4000, 12, 2015/08/05) */
Duct Dogs Corp is not responsible for the technician and customer agreeing to a side deal The company had no knowledge that the technician was going such a thingMr.*** stated himself that he knew what the technician was up tooMr*** consented to the contract and signed that the job was completed for fifty dollarsWe have no proof that one hundred fifty dollars was paid in cashIn the case we cannot return the money when the company did not receive itMr*** should have called the office when the technician was present at his homeWe have all the conversation recordedAs far as Mr*** wifeShe was very rude from the beginning not allowing the Manager or Vice President speak to herWhen we were trying to explain what took place and she keep telling the Vice President to shut upAs we stated before we can send another technician outIt will be free of charge and they will provide a thorough cleaning

Initial Business Response /* (1000, 5, 2015/11/11) */
We really do apologize for the inconvenience and will look into this matterWe are truly sorry and can have it rescheduled for what ever day works best for you and provided a twenty percent discountWe will also included a free sanitizer which
is valued at a hundred dollars

I am rejecting this response because:
While I am encouraged by their admission...

of guilt, it is now May 11 and no such refund check has been received.  I would like tobelieve that there is new management which can follow through with their promises, but so far, nothing has proven this to be true.  We have been told at least 4 times in the space of a year that the check has been issued and is on the way.

Initial Business Response /* (1000, 5, 2015/08/24) */
Duct Dogs went out to [redacted] appointment on Saturday August 22nd, 2015. Unfortunately we had several technicians call out last minute on August 22nd, 2015. So we had one of our managers go to the appointment to do a free assessment and...

explain the service. We never refused the service to [redacted]. We offered to reschedule for next week at any time that would work best for them. All of out phone calls are recorded and [redacted] was explained four times that we did not have any of our technicians available. [redacted] kept demanding we find a technician and pay them over time. In which again we had to explain to her we did not have any technicians available. It was out of out control. The receptionist never refused to not give her name. She stated her name was Jessica. We sincerely apologize for the inconvenience and if [redacted] would like to keep their appointment for Saturday August 29th, 2015. We will definitely send a technician out to complete the work.

We do apologize for any inconvenience and are now under new management. The refund for $125 will be issued and will be received in 5-10 business days. Once again we are sincerely sorry for the inconvenience.

I am rejecting this response because:
I am writing this to state that Duct Dogs has not reached out to me to work out this situation that was stated. Furthermore the person who responded used Mrs. [redacted] many times in their response. Mrs. [redacted] never called once on the issue, and this company has ignored me in all my attempts to contact them. This proves their negligence in following up with customers. I started out with a cordial request for a refund of my time/the dryer cleaning, and found out more of the poor quality of service because of their ignoring the customer. I am expecting $200 dollars, but will take $150.00 and a apology phone call (not a voicemail) from the owner. This is more than generous for what this company has put me through. Thanks, Nathan [redacted]

I am rejecting this response because:Nothing has been received. No check, no call, no communications.  What is our next step from here? Thank you for your help. Leann [redacted]

Duct Dogs did address the issue as soon as Mrs. [redacted] called. We sent a crew out that same day Mrs. [redacted] called to address the issue. Mrs. [redacted] was offered Mrs. [redacted] fifty dollars back for the dryer vent in which he declined. The receptionist at the time was not a manager and we have all...

the phone calls recorded. We do apologize for the inconvenience and looking into the matter we can provided a refund for one hundred dollars.

Duct Dogs corp, provided the service on July 16th, 2016 for [redacted]. The company reached out to Mr. [redacted] after the cleaning was done. To make sure every thing went good with the service and if Mr. [redacted] had any questions. We received a call from Mr. [redacted] over two months later...

notifying the office of what took place. Mr. [redacted] should have reached out to the company when the technician was there and let us know. That the technician was demanding extra money. That technician was fired so the company can not take any further action with him. They refund check has been processed and Mr. [redacted] will receive it with 5-7 business days. The check number it [redacted].

Initial Business Response /* (1000, 5, 2015/11/04) */
Unfortunately we don't service the Becker area and we contacted living social several times to let them know. We are no longer is Osseo and we explained that to Mrs. [redacted]. We are sincerely sorry for the inconvenience.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response makes no sense...Unfortunately we do service the Becker area????? Maybe your statement should read we DO NOT service the Becker area??? The fine print says 50 miles from Osseo, I was told they preside in Brooklyn Center, which is still under the 50 miles. Maybe the ad should be pulled from Living Social because this is false advertising. Yes, the inconvenience was not fun, BUT the customer service and how it was handled was uncalled for. When I called back the 2nd time, the sales rep was very rude and pretty much raised her voice and said "I TOLD YOU we don't go to Becker". Customer service can make or break your company. You know if someone asks me for a referral on duct cleaning, you can bet that I will tell them who NOT to go to.