Duka Painting and Decorating

To whom it may concern:Please be advised that options were presented to the customer, MrKenny [redacted] , at the first visit of providing a free estimateThat's either to power wash or paint the dormers Mr [redacted] decided to proceed with power washing, as he mentioned to me that he [redacted] researched it and that's how he made he chose to power wash vspaint We advised him that any loose paint would come off with the water pressure He understood this may happen The Following visit power washing was completed on the dormers as Mr [redacted] had requested Mr [redacted] was pleased with the work performedMr [redacted] emailed me and claimed that damages of the screens were torn, paint on the stairs had come off The truth of the matter is that these claims of damages could have already been there and the timing of our work was a good way to recall a refund and repair the damages that may or may have not be caused by the power washing Overall, we want all our customers to be happy with the work performed Mr [redacted] expressed to the manager, Selo that he was happy and everything looked good before he left and collected payment for service.Best-V ***

Complaint: ***
I am rejecting this response because the dormers looked worse after power washingI told him I would pay him to return to paint but they ignored my numerous emails for a return I still have the emailsI also have photos showing the damage which obviously were the result of the power washingI reluctantly paid for the service because Sela *** said he would return to paint and caulkI thought about paying him less but I wanted him to return to do the job right so I paid him in full, as agreed.
Sincerely,
Kenneth ***

To whom it may concern:Please be advised that 2 options were presented to the customer, Mr. Kenny [redacted], at the first visit of providing a free estimate. That's either to power wash or paint the dormers.  Mr. [redacted] decided to proceed with power washing, as he mentioned to me that he [redacted]...

researched it and that's how he made he chose to power wash vs. paint.  We advised him that any loose paint would come off with the water pressure.  He understood this may happen.  The Following visit power washing was completed on the dormers as Mr. [redacted] had requested.  Mr. [redacted] was pleased with the work performed. Mr. [redacted] emailed me and claimed that damages of the screens were torn, paint on the stairs had come off.  The truth of the matter is that these claims of damages could have already been there and the timing of our work was a good way to recall a refund and repair the damages that may or may have not be caused by the power washing.  Overall, we want all our customers to be happy with the work performed.  Mr. [redacted] expressed to the manager, Selo that he was happy and everything looked good before he left and collected payment for service.Best-V [redacted]