Due Process Attorney Services

In response to the complaint that we received on 1/26/17: We were informed of this current issue by the customer only after all other parties were informed.We are working under the direction of the Department of Environmental Protection to solve this problemOn 1/27/17, we ordered water testing on all our water systems in the community, which was performed by a certified water testing laboratory We have connected to another water source while awaiting test results On 1/27/17, bottled water was provided each home on the affected water system Additional bottled water is available upon request We will research treatment options, if necessary, upon testing results and with the direction of the Department of Environmental Protection

March 17, 2016Please be advised that your previous letters/emails never reached usThey were sent to the wrong addressThe letter dated Monday March 14, was the first letter we received from you in regards to complaint # [redacted] .The unit was leased to [redacted] as a storage/garage only, not as a residence or a business as stated in the leaseHis lease states that he is responsible for the control of rodents, pests and wildlifeWe did a moinspection the day he signed the lease and [redacted] did sign off on itWe did not inspect the loft area during that walk thruWhen he called to report that the loft portion of the storage unit had dead birds in it we contacted him to gain access to the unit so we could clean it upWe scheduled a date with him and did the cleanup of the loft areaWe never promised a cleaning crew, we sent our maintenance team to handle the clean-up.Also, he claims that the loft was covered in bird urine, it is a scientific fact that birds do not urinate.As for the lease, yes, there was a typo, however, we corrected the typo and he signed the lease with the correct amount under no pressureHe paid first months’ rent and security deposit of $at the time of the original lease signingHe was well aware that the monthly rent was $[redacted] claims that the storage unit loft area was unsafe and felt the need to frame out a room to secure itThe roof never “wobbled”He never requested permission to do this framing from the landlord nor would we have given permission (unit is storage only)His reference to “Al” who is not a Misa Employee was not sent to the unit to inspect but to find out where the birds were getting inHis lease states that any repairs or changes he makes to the unit stay with the unit and are not billable to the landlordThe framing that [redacted] did to the loft could be considered a defect due to the fact that there was no support built below to hold the structure.We would welcome anyone to inspect the unit and see that the storage/garage unit is structurally sound[redacted] was not evictedHe was sent a late rent letter for non-payment of rent and the letter stated that if he did not pay his rent we would start proceedings to evict.He assumed he was evicted and emptied the unit and never gave the required day notice according to his leaseIt was only when we called to get an update from him on the rent payments did we learn he had vacated the unit.We pride ourselves on good tenant/landlord relations and we work hard at being responsive to all of our tenants and their needsWe have made every effort to resolve these issues out of court but [redacted] is resolute and we are currently in litigation regarding these issues.We feel we gave [redacted] the same courtesies and attention as any other lessee.Thank you for your time in reviewing our response to this complaint.Sincerely,Janet Z.Property/Sales Manager

In response to the complaint that we received on 1/26/17: We were informed of this current issue by the customer only after all other parties were informed.We are working under the direction of the Department of Environmental Protection to solve this problem. On 1/27/17, we ordered water...

testing on all our water systems in the community, which was performed by a certified water testing laboratory.  We have connected to another water source while awaiting test results.  On 1/27/17, bottled water was provided each home on the affected water system.  Additional bottled water is available upon request.  We will research treatment options, if necessary, upon testing results and with the direction of the Department of Environmental Protection.

March 17, 2016Please be advised that your previous letters/emails never reached us. They were sent to the wrong address. The letter dated Monday March 14, 2016 was the first letter we received from you in regards to complaint #[redacted].The unit was leased to [redacted] as a storage/garage only, not as...

a residence or a business as stated in the lease. His lease states that he is responsible for the control of rodents, pests and wildlife. We did a move-in inspection the day he signed the lease and [redacted] did sign off on it. We did not inspect the loft area during that walk thru. When he called to report that the loft portion of the storage unit had dead birds in it we contacted him to gain access to the unit so we could clean it up. We scheduled a date with him and did the cleanup of the loft area. We never promised a cleaning crew, we sent our maintenance team to handle the clean-up.Also, he claims that the loft was covered in bird urine, it is a scientific fact that birds do not urinate.As for the lease, yes, there was a typo, however, we corrected the typo and he signed the lease with the correct amount under no pressure. He paid first months’ rent and security deposit of $675.00 at the time of the original lease signing. He was well aware that the monthly rent was $675.00.[redacted] claims that the storage unit loft area was unsafe and felt the need to frame out a room to secure it. The roof never “wobbled”. He never requested permission to do this framing from the landlord nor would we have given permission (unit is storage only). His reference to “Al” who is not a Misa Employee was not sent to the unit to inspect but to find out where the birds were getting in. His lease states that any repairs or changes he makes to the unit stay with the unit and are not billable to the landlord. The framing that [redacted] did to the loft could be considered a defect due to the fact that there was no support built below to hold the structure.We would welcome anyone to inspect the unit and see that the storage/garage unit is structurally sound.[redacted] was not evicted. He was sent a late rent letter for non-payment of rent and the letter stated that if he did not pay his rent we would start proceedings to evict.He assumed he was evicted and emptied the unit and never gave the required 30 day notice according to his lease. It was only when we called to get an update from him on the rent payments did we learn he had vacated the unit.We pride ourselves on good tenant/landlord relations and we work hard at being responsive to all of our tenants and their needs. We have made every effort to resolve these issues out of court but [redacted] is resolute and we are currently in litigation regarding these issues.We feel we gave [redacted] the same courtesies and attention as any other lessee.Thank you for your time in reviewing our response to this complaint.Sincerely,Janet Z.Property/Sales Manager