Complaint: [redacted]
I am rejecting this response because:I have advised DuFresne’s Auto Service company voicemail on 12/22, as they did not answer that I will NOT sign any confidentiality form. I was told per Nancy the owner the following (12/21):She will not give me ANY warranty what so ever on the engine they replaced as it has been over 30 days, and she will not release the car to me without signing her confidentiality form.I have been without this car for 47 days and running. I will not accept the engine they have replaced mine with when I cannot have proof that the engine is in excellent shape and DuFresne’s Auto Service will not warranty the engine or their work. The invoice for the oil change from DuFresne’s Auto Service says they warranty parts/service for 365 or 12,000 miles whichever comes first. The amount of time that I have been without the car has accrued many other charge’s to myself that I will expect to be all be refunded. I would also expect proof that engine is in excellent condition, along with proof of mileage and service records. Proof of any and all work to my car done by DuFresne’s Auto Service. Warranty on engine and DuFresne’s Auto Service labor warranty. I would also ask why DuFresne’s Auto Service invoices and flyers say they are Revdex.com accredited with an A+? When I search DuFresne’s Auto Service on Revdex.com it says they are NOT accredited.
Complaint: [redacted]
I am rejecting this response because:I have advised DuFresne’s Auto Service company voicemail on 12/22, as they did not answer that I will NOT sign any confidentiality form. I was told per Nancy the owner the following (12/21):She will not give me ANY warranty what so ever on the engine they replaced as it has been over 30 days, and she will not release the car to me without signing her confidentiality form.I have been without this car for 47 days and running. I will not accept the engine they have replaced mine with when I cannot have proof that the engine is in excellent shape and DuFresne’s Auto Service will not warranty the engine or their work. The invoice for the oil change from DuFresne’s Auto Service says they warranty parts/service for 365 or 12,000 miles whichever comes first. The amount of time that I have been without the car has accrued many other charge’s to myself that I will expect to be all be refunded. I would also expect proof that engine is in excellent condition, along with proof of mileage and service records. Proof of any and all work to my car done by DuFresne’s Auto Service. Warranty on engine and DuFresne’s Auto Service labor warranty. I would also ask why DuFresne’s Auto Service invoices and flyers say they are Revdex.com accredited with an A+? When I search DuFresne’s Auto Service on Revdex.com it says they are NOT accredited.