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Duff's Custom Towing & Recovery

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Duff's Custom Towing & Recovery Reviews (1)

In response to the Complaint ID# *** all matters to regards to the impoundment of the *** *** were resolved in accordance with state and county regulations. Certified noticeswere sent to the registered owner and lien holder of the ***
***, Hyattsville, MD and Lehigh Valley, PA on 28 January stating the state and county regulation that an owner must reclaim the impounded vehicle within days of impoundAs of the 22nd day the owner has waived all rights, title and interest in the vehicle and has consented for vehicle sale at public auction. The tracking numbers for both certified letters are: 1) Hyattsville, MD - *** *** *** *** ***: a) United States Postal Service (USPS) attempted to deliver the certified letter (three) times to the registered owner’s address that is registered in the states Motor Vehicle Administration database and was rejected by someone at the registered owners address Delivery was attempted on January 30, Undeliverable as addressed, February 2, No authorized recipient available and February 16, Addressee unknown. 2) Lehigh Valley - *** *** *** *** ***: a) The certified letter mailed to the lien holder was delivered and signed on February without delay. The signed certified receipt has been returned to Duff’s Towing & Recovery from the lien holder’s address that is registered in the states Motor Vehicle Administration database. To date either the registered owner or lien holder have come to Duff’ s Towing & Recovery to inquire about the *** *** or to retrieve any personal effects from the vehicle. All attempts were made to contact the registered owner and lien holder of the *** *** in accordance with state and county regulationsUnderstanding that some customers may find an inconvenience of the state and county regulations rather than the protective precautions that are established to protect all parties. Impound and storage fees are the only information given to persons that call into our offices regarding impounded vehiclesfor the protection and rights of our customers Persons are also notified when calls are received of our company’s policy regarding proper identification and proof of registration/title is required to release any information of a vehicle Our office dispatcher provided the applicable/required impoundment and storage fee information to unverified persons that called our offices inquiring about the *** ***. Our policy is not discuss or release anything until the customer can properly provide a valid drivers license and proof of ownership of the vehicle. Duff’s Towing & Recovery has been a dedicated and professional towing service provider of the local community for years. Our business is well known in the community as an outstanding, respectable company and we take pride in that. We operate well within all state and county regulationsWe also pride ourselves with operating in accordance with state and county regulations for the protection of our company and our customers. We hope to resolve this issue with the customer involved in this particular matter, but not without following our impound procedures

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