Dukat

Review: I returned two batches of cupboard hinges I had ordered because both were the wrong size. They were shipped back in the same box with the product information for both of them enclosed. The return reached their facility before noon on May 8, 2015. I sent an email on Monday, May 11, and asked about their refund timing. I received a response, telling me 24-48 hours. As of this past Monday, May 18, I had not received a refund for the items, nor had I had any further correspondence from them. I proceeded to call Customer Service and spoke with Monique (?). She stated their records showed a refund issued when, in fact, there has been no refund issued. She sent a message to customer support, requesting they escalate the refund. I did receive an email on Tuesday, May 19, asking for more information and was told a refund had been approved for the one order. I sent them the tracking number of the package so they could approve the 2nd refund. There's STILL no refund to my debit card and I've not received any further correspondence, or a response, to my May 19th email. Very sloppy and incompetent customer service. I want my refund, in full, credited back to my bank account ASAP!Desired Settlement: I want the amount of both returns credited to my account ASAP! The tracking number for the return is USPS [redacted]

Consumer

Response: