In response to the [redacted] residence relocation .( [redacted] and [redacted] )Mrs [redacted] called the office several times for a ballpark quote over the phone, myself Richard M [redacted] and employee Joseph B [redacted] drove to the [redacted] residence prior to the move for a visual estimateThe residence was in sandia park on a very steep driveThe home was a three story residence Originally I told Mrs [redacted] the job would be approximately $4,dollarsIt would take at least six men and a 28' freight liner Mr and Mrs [redacted] had two safes a baby grand piano and a lot of oversize household goodsThere were also items in small confined storage areas in the downstairs area where the office was locatedThe desk had to be disassembled The larger safe had to be pulled from downstairs around the house through a dirt pathwayIt took six men to struggle through the ordeal After haggling back and forth I agreed to do the move for the dollars less tax as their senior discount The wardrobe boxes would not fit due to the amount of furniture I advised Mrs [redacted] I would get them to her at a later day.the closets were not equipped to hang clothingA lot of furniture had been moved prior to the move, therefore causing blockage to where one of the safes was to be placedWe had to clear a path and ultimately placed the safeA few keys on the Baby grand got stuck in place I advised Mrs [redacted] we would pay for them to be fixedBack to the small safe employee B [redacted] was instructed by mr [redacted] to remove the door from the safe not knowing the locking mechanism would remain lockedThe destination was on a very tall hill Several items had to be walked down the hill for storage.after all was moved from the truck to storage , overall the move was completedMrs [redacted] advised us he granddaughter but some cheeseburgers and a small birthday cake which was very thoughtful and appreciated by myself and the men.mrs [redacted] was very pleasant entertaining the men with jokesThey are a very nice family , all household goods were padded and stretch wrapped for safety measures which is a daily procedure We wish the [redacted] family best wishes in the new residence The additional cost requested would have been covered if they would have given is the opportunity to respond to each situation, we work hard for each and every customer and give it our all.Thank you , Richard
In response to the [redacted] residence relocation .( [redacted] and [redacted] )Mrs [redacted] called the office several times for a ballpark quote over the phone, myself Richard M [redacted] and employee Joseph B [redacted] drove to the [redacted] residence prior to the move for a visual estimateThe residence was in sandia park on a very steep driveThe home was a three story residence Originally I told Mrs [redacted] the job would be approximately $4,dollarsIt would take at least six men and a 28' freight liner Mr and Mrs [redacted] had two safes a baby grand piano and a lot of oversize household goodsThere were also items in small confined storage areas in the downstairs area where the office was locatedThe desk had to be disassembled The larger safe had to be pulled from downstairs around the house through a dirt pathwayIt took six men to struggle through the ordeal After haggling back and forth I agreed to do the move for the dollars less tax as their senior discount The wardrobe boxes would not fit due to the amount of furniture I advised Mrs [redacted] I would get them to her at a later day.the closets were not equipped to hang clothingA lot of furniture had been moved prior to the move, therefore causing blockage to where one of the safes was to be placedWe had to clear a path and ultimately placed the safeA few keys on the Baby grand got stuck in place I advised Mrs [redacted] we would pay for them to be fixedBack to the small safe employee B [redacted] was instructed by mr [redacted] to remove the door from the safe not knowing the locking mechanism would remain lockedThe destination was on a very tall hill Several items had to be walked down the hill for storage.after all was moved from the truck to storage , overall the move was completedMrs [redacted] advised us he granddaughter but some cheeseburgers and a small birthday cake which was very thoughtful and appreciated by myself and the men.mrs [redacted] was very pleasant entertaining the men with jokesThey are a very nice family , all household goods were padded and stretch wrapped for safety measures which is a daily procedure We wish the [redacted] family best wishes in the new residence The additional cost requested would have been covered if they would have given is the opportunity to respond to each situation, we work hard for each and every customer and give it our all.Thank you , Richard