Dudash Insurance Agency

Company's response below:Revdex.com, Owners hire us to give people the bad news that they cannot stay in the house for freeWe have never found a pleasant way to do this for those people who just can’t payWe try to avoid heated exchanges with any customer as that is very stressful, but financial situations can really get people emotionalWe will handle this according to [redacted] law and the wishes of the owner for whom we are under contractSincerely, [redacted] ***, "***"

Company's response below:From: *** ***>Date: Thu, Sep 14, at 4:PMSubject: ID ***To: "*** ***>Revdex.com, We reviewed the complaint of the tenant and determined our charges were justified. Sincerely, *** * *** *** ***

Complaint: ***
I am rejecting this response because:Walter Williams refuses to respond to my claim with an explanation at allI have repeatedly ask them to simply give a reason for charging me and the reason continues to be " because we say so!"No reference to the lease agreement I signed pointing out why I was charged and no reference to the Landlord Tenant Laws of ***How is this justified? How can you just charge a tenant for whatever you want to because you control their security deposit? I will not accept an unlawful reasoning of pure choice as a final answer of why Walter Williams is including their installation charges on my security deposit that is protected by the lease I signed with themIf I broke the lease, please simply state the section where it will ACTUALLY justifies the charge so we can both move forwardThat would be good, fair, and honest business....
Regards,
*** ***

---------- Forwarded message ----------From: *** ***>Date: Tue, Sep 5, at 1:PMSubject: ID ***To: "*** ***>Dear Revdex.com, Regarding the security deposit claim, we follow all landlord tenant laws regarding
claims and after review know that have done so in this case. Sincerely,*** ***Walter Williams Properties*** *** *** *** *** * *** ** ***

Complaint: [redacted]
I am rejecting this response because:The response from [redacted] did not legitimize charging a tenant for repairs to faulty door that were once worked on by their own maintenance company/vendor who ended up leaving the job incomplete. Walter Williams was told by myself well in advance and drop the ball on communication or follow up and are now charging me for it. There are no statues in [redacted]'s Landlord Tenant laws that allow the landlord to charge you for repairs that maintenance didn't finish as the tenant does not control maintenance. If there are such laws, as it seems Walter William is claiming, they should have no problem stating which one(s) they are referring to that would let me be charged for unfinished work by maintenance/vendors so that I can know that I am being charged for something that I acknowledged in my lease agreement. I properly objected to the claim via certified mail and they did not follow up with that response either. My deposit is owed to me because I am NOT responsible for the maintenance company/vendor and fully held up my end of the lease in regards to contacting Walter Williams. 
Regards,
[redacted]

Company's response below:Revdex.com,    Owners hire us to give people the bad news that they cannot stay in the house for free. We have never found a pleasant way to do this for those people who just can’t pay. We try to avoid heated exchanges with any customer as that is very stressful, but...

financial situations can really get people emotional. We will handle this according to [redacted] law and the wishes of the owner for whom we are under contract. Sincerely,[redacted], "[redacted]"

Company's response below:From: [redacted]>Date: Wed, Oct 25, 2017 at 12:54 PMSubject: RE: ID [redacted]To: "[redacted]>Revdex.com,      We are aware of the issues regarding this customer. We have addressed them, but the...

customer is not satisfied; so, the [redacted] of the rental has allowed the customer to break her lease and move out. Sincerely,[redacted]Walter Williams [redacted]