Duke Moving & Storage

Response [redacted] complaint: Our current practice of depositing excess escrow funds into an existing deposit account has been in place for many years, and we have never received a complaintWe have found that most members would rather have Charter Oak Federal Credit Union deposit the funds directly, rather than have a small check they might misplaceOur process is in compliance with all regulations and the amount direct deposited is disclosed to the member on the escrow analysis and on all future bank statements with the applicable deposit account There is no intent to be underhanded or nefariousThe attempt is to make things most convenient for our membership Charter Oak Federal Credit Union

To Whom It May Concern:I have reversed the overdraft fees in the amount of $on this account. The checking account was overdrawn on February 9th, prior to the direct deposit posting to the Savings Account on February 10th. However, the Credit Union will reverse these fees as a
courtesy to the member. A representative from the Credit Union will contact the member regarding overdraft protection options, uncollected funds holds for deposits made remotely, and answer any other questions the member may have in managing his checking account. Please contact me if there is anything else the credit union can do to address this complaint.Very truly yours,Jeanne ** ***SVP, Chief Operating Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just have to differ - the direct deposit was posted to my account one day later than the and scheduled date.
Sincerely,
* *** ***

Response to the
Revdex.com
Due to privacy concerns we can only provide you with a
limited response to Mr***’s complaint.
A detailed review of his loan history and discussions with credit union
personnel clearly indicates that deployments were not responsible for
his stated
payment problems as alleged. We were never
given a Power of Attorney document from Mr*** or his mother, we never
prevented him or his mother from making loan payments and his vehicle was only
repossessed after repeated attempts, over the course of several years, to
resolve the matter with Mr***. Although
his loan history would normally stay on the credit report until 11/26/per
the credit bureau standards, we will take it off a year earlier since Mr
*** was recently told that by a credit union staff member. We will contact Mr*** to relay this
information to him.By: John D*** *** *** *** *** Charter Oak Federal Credit Union

This complaint has been forwarded to the appropriate department of the financial institution. The matter will be reviewed and responded to upon completion of the investigation. The appropriate officer within the credit union is John D***, SVP, Chief Lending Officer

Response to
the rejection
We again reviewed his loan history and collections notes in
great detail and discussed them with the Collections Department manager and her
assistant.  This review indicated that
Mr. [redacted] never presented or mentioned a Power of Attorney (POA) to this credit
union nor would a POA be required in order for someone to make a loan payment
on his behalf.  In fact, his mother made
a payment on his behalf on 9/2/09 with no POA required.
Mr. [redacted]’s performance became a problem with his first
scheduled loan payment and lasted for nearly three years.  In an effort to contact Mr. [redacted], a
collector called his mother on 7/20/09 only to learn he had shipped the
automobile to [redacted] where he apparently was newly stationed.  When the collector was able to contact him on
8/4/09 Mr. [redacted] said he had left the car with a friend who was trying to
sell it for him.  He wouldn’t say where
the vehicle was.  In a conversation with
Mr. [redacted] on 6/7/10, he informed the collector that his [redacted] had the
vehicle in [redacted].  We were not given
any further information on his sister. 
On 11/8/10 Mr. [redacted] said that he took the vehicle back from his
[redacted] since she wasn’t making the loan payments but he wouldn’t tell the
collector where the vehicle was. 
Eventually the vehicle was repossessed in [redacted] on 5/26/11. 
In summary, Mr. [redacted] was not truthful when communicating
with the credit union over the course of nearly three years, nor has he been
truthful with his complaint to the Revdex.com.

Response [redacted] complaint: Our current practice of depositing excess escrow funds into an existing deposit account has been in place for many years, and we have never received a complaint. We have found that most members would rather have Charter Oak Federal Credit Union deposit the...

funds directly, rather than have a small check they might misplace. Our process is in compliance with all regulations and the amount direct deposited is disclosed to the member on the escrow analysis and on all future bank statements with the applicable deposit account.  There is no intent to be underhanded or nefarious. The attempt is to make things most convenient for our membership.  Charter Oak Federal Credit Union

Complaint: [redacted]
I am rejecting this response because:
Sir/Maam,
I do not accept the response to the business. The phone conversation that I had with them on Friday, 08JAN2016 at 1548 central time, in no way discussed the status of the deployments causing the issue. They stated that they never received a copy of the power of attorney, however I had walked a copy into the bank myself to make sure that it was what they needed. They even informed me that they do not take general powers of attorney and I had to go back and get a specific power of attorney. I did that went back made sure it was good myself. I FedEx’d a copy to my mom to make sure. I am unsure as to how they are making the conclusion that deployments were not responsible for the situation, when had I not been deployed there would have been no issue. Had the business refused the power of attorney it also wouldn’t have been an issue.
Yet again I was given a new date for when it would come off my credit report. However they would take it off of my report the second date that they told to me. I still request that this be removed from all three credit reports, as had I not been deployed, and the power of attorney been accepted this would not have been an issue. I did everything I could to mitigate the situation head of time, and it was refused by the business. Thank you for your time and consideration.
Very Respectfully,
[redacted]) [redacted] W. [redacted]
[redacted]
Sincerely,
[redacted]