Duffy's Auto Service

Complaint: [redacted] I am rejecting this response because:Recap of events andthe manner in which this rep chose to proceed by attempting to "bully" the customer:7/6/16-It is agreed that we spoke on this dayI was told that there was a standard charge of $to replace a piece of sidingI asked for a discounted price because they would be on site for a home warranty issue and we would be supplying the piece of sidingI was told that she would get back to me, after she spoke with the foremanNo authorization was given, I was waiting for a return callNo further call recieved until 7/13/16,- " JOB WAS DONE" phone logs and messages available upon request.This rep reports she called 7/14/with a price of$and I gave authorization to proceed but the job was done on 7/13/The truth is I called this rep on 7/14/to confront her that they completed the job before quoting a discounted price and recieving authorizationThis rep chuckled in response and stated " the price is $225.This rep reports the job was completed on 7/20/I have the voicemail that the job was completed on 7/13/16.9/2/I called this rep in attempts of discussing issue againThis rep responded with "I've been doing this for 30yrs and I know the things homeowners do", Raising voice, Stonewalling by refusing to have office manager/foreman/owner return our call to myself or homeowner, laughed, interrupted, denied the initial request for a discount, and told me how things were going to go and hung up the phone.Message recieved that balance due of $be paid by check- Balance due means amount owed and that price means tax included- Check sent to prevent any future problems for my son Regards, [redacted]

In response to the complaint regarding the siding repair, I attached a copy of my documents to provide information to this matter 7/6/- The homeowner's mom called to notify my office for service work at the property located at [redacted] ** The work consist of piece of siding that was coming off, bubbled siding due to the sheathing and repair a piece of siding that was damaged by the week wacker and told me she had extra siding I told her we will come and and fix the siding that was coming off and check the bubbled siding She was aware the cracked siding was chargeable I told her I would call her back with the cost of the repair damaged by the weed wacker Couple days later, I got the price to repair the siding and I left a message 7/14/- The mom returned my call and I told her to cost to repair the siding is $ She said yes, please go ahead and replace the piece of cracked siding along with the other work stated 7/20/- We went to the property and did the work I called the mom and told her we were at the house and did the service work and repair She was grateful and told me she will mail a check on that day and to send her a paid receipt once I received the check Days went by and then a couple weeks I called on 8/25/and left a message to confirm payment She returned my call and told me she was out of town and will mail the check over the weekend On 9/1/I finally received the payment less the sales tax, which is required by the State of New Jersey.It would be greatly appreciated if the customer will pay the sales tax of $

Complaint: ***
I am rejecting this response because:Recap of events andthe manner in which this rep chose to proceed by attempting to "bully" the customer:7/6/16-It is agreed that we spoke on this dayI was told that there was a standard charge of $to replace a piece of sidingI asked for a discounted price because they would be on site for a home warranty issue and we would be supplying the piece of sidingI was told that she would get back to me, after she spoke with the foremanNo authorization was given, I was waiting for a return callNo further call recieved until 7/13/16,- " JOB WAS DONE" phone logs and messages available upon request.This rep reports she called 7/14/with a price of$and I gave authorization to proceed but the job was done on 7/13/The truth is I called this rep on 7/14/to confront her that they completed the job before quoting a discounted price and recieving authorizationThis rep chuckled in response and stated " the price is $225.This rep reports the job was completed on 7/20/I have the voicemail that the job was completed on 7/13/16.9/2/I called this rep in attempts of discussing issue againThis rep responded with "I've been doing this for 30yrs and I know the things homeowners do", Raising voice, Stonewalling by refusing to have office manager/foreman/owner return our call to myself or homeowner, laughed, interrupted, denied the initial request for a discount, and told me how things were going to go and hung up the phone.Message recieved that balance due of $be paid by check- Balance due means amount owed and that price means tax included- Check sent to prevent any future problems for my son
Regards,
*** ***

That is correct, I, *** called *** to advise the work has been competed Even thought the job took minutes, there is a standard Service Charge which is $(Drive time and labor time) as we do no bill in minute increments Also the worker would never discuss the cost of the repair since it was discussed with the person whom called the office for the price The worker is the mechanic and has no knowledge of any costs We pride ourselves on customer service and in the past we had never any prior complaints I feel day for a service call is outstanding, rather than waiting days or weeks.In closing, I can make an adjustment to the invoice as a courtesySee below:Charge for the siding repair $plus NJ Sales Tax: Total Invoice $

In response to the complaint regarding the siding repair, I attached a copy of my documents to provide information to this matter. 7/6/- The homeowner's mom called to notify my office for service work at the property located at *** *** ** The work consist of piece of
siding that was coming off, bubbled siding due to the sheathing and repair a piece of siding that was damaged by the week wacker and told me she had extra siding I told her we will come and and fix the siding that was coming off and check the bubbled siding She was aware the cracked siding was chargeable I told her I would call her back with the cost of the repair damaged by the weed wacker Couple days later, I got the price to repair the siding and I left a message 7/14/- The mom returned my call and I told her to cost to repair the siding is $ She said yes, please go ahead and replace the piece of cracked siding along with the other work stated 7/20/- We went to the property and did the work I called the mom and told her we were at the house and did the service work and repair She was grateful and told me she will mail a check on that day and to send her a paid receipt once I received the check Days went by and then a couple weeks I called on 8/25/and left a message to confirm payment She returned my call and told me she was out of town and will mail the check over the weekend On 9/1/I finally received the payment less the sales tax, which is required by the State of New Jersey.It would be greatly appreciated if the customer will pay the sales tax of $