Duke Energy Carolinas

Today my air conditioner stopped working. Had no idea why. Temperature in my house went up to 81 degrees. I am diabetic and research shows that when it's hot out, more people with diabetes end up in the ER and are hospitalized because of heat illness. The number of deaths in diabetes patients due to heat illness also increases in summer. I called a repairman who charged me 75.00 to tell me that Duke Energy had turned off my air conditioning due to a program I had signed up for years ago. This has never happened to me before. I was given no warning. Of course I called Duke Energy to dis-enroll. I requested a credit of 75.00 on my account. The customer service rep is sending in the request but I am sure they will say no.","neg-1

Complaint2/19/15 $286.39 was deducted twice from my bank account. $572.78($286.39 x 2)was ALSO pending for 2/20/15. I discovered it at 2 pm when getting money from [redacted] ATM ,said no funds! Called Bank, said 2 duke progress deductions caused $1 balance. (I had just gotten paid Fri 2/18/15 from 2 jobs that I work)..[redacted] said I had to wait til Monday to come into bank to straighten it out.. called Duke Progress CSR said she couldn't do anything, go to my bank...called DP Monday 2/22/15 7am, CSR said she couldn't do anything about bill , to call bank, so I requested a paper mailed bill from now on.. She said ok. Went to bank 2/22/15 they stopped payment on 3 E-BILL deductions. One bill of $286.39 bill was paid. 3/2/15 received 2 notices of returned fee charge of $4.84..Called DP said to call billing during regular hours, said she couldn't put paper bill in mail because E-bill pay was still active, asked her to close it , said she didn't know how. I called DP 3/6/15 to close e-bill account, said she could not ,I had to do it, I told her I didn't know how it would not let me and also wouldn't let me pay either. She said to call back Monday 3/9/15 and talk to online support.. Received in the mail today from DP stating..."Your bank has refused to honor your electric draft for $286.39 Draft authorization failure...At this time we will no longer accept checks or automated draft payments on your account.. apparently there was a glitch in DP system to charge me the bill 4 times.. If you look at my account on "Payment History" you will see I was charged 4 times $286.39 with 1 being paid.. I should only owe now $266.71 for Feb bill...Product_Or_Service: electric serviceAccount_Number: [redacted]Desired SettlementI DONT KNOW! Can ya'll please fix this MESS!! start sending me a paper bill.. E-bill was convenient but not worth THIS. :(duke progress called me and said they fixed the problem

Duke Energy charged a deposit and then keeps deposit if 2 payments were late in a 12 period. Now, Duke wants additional deposit when we moved.We moved to Raleigh, NC from NYS March of 2015. When we contacted Duke Energy (acct #XXXXXXXXXX) to add new service, we were informed we would be charged a deposit of $150 and told at that time the money would be refunded after 12 months. In December of 2015, my wife, [redacted] called Duke Energy to have service moved to [redacted] Raleigh (acct#XXXXXXXXXX) because we purchased a home and would be moving on December 30, 2015. When we received the first bill, since moving, in Jan. 2016, another deposit fee of $188 was assessed. My wife called Duke Energy asking why; she was told because we moved Duke looks at past bills at the new address and determined usage was running higher than the last address, hence, the increase in deposit. My wife made comments on Twitter in dissatisfaction with DE and was told to contact them so they could look into this matter. My wife tried writing Duke Energy, several times, since January (through their website) with no reply. Yesterday, March 8, my wife replied to a "tweet" from Duke Energy and followed direction from them in how to send a direct message to them in Twitter. In doing so, my wife explained how we felt it unnecessary to charge an additional fee of $188 on top of the deposit fee of $150 we paid last year; that we have good credit and this additional deposit fee was unnecessary and unjustified. 9DE's policy (dukeenergy.com) states "All residential customer must establish credit prior to the connection of electrical service. Customers with existing Duke Energy services who have no more than two late payments in the last 12 months and no previously charged off accounts are not required to pay a security deposit. For new customers, Duke Energy runs a credit check at time of application to determine whether a security deposit will be required. Customers can satisfy the residential security deposit by Monetary Deposit or Guarantor (Co-Signer).")Duke Energy reply stated, deposits are based on 2x the average monthly bill per location which is approximately $169 and the reason our deposit is now $388. A couple things here, when original service was requested, my credit check should have more than passed with a "no deposit required" status, however, it did not, per DE.We have also since learned, IF payments were made on time during the 12 months, DE would refund our money plus 8% interest, however, if payments were late at least two times in the 12 month period, DE keeps our monetary deposit. I'm sorry, but how is that legal?? We are not in collection, have been in collection, delinquent or had power shut off, yet they can keep our original deposit and then charge an additional deposit of $188 since moving?? This company has now stated to my wife through Twitter, our accounts are showing FOUR late payments at the old address and TWO at the current. That is not at all true, moreover, they can collect $388 from us as a "deposit" which will ultimately be NONREFUNDABLE?? Furthermore, even if it is true, we paid our bill... and they want $188 more. Again, how is this legal?Just to add more to our complaint...-Our service will be turned off if deposit is not paid.-Our statements show they will charge a "1% month late payment charge" if payment is late (on top of demanding a deposit?). -They automatically enroll you in paperless billing (if paying online) without your knowledge.We are honest, hardworking people who make every effort to pay our bills on time and retain good credit and we HAVE good credit! NEVER has a company we've ever dealt with bullied or scammed us out of our money this way. We have never been required to pay a deposit since we were young and without credit. We do business with many companies but none of them have treated us the way Duke Energy has...unethical, unreasonable, unfriendly, deceptive and frankly, only interested in lining their own pockets by thievery.They are the worst.Desired SettlementWe would like Duke Energy to remove the current deposit fee of $188 from our account.Business Response We reached out to the customer and tried to explain our deposit policy and how it is refunded after one year of good service. However, the customer stated no explanation of why a deposit was needed would satisfy him and he disconnected the call.