Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have been contacted by [redacted] insurance company and they only want to part for part of the damageI have an estimate for $1500, and the will only pay $So my property was damaged by your contractor, and I have to pay for damages out of my pocket?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Duke Energy's proposed settlement is illegal according to Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills)Duke Energy's plan is to charge me $2,( $4,- $2,= $2,) for a 32-month period during which they sent me no bills (They did send me of my neighbors' bills, but this is irrelevant.)It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are forIAC 4-1-states the following:"Sec(a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The part of the law that Duke Energy refers to (IAC 4-1-Billing Adjustments) is for billing adjustmentsHow can Duke Energy adjust bills that do not exist (if Duke Energy is telling the truth), or bills that have not been sent to the customer?Is a member of the Revdex.com allowed to conduct business in such a dishonest and untruthful manner? Duke Energy has been giving me the runaround for two months on this matterRunaround, that is where the company continues to lie, stall, and make excuses when a customer complains, in hope that the customer will get disgusted, weary, and discouraged, and go away, allowing the company to keep the money that they have stolen from the customerSeveral Customer Service Representatives at Duke Energy told me that Duke Energy has no records older than months, but if I wanted the information, it would take a subpoena (A subpoena to see my own electric bills?)(If the records do not exist, how would a subpoena make them magically appear?)A Customer Service Supervisor told me it was between me and my neighbors, and it was not Duke Energy's problem (A Supervisor?)(My neighbors had not been overcharging me for months.)Perhaps the Revdex.com will consider lowering Duke Energy's Revdex.com RatingI would recommend a C, even though a C is a little highEven an average (C) company would return the stolen money, if they got caught stealingDuke Energy is not ashamed of stealing, and is willing to lie and misquote the law in order to keep the stolen money.Duke Energy must choose between several options:Duke Energy can send me the remaining bills (my bills, not my neighbors' bills) that I have requested, and prove that everyone I have talked to at Duke Energy for the past two months has been lying when they said the records do not exist.orDuke Energy can create fictitious bills (if the real bills do not exist, as they have repeatedly told me) and send them to meThis is risky, because if the numbers do not agree with the bills (my bills) that were sent to my neighbors, Duke Energy could be charged with, and possibly convicted of, fraud.orDuke Energy can refund the money that they have stolen from me, as I have requested(Stolen for a 12-month period by overcharging, and stolen for a 32-month period by charging without billing.)Duke Energy may have a difficult choiceThey can prove that they are liars, or they can prove that they are frauds, or they can return the money that they stole from me (perhaps the most painful).In summary, Duke Energy's proposed settlement is unacceptable, and illegal according to Title of the Indiana Administrative Code, Article 4, Rule 1, Section (IAC 4-1-13) Regards, [redacted]
Duke Energy spoke to the customer and agreed to waive the security deposit if the customer could bring her account current by the next due date of 12/The customer agreed to pay her account in full of $by 12/I advised the customer that if her account continues carrying a past due balance in the future we would bill the deposit again and we will not waive it in the future
Duke Energy has contacted [redacted] and was advised that [redacted] ’s Claims Department is currently reviewing the customer’s concerns Duke Energy Claims Department would not be involved in this case Since [redacted] was on the customer’s property, it is up to [redacted] [redacted] to resolve this with the customer; in a manner they feel reasonable Duke Energy would be unable to approve a claim that a contractor is currently investigating
When Mr [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched The results of the investigation confirmed that his meter was switched with a neighbor The usage, charges, meter number and meter readings displayed on Mr [redacted] account were that of the neighborThe usage, charges,RE: [redacted] When Mr [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched The results of the investigation confirmed that his meter was switched with a neighbor The usage, charges, meter number and meter readings displayed on Mr [redacted] s account were that of the neighborThe usage, charges, meter number and meter readings on the neighbor’s bill were that of Mr [redacted] Title of the Indiana Administrative Code requires that, with the exception of slow or fast meters, all other billing adjustments be adjusted to the known date of error or for a period of one yearThe switched meter condition has been reversed and the billing has been correctedAs a courtesy Duke Energy has exceeded the required adjustment period or MrBallard.There is no code that requires the company provide Mr [redacted] with the neighbors personal information specific to and including the account number, name and address on his neighbors account As a part of Duke Energy’s commitment to our customer’s we will not provide our customer’s personal information to private individuals upon requestThere are some exceptions and there are processes in place to accommodate such requestProviding customer account numbers to private individuals opens a myriad of potentially adverse possibilitiesI respect Mr [redacted] opinion but unfortunately Duke Energy will not provide the neighbors actual bill documents without a notarized letter of consent from his neighborI am able to provide a spread sheet detailing the Switched Meter billing correction for him to reviewThe spread sheet will show the billing and charges on the incorrect meter and the billing and charges on the correct meterThe result of the correction is the difference between the billing and charges on both metersI have left a message for Mr [redacted] to contact meI look forward to addressing any additional questions or concerns he may have regarding his accountMy contact information is listed below[redacted] ***Consumer Affairs AssociateDuke Energy
