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Duluth Chrysler Dodge Jeep Ram

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Duluth Chrysler Dodge Jeep Ram Reviews (3)

**Revdex.com NOTE: Response received via attachment -- text of attached letter reads as follows: Aug 2, 2017 Revdex.com – response to [redacted]June 12, 2017, we received [redacted]’s as sublet work coming from Kolar.  We had no contact with their customer at that...

time.  The repair order we wrote with Kolar as the customer states that inspected the circuits shown, replaced the blown fuse but we could not duplicate the same problem.  Only labor was charged to Kolar.  At that point we sent the vehicle back to Kolar and spoke with their service advisor. We were not advised to do any further inspection.  We do not know what the Kolar advisor told the customer.  July 12, 2017, [redacted] brought the vehicle to Duluth Dodge.  The vehicle was inspected due to the electrical components again not working.  The technician stated the fuse was blown again.  The fuse was replaced but now the fuse continuously blows out again immediately.  The technician and our service advisor Butch felt it’s an electrical problem that will require some time due to all the components and wiring to be traced through.   The customer asked if he could just take the vehicle home at that time before we knew what the actual cause of the blown fuses. Butch stated that he could but since the vehicle is actually acting up we should look for the main cause of the issue.  Butch stated he looked [redacted] right in the eye and said with electrical work it would be about a $700 repair.  [redacted] chose to leave the vehicle here.  We also could see [redacted] needed a recall repair completed as well.  We gave [redacted] a service loaner to use while the technician worked on finding the electrical issue cause and completed the warranty repair.  Our tech spent many hours to find the wire that was shorted out.  When [redacted] came to pick up the vehicle he was upset the bill was $824.68 and asked specifically for Burleigh, our General Manager, by name.  Burleigh agreed to give [redacted] a discount of $100 and [redacted] took his vehicle and left.  We feel the customer was well aware the bill would be at least $700 for us to search for the cause of his electrical issues.

I am rejecting this response because:
The General Manager is missing the point. It was TWICE told to me by the salesman that the car had a clean CarFax. The ONLY reason I even know it was in an accident was because a possible buyer ran a CarFax and told me that it was in an accident. Duluth Dodge TWICE said it was clean when I purchased the car 15 months ago but that was not true. I cannot sell the car for even close to Blue Book value do to this accident. Every possible buyer as been scared away from purchasing it due to the accident history I was not informed about. [redacted]

Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows:"Re: case #[redacted]This was a used car purchase and the customer should have requested the Carfax if they were concerned. The car was purchased for $17,200 and at the time the book value was $20,950....

It currently has a NADA value of $18,950 and a Kelley Blue Book value of $20,056. There are no standards in place for diminished values on pre-driven cars because of prior accidents. This car did not and does not have a branded title so there would be no decrease in value.I deny any wrong doing and we are not willing to make any adjustment to the customer. It seems out of line to even make a complaint of this nature and after 15 months of ownership. There is no loss to the customer and I hope that they can understand that.Sincerely,Thomas [redacted]General Manager"

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