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Duke City Auto Body

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Reviews Duke City Auto Body

Duke City Auto Body Reviews (3)

I took my ford fusion to DCAB to have it repaired for damage from a hit and runThey had my car in their shop for days to replace and repaint a rear bumper cover and a taillightThe back up sensors on the new rear bumper we not installed correctly on the bumper Two of the back up sensors are not fitting flush on the bumper and look horribleAlso the drivers side quarter panel was not painted to blend in with the new paint on the bumper and also looks horribleI have spoken to the owner Bennie (B-Mac) several times and he is unwilling to fix the backup sensors and the paint match issues that I have brought upAll he does is gives me the runaround and excuses saying that the replacement bumper came like that from Ford(Why would he have accepted and installed a defective bumper if he knew that the back up sensors were not fitting right as he admitted???) In regards to the paint issue he is saying that the insurance (State Farm) did not pay him to blend the drivers side rea

In response to *** ***'s complaint First and foremost it is very important to understand that after much investigation these individuals *** ***, and *** *** are notorious for falsifying information towards local businesses. information through reviews
have become habitual due to the deceivers not receiving items, merchandise or services for freeDuke City Auto Body was the facility that did the repairs as per the attached estimate. All repairs where completed and when the falsifier picked up his vehicle he dissected it with a fine tooth comb in hopes to find fault in our work. He is beyond correct that we did not blend for him and that is because there has to be a responsible paying party. If his Insurance company of State Farm found no validating reason to pay for his blend I asked *** to please tell me why he felt Duke City Auto Body should be held liable for paying for itNo valid reason this guy is just out to take people for anything he can take them forSecondly this man falsely stated that we did not use a dealer bumper. Well I attached my invoice so that you may enlighten the thiefI sure did give him a quote of $to show him that there has to be a faulting party liable to pay that bill, my company does not generally donate to individuals who are business destroyersLastly this man immediately disputed his damage deductible which is going to result in my company filing a lien. I will soon own his vehicle so show him you do not mess with Honest Local Companies!! In addition he has mentioned that State Farm has stated negative things about our work, that too is a lie. I have spoken with State Farm and Frankly they believe the man is a bit off of his rockerI warranty my work and Napa has agreed to be present to see how he is attempting to self destruct our work. Little does he know, we are masters at what we do. His tricks do not work

Complaint: [redacted]
I am rejecting this response because:As you have read in the response provided by Duke City Auto Body the owner Bernardo G[redacted] is a narcissistic bully that has not made any attempts to resolve my concerns. He just continuously makes excuses and uses intimidation and coercion in his business practices as he has stated in his response that "HE WILL OWN MY CAR". The paint is now cracking on my bumper and he could care less. He just continues to make excuses now blaming NAPA for the bad paint!! Lifetime warranty my as.  Bernardo G[redacted] stole $4000 from me and did mediocre body work!!!  I had given him plenty of opportunity to resolve my concerns before I left him negative reviews. He is obviously not going to fix my concerns and ripped me off $4000 along with holding my car hostage for a month. Please explain to me how he can put a "Lien" on my car if if have already have fully paid him. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 121 Tennessee St NE, Albuquerque, New Mexico, United States, 87108-2319

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