The sales representative is a seasoned window sales consultant with years experience I questioned him about how long he informs customers it will take from point of sale to delivery of materials (on window orders) and his response is 4-weeks for all custom window orders There is also the factor of slowed production and delivery of East coast products due to the wild-fires we have been dealing with here in the Northwest Delivery trucks from all industries had been slowed down or redirected to longer than usual routes This in turn set delivery schedules back an additional two weeks or more Delivery setbacks also affect currently scheduled projects and push them back as well Each project is prioritized based on date of sale, so more than just this project was pushed further due to things out of our control Our original target install date based from the date of sale was late July/ early August With the push-back, later August is still on target for an average start-to-finish Our customer service and scheduling manager was questioned about communication with the customers and was not aware that there was any issue with exchange of information other than us not having the ability to schedule the project due to materials having a delay on delivery Our manager also keeps notes on communications Regardless, the materials are in and our crews are caught up to this project The project installs this week and the customer has been notified If there are any issues as far as workmanship or materials, we provide a year warranty on all projects Thank you! Mike P [redacted] General ManagerEcoBest Exteriors, LLC
Our Branch Manager, Angie, reached out to the homeowners to apologize for the delay and explain our circumstances, which are fairly understandable this time of year She was also bumping this project to ASAP After speaking with the homeowners, they expressed that they would like to cancel their project We will honor that request As of 11/9/2017, this project is off of our production calendar and the file is closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Note: Satisfactory in that the business has made telephone contact with me, requested before & after repair pictures, which I provided (electronically)Otherwise EcoBest has not satisfied any of the terms I requested; I spoke with Rick and he said that once we return from abroad EcoBest would address my concerns and attempt to resolve themSincerely, [redacted] ***
Tim W***, the manager involved with this specific work order, has not worked at this company since October and failed to hand in any documents regarding this project We at the corporate branch apologize for this error and will gladly release all interest in this contract with no penalties to the homeowners Respectfully, Mike P.General Manager
Project is cancelled and check is being returnedWe apologize for any inconvenienceWe do not deposit any down payments until a project is confirmed, so your check was never cashedThank you for your understanding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meFrom this point on the contract is void and without financial value or outcome from the other party
The sales representative is a seasoned window sales consultant with years experience I questioned him about how long he informs customers it will take from point of sale to delivery of materials (on window orders) and his response is 4-weeks for all custom window orders There is also the factor of slowed production and delivery of East coast products due to the wild-fires we have been dealing with here in the Northwest Delivery trucks from all industries had been slowed down or redirected to longer than usual routes This in turn set delivery schedules back an additional two weeks or more Delivery setbacks also affect currently scheduled projects and push them back as well Each project is prioritized based on date of sale, so more than just this project was pushed further due to things out of our control Our original target install date based from the date of sale was late July/ early August With the push-back, later August is still on target for an average start-to-finish Our customer service and scheduling manager was questioned about communication with the customers and was not aware that there was any issue with exchange of information other than us not having the ability to schedule the project due to materials having a delay on delivery Our manager also keeps notes on communications Regardless, the materials are in and our crews are caught up to this project The project installs this week and the customer has been notified If there are any issues as far as workmanship or materials, we provide a year warranty on all projects Thank you! Mike P [redacted] General ManagerEcoBest Exteriors, LLC
Our Branch Manager, Angie, reached out to the homeowners to apologize for the delay and explain our circumstances, which are fairly understandable this time of year She was also bumping this project to ASAP After speaking with the homeowners, they expressed that they would like to cancel their project We will honor that request As of 11/9/2017, this project is off of our production calendar and the file is closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Note: Satisfactory in that the business has made telephone contact with me, requested before & after repair pictures, which I provided (electronically)Otherwise EcoBest has not satisfied any of the terms I requested; I spoke with Rick and he said that once we return from abroad EcoBest would address my concerns and attempt to resolve themSincerely, [redacted] ***
Tim W***, the manager involved with this specific work order, has not worked at this company since October and failed to hand in any documents regarding this project We at the corporate branch apologize for this error and will gladly release all interest in this contract with no penalties to the homeowners Respectfully, Mike P.General Manager
We are reviewing all the information received and will be contacting the customers
Project is cancelled and check is being returnedWe apologize for any inconvenienceWe do not deposit any down payments until a project is confirmed, so your check was never cashedThank you for your understanding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meFrom this point on the contract is void and without financial value or outcome from the other party