Revdex.com spoke with the business who advised that the the consumer owes $for the work on 8/21/ The consumer was previously advised on 1/30/that the club membership ceased in The consumer attempted to use the expired account in which was no longer valid; however the company did extend a courtesy to allow the consumer the money she though she had in her account she was also advised that this account no longer existed and no future credits would be given Consumer called for work in gave verbal approval when the company attempted to collect the amount due the consumer refused trying to use her club account which has been closed since
We just sent a check out for $and left message for the customer today were working on the other two complaints and will let you know by the end of the week thanks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI talked to the finance company today and they have no agreement as of todayIt also does not address the damage to the A/C unit Regards, [redacted]
Revdex.com:At this time, I have not been contacted by Advance Refrigeration Corpregarding complaint ID [redacted] I have not contacted Advanced RefrigerationWe have discovered that the Refrigeration System that we where sold has the wrong Parts on itAdvance Refrigeration is liable The system they sold us was manufactured as a bomb because metering device was to big that advance refrigeration provided.Sincerely, [redacted]
In response to complaint [redacted] , I did speak with Mrs [redacted] that day after Mitch and Jake left her house and charged her for the repairs I told her at that time I did not have the completed invoice from them yet I asked her what type of work was done to her hot water tank and she told me a few parts had to be replaced, hearing that I told her that her warranty should cover that and that I would grant her refund Upon receiving the completed invoice from the plumbers I found out that the parts that were replaced were WEAR PARTS parts that in order to keep the tank in good working order and keep her warranty intact need to be replaced every so often After I returned from my vacation Mrs [redacted] called the office, that's when I found out that no one from out company called her and let her know of our decision not to refund her which I apologized for may times I tried to explain it in a way that was easier to understandI told her the situation is like buying a car with a warranty and thinking the dealership will pay for your oil changesalso if you don't change your oil, when the engine fails your warranty will be void All in all the parts we replaced for Mrs [redacted] are the responsibility of the customer if they want the warranty and tank to last Any further questions in regards the this matter I can be reached at the office [redacted] Thank You David S [redacted]
We have spoken to the finance company and have agreed to satisfy the agreement with them I will notify the customer as soon as that happens and will provide reference numbers if they are available As far the damage to the AC to our knowledge it was not operational at the time of replacement, and we believe the damage to be existing prior it is hard to say with out evidence provided , we were installing a furnace with the space for a new AC for a future install because of these reasons
Revdex.com spoke with the business who advised that the the consumer owes $for the work on 8/21/ The consumer was previously advised on 1/30/that the club membership ceased in The consumer attempted to use the expired account in which was no longer valid; however the company did extend a courtesy to allow the consumer the money she though she had in her account she was also advised that this account no longer existed and no future credits would be given Consumer called for work in gave verbal approval when the company attempted to collect the amount due the consumer refused trying to use her club account which has been closed since
I was called a "f
@ing" s
g among other expletives and technician attempted to throw a punch
We just sent a check out for $and left message for the customer today were working on the other two complaints and will let you know by the end of the week thanks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI talked to the finance company today and they have no agreement as of todayIt also does not address the damage to the A/C unit Regards, [redacted]
Revdex.com:At this time, I have not been contacted by Advance Refrigeration Corpregarding complaint ID [redacted] I have not contacted Advanced RefrigerationWe have discovered that the Refrigeration System that we where sold has the wrong Parts on itAdvance Refrigeration is liable The system they sold us was manufactured as a bomb because metering device was to big that advance refrigeration provided.Sincerely, [redacted]
Consumer satisfied, the repair on her Hot Water Tank has been completed
In response to complaint [redacted] , I did speak with Mrs [redacted] that day after Mitch and Jake left her house and charged her for the repairs I told her at that time I did not have the completed invoice from them yet I asked her what type of work was done to her hot water tank and she told me a few parts had to be replaced, hearing that I told her that her warranty should cover that and that I would grant her refund Upon receiving the completed invoice from the plumbers I found out that the parts that were replaced were WEAR PARTS parts that in order to keep the tank in good working order and keep her warranty intact need to be replaced every so often After I returned from my vacation Mrs [redacted] called the office, that's when I found out that no one from out company called her and let her know of our decision not to refund her which I apologized for may times I tried to explain it in a way that was easier to understandI told her the situation is like buying a car with a warranty and thinking the dealership will pay for your oil changesalso if you don't change your oil, when the engine fails your warranty will be void All in all the parts we replaced for Mrs [redacted] are the responsibility of the customer if they want the warranty and tank to last Any further questions in regards the this matter I can be reached at the office [redacted] Thank You David S [redacted]
Consumer wants refund of $which we will refund to her Check in that amount has been mailed as of 1-23- Consumer is satisfied
We have spoken to the finance company and have agreed to satisfy the agreement with them I will notify the customer as soon as that happens and will provide reference numbers if they are available As far the damage to the AC to our knowledge it was not operational at the time of replacement, and we believe the damage to be existing prior it is hard to say with out evidence provided , we were installing a furnace with the space for a new AC for a future install because of these reasons