Ductz Indoor Air Professionals

Unfortunately my experience with this company was not a good oneIn short, I ordered some toner and despite purchasing the item properly, a few days later I received an email from Dori saying shipping would be 10X what their website confirmed when I purchased the item (i.e$instead of $6.95) since I live in Hawaii This does not make sense to me since I input all of my information correctly and therefore there is a problem with their website For me the right thing to do from their standpoint would be to stand behind the order as confirmed by their payment page but instead they chose to cancel my order instead During my discussion with Dori I communicated that I had no interest in Bluedogink incurring large shipping charges to send the item 2nd day air and my understanding is that USPS shipping is my much less and has tracking capability but they had no interest in resolving this issue in an equitable manner Once again a reminder of the problems that are likely to occur when dealing with a smaller internet retailer that does not put customer service as a priority in their business model in my view I am now going to do what I should have done in the first place and buy the item from Amazon

Found Bluedogink while searching online, couldn't have been more satisfied with this shopping experience! Their helpful customer service rep ensured that I ordered the correct part for my machine and I was elated when I received my order the very next day without even paying for next day shipping Their prices are fantastic and I will definitely be a repeat customer!

Have been ordering for 5 years now, simply will not find a faster service or better price anywhere....................never had an issue, would recommend to anyone looking for office supplies

Unfortunately my experience with this company was not a good one. In short, I ordered some toner and despite purchasing the item properly, a few days later I received an email from Dori saying shipping would be 10X what their website confirmed when I purchased the item (i.e. $65 instead of $6.95) since I live in Hawaii. This does not make sense to me since I input all of my information correctly and therefore there is a problem with their website. For me the right thing to do from their standpoint would be to stand behind the order as confirmed by their payment page but instead they chose to cancel my order instead. During my discussion with Dori I communicated that I had no interest in Bluedogink incurring large shipping charges to send the item 2nd day air and my understanding is that USPS shipping is my much less and has tracking capability but they had no interest in resolving this issue in an equitable manner. Once again a reminder of the problems that are likely to occur when dealing with a smaller internet retailer that does not put customer service as a priority in their business model in my view. I am now going to do what I should have done in the first place and buy the item from Amazon.