Duke Energy has left a message for the customerThe customer’s disconnection date was 11/which was before the HolidayDuke Energy was only closed on Thursday November the 27thWe were open on Friday the 28th from 7am to pm and on Saturday the 29th from 8am to pmBecause the service was disconnected we will not be waiving the security deposit, however I would be willing to lower the deposit in ½ to $The customer is also eligible to set the deposit up on a month payment agreement
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with Duke's response Clearly they are not acting as a company of high ethical standards I have attached proof from there online website that my payment of $was posted on 1/20/ In addition, I have provided copies of letters from my bank ( [redacted] ) that verifies they have spoken to Duke Energy and both letter confirm that my payment posted on 1/20/ Dukes response states that my payment posted on 1/21/2015, so that's the reason why I was disconnected I'm not sure how Duke can still justify their reasoning on this matter.They still need to refund or credit my account with the after hours charge of $based on the facts that I have presented.By Duke's statements they said that a disconnect order was given on 1/20/ That should have never happed since my payment posted on 1/20/as confirmed by pieces of evidence What's also disconcerning is how Duke can not acknowledge the facts because they same information that I have sent to Revdex.com is the same information that I faxed to Duke on Friday 2/6/ If this matter is not resolved swiftly then I will have to look at other options to recover my credits.Regards, [redacted] ***
Duke Energy has reviewed this customer’s account Every Duke Energy customer, whether they have residential or commercial service will have riders on their bill each month The riders are charges that are used to recover costs by Duke Energy, including maintenance of equipment, fuel costs, pollution control and operations of the utility Every Duke Energy customer will pay for riders on their bills The energy charge is a fixed monthly charge on the bill to recover costs for billing, meter reading and service line maintenance The riders and energy charge on a customer’s bill are approved by the Indiana Utility Regulatory Commission (IURC) Duke Energy would be unable to credit any riders or energy charge from the bills A list of the riders and electric rate can be found on Duke Energy’s website, www.duke-energy.com or by clicking the link below Indiana Electric Rate Tariff
RE: [redacted] ***A review of the account for Ms [redacted] indicates that a decision has been made to provided a billing adjustment on her accountThe results of a meter test conducted on 10/6/confirmed that the meter was defective The meter has been replacedI have discussed this account with ***He left a message for Ms [redacted] to contact him yesterdayHe plans to try to contact her today and provide her with an update.Ms[redacted] account is being monitored and she will not recieve any late charges or disconnection notices while we are working to resolve this issuePlease let me know if any additional informatiion is requiredMy contact information is listed below[redacted] ***Consumer Affairs AssociateDuke Energy513.287.2072?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have been contacted by [redacted] insurance company and they only want to part for part of the damageI have an estimate for $1500, and the will only pay $So my property was damaged by your contractor, and I have to pay for damages out of my pocket?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Duke Energy's proposed settlement is illegal according to Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills)Duke Energy's plan is to charge me $2,( $4,- $2,= $2,) for a 32-month period during which they sent me no bills (They did send me of my neighbors' bills, but this is irrelevant.)It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are forIAC 4-1-states the following:"Sec(a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The part of the law that Duke Energy refers to (IAC 4-1-Billing Adjustments) is for billing adjustmentsHow can Duke Energy adjust bills that do not exist (if Duke Energy is telling the truth), or bills that have not been sent to the customer?Is a member of the Revdex.com allowed to conduct business in such a dishonest and untruthful manner? Duke Energy has been giving me the runaround for two months on this matterRunaround, that is where the company continues to lie, stall, and make excuses when a customer complains, in hope that the customer will get disgusted, weary, and discouraged, and go away, allowing the company to keep the money that they have stolen from the customerSeveral Customer Service Representatives at Duke Energy told me that Duke Energy has no records older than months, but if I wanted the information, it would take a subpoena (A subpoena to see my own electric bills?)(If the records do not exist, how would a subpoena make them magically appear?)A Customer Service Supervisor told me it was between me and my neighbors, and it was not Duke Energy's problem (A Supervisor?)(My neighbors had not been overcharging me for months.)Perhaps the Revdex.com will consider lowering Duke Energy's Revdex.com RatingI would recommend a C, even though a C is a little highEven an average (C) company would return the stolen money, if they got caught stealingDuke Energy is not ashamed of stealing, and is willing to lie and misquote the law in order to keep the stolen money.Duke Energy must choose between several options:Duke Energy can send me the remaining bills (my bills, not my neighbors' bills) that I have requested, and prove that everyone I have talked to at Duke Energy for the past two months has been lying when they said the records do not exist.orDuke Energy can create fictitious bills (if the real bills do not exist, as they have repeatedly told me) and send them to meThis is risky, because if the numbers do not agree with the bills (my bills) that were sent to my neighbors, Duke Energy could be charged with, and possibly convicted of, fraud.orDuke Energy can refund the money that they have stolen from me, as I have requested(Stolen for a 12-month period by overcharging, and stolen for a 32-month period by charging without billing.)Duke Energy may have a difficult choiceThey can prove that they are liars, or they can prove that they are frauds, or they can return the money that they stole from me (perhaps the most painful).In summary, Duke Energy's proposed settlement is unacceptable, and illegal according to Title of the Indiana Administrative Code, Article 4, Rule 1, Section (IAC 4-1-13) Regards, [redacted]
