HI [redacted], I'm sorry your experience here was not exceptional. I looked into your history and found that we did in fact spend 3 hours on your vehicle diagnostics and did not find the issue. These hours were pre approved by you before we did the work and my mechanic spoke with you...
before you left about what he found and he was under the impression you were satisfied with what we did or didn't find. However, since we did not email a detailed report of our findings as we promised, I would be willing to refund you the amount requested. Please stop by at your convenience and I will refund you in the manner you paid. I apologize we did not email you the full report of our findings. - Nick
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HI [redacted], I'm sorry your experience here was not exceptional. I looked into your history and found that we did in fact spend 3 hours on your vehicle diagnostics and did not find the issue. These hours were pre approved by you before we did the work and my mechanic spoke with you...
before you left about what he found and he was under the impression you were satisfied with what we did or didn't find. However, since we did not email a detailed report of our findings as we promised, I would be willing to refund you the amount requested. Please stop by at your convenience and I will refund you in the manner you paid. I apologize we did not email you the full report of our findings. - Nick
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.