DuctClean 1974

Review: I cannot stress enough how difficult and costly it has been to work with this 'business.' We arranged to have the company come out to a new, empty house to clean the vents/ducts as my seven-month pregnant wife has mild asthma and we both are allergic to cats (previous owners had a cat). The appointment was made two weeks in advance and was confirmed again via my wife's phone call three days prior to the appointment. The day of the appointment the owner was late; owner didn't call so we called him and he stated he couldn't come that day as his equipment was broken. When we reiterated that we needed it done before we moved in, he changed his mind and stated he could indeed come that night around 6pm, three hours later. He was late again to this, showing up at seven. Once he arrived he began cleaning; he stated that he didn't have the camera with him. As he 'finished' up we noted that several vents were not even touched. When we asked politely if he did our family room he stated he did; in fact he did not as our family members were in the kitchen next door and the vents were filthy. Because his equipment was already packed up he instead retrieved a vacuum from his van and just vacuumed the vents. I estimate he was here roughly an hour. As we paid him we asked him to return with the camera so we could see the vents and he stated he would. The next day we inspected his work and found more vents that had not been touched throughout the house.

This is the worst part of working with this company....we asked him to return with the camera and to finish up the vents he 'missed'; he agreed to meet me here at 1200pm and I took the time off work. At 1220, since he was not here, my wife called him to find out where he was; he sounded aloof as if he didn't know who we were - did not know the address, etc. He instead offered to come that evening at 6pm to which my wife disagreed as unacceptable. He again changed his mind and said his assistant could come out by 1:30 and gave his word the assistant would be out with the equipment.

The assistant never showed; no call, no anything. Absolutely atrocious business practices and we are extremely unhappy. Time off of work; wasted time waiting at the home, and the job still isn't done. We tried to resolve this through [redacted]'s [redacted] and after they tried to contact him and us pushing them, we just learned today, nearly 39 days after we filed a complaint, that he stated he didn't care and to leave his bad review up there.Desired Settlement: We asked since he did only a half job that he refund half the payment of 199.00 - which would be 100.00. He stated to [redacted]'s he only missed 3 out of 35 vents and he is not going to provide a refund (both of these numbers are completely made up) more than 6 vents....

Our technician was fantastic (Brendan)! He walked us through everything he was going to do, took his time explaining and answering questions, took before and after photos for us to see first hand and gave us a final walk through to review his work.
Very impressed with his level of professionalism. Another nice add on -- he was 30 mins EARLY.
Highly recommend this company to anyone who is looking for good, experienced and trustworthy duct cleaning technicians.