Duke Energy spoke to the customer and agreed to waive the security deposit if the customer could bring her account current by the next due date of 12/The customer agreed to pay her account in full of $by 12/I advised the customer that if her account continues carrying a past due balance in the future we would bill the deposit again and we will not waive it in the future
Duke Energy has contacted [redacted] and was advised that [redacted] ’s Claims Department is currently reviewing the customer’s concerns Duke Energy Claims Department would not be involved in this case Since [redacted] was on the customer’s property, it is up to [redacted] [redacted] to resolve this with the customer; in a manner they feel reasonable Duke Energy would be unable to approve a claim that a contractor is currently investigating
When Mr [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched The results of the investigation confirmed that his meter was switched with a neighbor The usage, charges, meter number and meter readings displayed on Mr [redacted] account were that of the neighborThe usage, charges,RE: [redacted] When Mr [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched The results of the investigation confirmed that his meter was switched with a neighbor The usage, charges, meter number and meter readings displayed on Mr [redacted] s account were that of the neighborThe usage, charges, meter number and meter readings on the neighbor’s bill were that of Mr [redacted] Title of the Indiana Administrative Code requires that, with the exception of slow or fast meters, all other billing adjustments be adjusted to the known date of error or for a period of one yearThe switched meter condition has been reversed and the billing has been correctedAs a courtesy Duke Energy has exceeded the required adjustment period or MrBallard.There is no code that requires the company provide Mr [redacted] with the neighbors personal information specific to and including the account number, name and address on his neighbors account As a part of Duke Energy’s commitment to our customer’s we will not provide our customer’s personal information to private individuals upon requestThere are some exceptions and there are processes in place to accommodate such requestProviding customer account numbers to private individuals opens a myriad of potentially adverse possibilitiesI respect Mr [redacted] opinion but unfortunately Duke Energy will not provide the neighbors actual bill documents without a notarized letter of consent from his neighborI am able to provide a spread sheet detailing the Switched Meter billing correction for him to reviewThe spread sheet will show the billing and charges on the incorrect meter and the billing and charges on the correct meterThe result of the correction is the difference between the billing and charges on both metersI have left a message for Mr [redacted] to contact meI look forward to addressing any additional questions or concerns he may have regarding his accountMy contact information is listed below[redacted] ***Consumer Affairs AssociateDuke Energy
Duke Energy has left a message for the customerThe customer’s disconnection date was 11/which was before the HolidayDuke Energy was only closed on Thursday November the 27thWe were open on Friday the 28th from 7am to pm and on Saturday the 29th from 8am to pmBecause the service was disconnected we will not be waiving the security deposit, however I would be willing to lower the deposit in ½ to $The customer is also eligible to set the deposit up on a month payment agreement
Service was turned on at the customer’s location on 4/9/around am
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with Duke's response Clearly they are not acting as a company of high ethical standards I have attached proof from there online website that my payment of $was posted on 1/20/ In addition, I have provided copies of letters from my bank ( [redacted] ) that verifies they have spoken to Duke Energy and both letter confirm that my payment posted on 1/20/ Dukes response states that my payment posted on 1/21/2015, so that's the reason why I was disconnected I'm not sure how Duke can still justify their reasoning on this matter.They still need to refund or credit my account with the after hours charge of $based on the facts that I have presented.By Duke's statements they said that a disconnect order was given on 1/20/ That should have never happed since my payment posted on 1/20/as confirmed by pieces of evidence What's also disconcerning is how Duke can not acknowledge the facts because they same information that I have sent to Revdex.com is the same information that I faxed to Duke on Friday 2/6/ If this matter is not resolved swiftly then I will have to look at other options to recover my credits.Regards, [redacted] ***
Duke Energy has reviewed this customer’s account Every Duke Energy customer, whether they have residential or commercial service will have riders on their bill each month The riders are charges that are used to recover costs by Duke Energy, including maintenance of equipment, fuel costs, pollution control and operations of the utility Every Duke Energy customer will pay for riders on their bills The energy charge is a fixed monthly charge on the bill to recover costs for billing, meter reading and service line maintenance The riders and energy charge on a customer’s bill are approved by the Indiana Utility Regulatory Commission (IURC) Duke Energy would be unable to credit any riders or energy charge from the bills A list of the riders and electric rate can be found on Duke Energy’s website, www.duke-energy.com or by clicking the link below Indiana Electric Rate Tariff
RE: [redacted] ***A review of the account for Ms [redacted] indicates that a decision has been made to provided a billing adjustment on her accountThe results of a meter test conducted on 10/6/confirmed that the meter was defective The meter has been replacedI have discussed this account with ***He left a message for Ms [redacted] to contact him yesterdayHe plans to try to contact her today and provide her with an update.Ms[redacted] account is being monitored and she will not recieve any late charges or disconnection notices while we are working to resolve this issuePlease let me know if any additional informatiion is requiredMy contact information is listed below[redacted] ***Consumer Affairs AssociateDuke Energy513.287.2072?