Dude's Heating-Air & Commercial Refrigeration

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regency will not accept that they did not pack item with any sort of care If they advertise that they are packers, this is a misrepresentation to consumers Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told that we were going to get professional service but we did not receive thisThe workers that were hired by some unknown company were not professional at all and did not know what they were doingI do not believe this is the right way to conduct business Regards, [redacted] ***

October 7,
*** *** ***
*** *** *** ***
*** ** ***
Dear *** ***,
We received your claim on Oct6th, that was dated 9/26/Our contract states that all claims must be made in writing within days after delivery(see #on front of
contract) We received this claim almost two months after deliveryWith that said you did note three items that were damaged at the completion of the moveUnfortunately, the items listed would fall under your $dedcutible(see back bottom of contract) Those were the only items noted when you signed stating all articles were received in good condition (see front of contract)Also, dirt on a mattress is considered wear and tear (see back of contract #2-D)
We do apologize for any mishaps and inconveniences that may have occurred during the moving process.
Sincerely,
Regency Moving

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] Regency did not offer any resolutionThey obviously do not want to take responsibility and do the right thing with handling a good customers and offering excellent customer service and satisfaction
Regards,
*** ***

Attached please find the Insurance form that Mrs*** signed before her move startedThis form indicates she wanted the basic insuranceAlso we have included the letter that was mailed to her responding to the claim she submitted We stand by this letter saying her claim is under the
deductible.Regency Moving and Storage

We have had a number of emails with *** *** and we stand behind our last email to herHello ***My husband and I discussed the service that was provided to us by your companyWe were not very pleased with the fact that our belongings were delivered to us by people that were hired by some unknown
agencyWe did not know their credentials or if they were background checked ..etcI understand that your driver was there but the other two gentleman were not professional movers by any meansThey did not know what they were doingWe paid an extremely high price (in our opinion) and we didn't get professional service. We were told that your drivers and workers would be with our furniture from the pickup to the drop offThis was not the case. If we would have known this ahead of time, we would have hired people on our own and paid 1/of what you charged usThis is not the service we were expecting as had previously been discussed.Please let us know what can be done to rectify this.*** *** *** *** ***Actually YOU told me that the same crew that loads will be with my furniture the whole time and will be unloading at my destinationThis was told to me when you were at my home and this was the main reason we selected this companyThe economics of it is not my issue as this is not my businessAs far as what this other company does or doesn't do is not my concern eitherI was not paying them and had no business relationship with them whatsoeverI was told one thing and received another. I was not happy with the service I received regardless of what your driver saidWe paid top dollar for professional service and that is what we expected to getThere actually was some damage but I remember signing some paper that stated some damage cannot be helped(Which is unbelievable by the way but of course this is given to people on the day of moving which most people are obviously in a time sensitive situation)If your boss is not interested in making this right, I will be forced to report this in other waysI will be reporting this issue with Revdex.com as well as other sites.*** *** *** *** *** *** *** *** *** *** *** *** wrote:*** ***, We have read your email throughly and understand your concerns. When you booked your move with our company you were told that part of the crew loading in Midlothian would unload in MethuenThis was the caseThe non Regency employees came from a highly respected company that is nationwideThis company completes there own background checks and has their own insurance. Our driver stated that the workers did what was asked of them and worked diligently through out the unload. To our knowledge the unload went as expected, and there was no damageAlmost every moving company does not send full crews across country to help unloadIt just simply is not economical.We do hope all is well in your new home.Regency Moving

We are not questioning whether or not the packeditems were damaged or not but per our signed contract we go by the insurancethat was chose by the customer before the move beganIn Ms*** case shechose standard insurance at no extra chargeWith this insurance selection shewas limited to
cents per pound per article and a max of $per itemWesent a letter explaining this to Ms***Most people who choose thestandard insurance do so because they go thru their own comprensive coverage.Please see the signed form enclosed.Because of the reasons stated we stick to ourright to utilize the insuranceTherefore we stand behind our original letter.Thanks,*** ***
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that we were going to get professional service but we did not receive thisThe workers that were hired by some unknown company were not professional at all and did not know what they were doingI do not believe this is the right way to conduct business.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regency will not accept that they did not pack item with any sort of care If they advertise that they are packers, this is a misrepresentation to consumers
Regards,
*** ***