To [redacted] ***: Revdex.com consumer complaint # [redacted] We feel we have addressed all of the issues in regards to this complaintin my previous statement and all of our documentation is complete and accurateThe customer was present for the authorization for diagnosisand was told of all the work required to repair her vanShe chose to do only the work she could afford and voluntarily paid with her credit cardsAll the work that we did was listed on the repair order as well as the additional work neededThe customer read and signed the repair order and we told her to comeback if she would like us to do theadditional work that her vehicle needed when she can afford it Thank YouAAMCO San Diego
To whom it may concern: consumer complaint # [redacted] On 8/10/at approximately 9:00a.mMrs [redacted] arrived at Aamco Mission Bay for herappointment to check her vehicleShe stated that her "check engine light" had been flashing.A repair order was written and we proceeded with a free checkThe vehicle was visuallyinspected and computer scanned for trouble codesFour trouble codes were found and it wasexplained to Mrs [redacted] that further testing was needed to ascertain the problemcausing these codes at a cost of $and a few hours of our timeMrs [redacted] agreed and paid the fee and chose to wait for the results of the testingAfter further testing itis determined by our ASE Certified Master technician that the vehicle needs a mass air flowsensor, air induction service, spark plugs, ignition wires and a coolant recovery bottle cap inorder to begin addressing the misfiring and lean running conditionIt Is also determined thatthe brake master cylinder and booster on the vehicle needs to be replaced due to leaking brakefluidThe necessary steps to begin repairing the vehicle and costs are then explained to Mrs [redacted] in person and at that point she authorizes and pays the fee to begin addressingthe misfires and lean codes and chooses not to address the brake concerns duetfunds at this time.At approximately 4:30pm the repairs which Mrs [redacted] authorized are finished and wereview with the customer the additional repairs which are needed and the costsMrs [redacted] is told that the vehicle still needs a fuel pump and fuel filter, brake master cylinder andbrake booster, and heater core for coolant leakMrs [redacted] indicates that she cannotafford any additional repairs at this timeWe advised Mrs [redacted] that the englne lightwould probably come back on and she needed to be aware that the vehicle was leaklng coolantfrom the heater core which will cause overheatingShe was advised that she should not drivethe vehicle in this condition but she indicated that it was her only vehicle.At approximately 5:pm, Mrs [redacted] called back to Aamco and indicated that thecheck engine light has come back onAamco invited her back the following morning to checkthe work performedAll work that had been performed was quality checked and Mrs [redacted] was told that her vehicle required additional workShe again indicated that she couldnot afford the additional work at that time and would return when she could.We spent all day working on this Vehicle, it has over 156,miles on it, we also told Mrs[redacted] there would be additional work that she could do in stagesWe also told her thecheck engine light will come back on and stay on until she does all the necessary repairs thather vehicle needsWe listed the additional work that will be needed on her vehicle on therepair order, we discussed this with her and told her to come back and do the rest of therepairs when she can afford itWe showed her on the repair order where we listed additionalwork needed, told her what was needed and she signed the repair order
To [redacted] ***: Revdex.com consumer complaint # [redacted] We feel we have addressed all of the issues in regards to this complaintin my previous statement and all of our documentation is complete and accurateThe customer was present for the authorization for diagnosisand was told of all the work required to repair her vanShe chose to do only the work she could afford and voluntarily paid with her credit cardsAll the work that we did was listed on the repair order as well as the additional work neededThe customer read and signed the repair order and we told her to comeback if she would like us to do theadditional work that her vehicle needed when she can afford it Thank YouAAMCO San Diego
To whom it may concern: consumer complaint # [redacted] On 8/10/at approximately 9:00a.mMrs [redacted] arrived at Aamco Mission Bay for herappointment to check her vehicleShe stated that her "check engine light" had been flashing.A repair order was written and we proceeded with a free checkThe vehicle was visuallyinspected and computer scanned for trouble codesFour trouble codes were found and it wasexplained to Mrs [redacted] that further testing was needed to ascertain the problemcausing these codes at a cost of $and a few hours of our timeMrs [redacted] agreed and paid the fee and chose to wait for the results of the testingAfter further testing itis determined by our ASE Certified Master technician that the vehicle needs a mass air flowsensor, air induction service, spark plugs, ignition wires and a coolant recovery bottle cap inorder to begin addressing the misfiring and lean running conditionIt Is also determined thatthe brake master cylinder and booster on the vehicle needs to be replaced due to leaking brakefluidThe necessary steps to begin repairing the vehicle and costs are then explained to Mrs [redacted] in person and at that point she authorizes and pays the fee to begin addressingthe misfires and lean codes and chooses not to address the brake concerns duetfunds at this time.At approximately 4:30pm the repairs which Mrs [redacted] authorized are finished and wereview with the customer the additional repairs which are needed and the costsMrs [redacted] is told that the vehicle still needs a fuel pump and fuel filter, brake master cylinder andbrake booster, and heater core for coolant leakMrs [redacted] indicates that she cannotafford any additional repairs at this timeWe advised Mrs [redacted] that the englne lightwould probably come back on and she needed to be aware that the vehicle was leaklng coolantfrom the heater core which will cause overheatingShe was advised that she should not drivethe vehicle in this condition but she indicated that it was her only vehicle.At approximately 5:pm, Mrs [redacted] called back to Aamco and indicated that thecheck engine light has come back onAamco invited her back the following morning to checkthe work performedAll work that had been performed was quality checked and Mrs [redacted] was told that her vehicle required additional workShe again indicated that she couldnot afford the additional work at that time and would return when she could.We spent all day working on this Vehicle, it has over 156,miles on it, we also told Mrs[redacted] there would be additional work that she could do in stagesWe also told her thecheck engine light will come back on and stay on until she does all the necessary repairs thather vehicle needsWe listed the additional work that will be needed on her vehicle on therepair order, we discussed this with her and told her to come back and do the rest of therepairs when she can afford itWe showed her on the repair order where we listed additionalwork needed, told her what was needed and she signed the repair order