Duffy Family Eye Care

Complaint: [redacted] I am rejecting this response because: I never received any check and would like proof that it was signed by me Regards, [redacted]

This letter is in regards to response of the complaint ID *** The patient was
informed that she would receive a refund of $for the glasses she purchasedA check was issued to her via mail in May The check number is *** and was dated for May 5, Attached
you will find a copy of the check, with her personal information blockedTherefore, I hope this information resolves the issueThank you for your attention to this matter

This letter is in response to complaint *** filed by *** ***In her response she stated that she never received a check and would like to she that it was signed by herAttached you will find that the check was deducted from my *** ** *** checking accountAs a result, this documentation should clear up this matterThank you for your attention to this
issue

Complaint: [redacted]
I am rejecting this response because: I never received any check and would like proof that it was signed by me
Regards,[redacted]

Review: On March 25, 2014, I had new glasses ordered for me. When they came in a week later, I went to the dr. and put them on and had the frames adjusted. I told the dr. at that time that I couldn't see clearly with them. he told me to take them home and wear them for 4 weeks to get my eyes to aclimate to them. After 4 weeks, I returned to the dr. and told him that I still couldn't see. New lenses were ordered and the following week I was given them again. I still couldn't see correctly but was told to give it another week. I returned them the following week and asked to get my money back. I was told that a check would be mailed to me. I have since contacted them at least three times and I am told each time that I will have a check mailed to me. They owe me $595.00 for the glasses I returned ($240.00 for frames, $100.00 for arc and $255.00 for the progressive lenses) It has been almost two months since I returned the glasses and can't get my money back.Desired Settlement: I just want my $595.00 returned to me.

Business

Response:

This letter is in regards to response of the complaint ID [redacted] The patient was informed that she would receive a refund of $595.00 for the glasses she purchased. A check was issued to her via mail in May 2014. The check number is [redacted] and was dated for May 5, 2014. Attached

you will find a copy of the check, with her personal information blocked. Therefore, I hope this information resolves the issue. Thank you for your attention to this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never received any check and would like proof that it was signed by me

Regards,

Business

Response:

This letter is in response to complaint [redacted] filed by [redacted]. In her response she stated that she never received a check and would like to she that it was signed by her. Attached you will find that the check was deducted from my [redacted] checking account. As a result, this documentation should clear up this matter. Thank you for your attention to this

issue.