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Duenas Concrete

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Duenas Concrete Reviews (3)

Final Consumer Response /* (2000, 5, 2016/09/01) */
***
They called today gave me a credit and apologized im satisfied ty

On March 16, I had the pleasure of meeting w/ Mr& Mrs*** after sending them pics of work I had previously done and that was similar to what he was interested inAfter meetings and some price negotiations with him (Mr***), I was awarded the jobI told them the fence would
be 6' tall with rails, powder coated in black with spears on each point. At first, he was interested in a pre-fabricated fence that would be rackable to follow terrainsI stated to him that I do not use that particular product, however we could stair-step the panels to get them as close to the terrain as possible as shown in the pictures I had sent himAfter 1/wks of rainy weather and some delays on material we started to install fence panels on May & On the 14th we were rained outOn May 15th at 10:am he left me a msg sounding upset in regards to progress on the fenceI returned his call that Monday morning but didn't reach him until later that day. He sent me a text with this initial statement "FYI before I speak to my lawyer I'm giving you notice" I reminded him that in the pics I had initially sent before we signed the contract it clearly showed how the fence was going to be installedHe mentioned that some of the posts on the rear fence line weren't set properly and I assured him I would address the issue when we got to that part of the jobHe sent another text letting me know that he had another fence company go by and they laughed at my workAt this point I realized his mind was made to have another company finish the workMy response was " at this point I think you would be impossible to please but if you don't mind id like to finish out 100% the work we installed on 5-& He responded by letting me know that some of the fence was suppose to be curve which I still dont know what he means.He sent another saying "I was giving you a break trying to work with you but when I see that stair-stepping fence that is when I realize that this is crap work." My response " I'm going to reset the rear posts, keep in mind the back line is fill, finish walk gates, paint and put spearsAt that time you can look for someone else to complete the job since its apparent that is the planHe said he wasn't going to allow anything else to get done until everything is fixedI replied that the am ount of work ive done covers the draw he gaveHe said " ill see you in courtand he would be demanding a full refund plus lawyers feesI responded: My intention was always to keep you satisfied with our work sir, Were their hiccups sure however I was willing to address them within reasonGod Bless You Mr.***I've been in business since and have lived in Texas all my life and what ive learned is you keep your word and your beliefsYou try and work out the small issues w/your fellow man before they become unnegotiable confrontationsI'm willing to work with Mr*** and will be on staif he wants to walk the job and figure out the issues with the fence

Final Consumer Response /* (2000, 5, 2016/09/01) */
***
They called today gave me a credit and apologized im satisfied ty

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Address: PO Box 4347, Vallejo, California, United States, 94590-0811

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