Initial Business Response / [redacted] (1000, 13, 2016/11/08) */ It appears that on 10/6/ [redacted] contacted us wanting to resume her programsShe enrolled in the following: Doctor of Naturopathy on 12/6/and paid $ Certificate in Nutritional Counseling 12/6/and paid $ Master Herbalist 12/6/and paid $ All of the programs had a five year time limit from the enrollment date in which they needed to be completed She may certainly continue on but she will have to re-enroll in the current program offeringsWe transfer over as much as we can for a student in this situationShe has paid a total of $between the programs$is not transferrable as it is the application fee but we are willing to transfer the remaining amount of $ The current ND program is $on installments or $to pay in fullShe then gets a discounted rate for adding the other programs back due to courses overlappingThe Master Herbalist program would be $on installments or $to pay in fullThe Certificate in Nutritional Counseling would be $on installments or $to pay in full Her grand total (before applying the $3029) would be $on installments or $to pay in full The last communication we had with [redacted] was on 10/6/She asked for a refund but the policy make a refund policy make a refund available for up to months after the enrollment dateSince it has been years, she is not eligible for a refundRather than keep all of her fees, we are willing to transfer her money over to any of our updated programs Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/10) */ no I do not agree they told me verbally on many occassionsas I had contact w them when I lived in different states I would own nothing more I paid all corses in full and extra classes 5o they dont show & I am a single mom on welfare left abusive husband as why could not do previosso theres no way to pay more money I NEED CASH BACK since not honor theuir word Final Business Response / [redacted] (4000, 17, 2016/11/15) */ In response to ***'s concern, we are not able to issue a refund due to her enrolling yea rs agoThe period for a refund was months from the enrollment dateThis allowed until June 6, to receive a refundThere are a couple options in regards to her programs We are able to transfer over $of the funds she pa I d prior Option 1: The fees that would transfer will be enough to cover the Advanced Certified Nutritional Counseling (ACNC) program and the Master Herbalist (MH) programs with no additional fees owedThis would provide a new 2-year time limit to complete these programs Option 2: The fees that would transfer will almost cover the Doctor of Naturopathy (ND) program$would be due to complete this programThis would break down to $monthly for approximately months, with the 5th payment being lessThis would provide a new 3-year time limit to complete this program Option 3: The fees that would transfer would cover a good portion of the Doctor of Naturopathy (ND), Advanced Certified Nutritional Counseling (ACNC) and the Master Herbalist (MH) programsThe total tuition comes to $on installmentsOnce we apply the prior fees, the remaining balance would be $This would provide a new 3-year time limit to complete these programs Option 4: The $is transferrable to any program we are currently offeringFor example, we offer the Certified Natural Health Professional program (that includes the Certified Health Specialist program) that is $The fees that we can transfer would cover this programThere are no additional materials to purchase as the videos/manuals needed are included in the tuition feeThen there would be enough left that she could also complete either the Advanced Certified Nutritional Counseling (ACNC) or the Master Herbalist (MH) program - with a very small amount possibly due (no more than $120) I'm afraid that the time limit has been enforced for all students that do not complete their program within the allotted time frameThe curriculum has changed quite a bit within the last years***'s curriculum is old enough that we cannot allow any student to complete that curriculum any longerWhile we cannot issue refunds or allow her to complete an out-dated curriculum, we are doing our best to offer solution s so that she may continue on and earn a designation for the fees she has pa id
Initial Business Response / [redacted] (1000, 13, 2016/11/08) */ It appears that on 10/6/ [redacted] contacted us wanting to resume her programsShe enrolled in the following: Doctor of Naturopathy on 12/6/and paid $ Certificate in Nutritional Counseling 12/6/and paid $ Master Herbalist 12/6/and paid $ All of the programs had a five year time limit from the enrollment date in which they needed to be completed She may certainly continue on but she will have to re-enroll in the current program offeringsWe transfer over as much as we can for a student in this situationShe has paid a total of $between the programs$is not transferrable as it is the application fee but we are willing to transfer the remaining amount of $ The current ND program is $on installments or $to pay in fullShe then gets a discounted rate for adding the other programs back due to courses overlappingThe Master Herbalist program would be $on installments or $to pay in fullThe Certificate in Nutritional Counseling would be $on installments or $to pay in full Her grand total (before applying the $3029) would be $on installments or $to pay in full The last communication we had with [redacted] was on 10/6/She asked for a refund but the policy make a refund policy make a refund available for up to months after the enrollment dateSince it has been years, she is not eligible for a refundRather than keep all of her fees, we are willing to transfer her money over to any of our updated programs Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/10) */ no I do not agree they told me verbally on many occassionsas I had contact w them when I lived in different states I would own nothing more I paid all corses in full and extra classes 5o they dont show & I am a single mom on welfare left abusive husband as why could not do previosso theres no way to pay more money I NEED CASH BACK since not honor theuir word Final Business Response / [redacted] (4000, 17, 2016/11/15) */ In response to ***'s concern, we are not able to issue a refund due to her enrolling yea rs agoThe period for a refund was months from the enrollment dateThis allowed until June 6, to receive a refundThere are a couple options in regards to her programs We are able to transfer over $of the funds she pa I d prior Option 1: The fees that would transfer will be enough to cover the Advanced Certified Nutritional Counseling (ACNC) program and the Master Herbalist (MH) programs with no additional fees owedThis would provide a new 2-year time limit to complete these programs Option 2: The fees that would transfer will almost cover the Doctor of Naturopathy (ND) program$would be due to complete this programThis would break down to $monthly for approximately months, with the 5th payment being lessThis would provide a new 3-year time limit to complete this program Option 3: The fees that would transfer would cover a good portion of the Doctor of Naturopathy (ND), Advanced Certified Nutritional Counseling (ACNC) and the Master Herbalist (MH) programsThe total tuition comes to $on installmentsOnce we apply the prior fees, the remaining balance would be $This would provide a new 3-year time limit to complete these programs Option 4: The $is transferrable to any program we are currently offeringFor example, we offer the Certified Natural Health Professional program (that includes the Certified Health Specialist program) that is $The fees that we can transfer would cover this programThere are no additional materials to purchase as the videos/manuals needed are included in the tuition feeThen there would be enough left that she could also complete either the Advanced Certified Nutritional Counseling (ACNC) or the Master Herbalist (MH) program - with a very small amount possibly due (no more than $120) I'm afraid that the time limit has been enforced for all students that do not complete their program within the allotted time frameThe curriculum has changed quite a bit within the last years***'s curriculum is old enough that we cannot allow any student to complete that curriculum any longerWhile we cannot issue refunds or allow her to complete an out-dated curriculum, we are doing our best to offer solution s so that she may continue on and earn a designation for the fees she has pa id