we are informed that he refused the repair, then said that the repair man refused , when send an email with the repair man and his manager cc's in it to clear it up, he then refused to talk about it and wanted to take us to court, we respect that and we will wait for the courts to close the claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They haven't resolved anythingThey requested the invoice #It is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The chargeback is currently being processed by the bank, as I supplied all the necessary information about the fraudulent charge from the company update:Hi, still waiting for refund, once the refund is received will remove the complaint per our prior agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Business claims that they do not have proof, despite us already providing it to them (per prior emails, 3rd-party letters and statements provided directly and through Revdex.com) Business' last offer for $is insufficient to cover the more than $3,it cost for a 3rd-party contractor to repair the damages the Business caused during the move in question Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the agreement that I signed with you does NOT specify the type of damage covered it only clearly states that you will pay for damage caused by the delivery of which I have an estimated lbs worth In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is one lie after another No boxes were unpacked prior to the movers leaving therefore I could not know the pans were missing nor did anyone inform me I was to unpack my belongings in front of the movers Never did the movers ask me to inspect the truck therefore I did not inpsect the truck I would appreciate some professionalism from Dumbo Moving and Storage I have an email between Dumbo and myself that specifically says I did not watch the movers pack everything Again I was never informed I had to stand over each movers shoulder to inspect their work so I took the good word of the company and trusted them to perform the services they agreed to provide me and aside from that there was no way of knowing the pans were missing until unpacking began and nowhere in the contract did it say I had to complete my unpacking of my belongings on the same day they were delivered I would like the to add the following to my rejected response: Per the contract I would like to pursue the cents per pound of each missing item weighing a total of approximately pounds which would be $Additionally, Dumbo Moving & Storage reached out to me this morning, August [redacted] asking to do a re-inspection of my things claiming they are missing bins of theirs On Tuesday, August *, Dumbo sent two of their representatives to pick up bins and they removed them, I no longer have any property belonging to Dumbo moving and storage and ask that they do not contact me further with regard to this matter Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
you have been refunded the day of the move, and we have confirmed you will not be charged for this move, due to this move being canceled and not happening
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not confirm that I watched them pack everythingI specifically said I did not stand over their shoulder and maybe I should haveEmail attached with highlighted statement saying informing them that I did not stand over their shoulder and that the box did not make it to the new location I also informed them and sent pictures of the incomplete bins that were packed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
this claim has been closed as of 930am this morning email is below [redacted] 9:AM (hour ago)to me My apologies I somehow missed that email response from you.I will accept the $Thank you
We have looked up and found the emails that was sent to your work email that you told [redacted] to send it to looks like it was a little mix up with thatand I will send it again to both emails you have gave us We will like to refund you $on this move
Tell us why hereInitially the job was booked for at 5:52PM: "Per you request your move has been rescheduled: - Arrival between 8-9am on 08/** arrival between 8-9am on 08/**" She is so [redacted] at the end, her lawyer got a vacation and she could not find him, secondly, the landlord told her you cant move in till mid SeptThen she requested keeping her items in our storageI gave her a reasonable price, and told her we don not have an availability on 08/**, instead I can pick up your items on 08/**She told she did not know the price was doubled, but I have an email confirmation:***: - [redacted] moveMe : -As per your request I can do this move on 08/ [redacted] & 08/**, however, because of high volume of moves at the end of each month we have a different rate and the PRICE would be $1,995.***: - [redacted] [redacted] ** [redacted] *** *On 08/ [redacted] she emailed me the followings: - [redacted] [redacted] * [redacted] ***- [redacted] * [redacted] ** [redacted] ***Then: - [redacted] *** [redacted] [redacted] [redacted] After this last email, she neither picked up the phone, or replied to my emailsThe last one was: - [redacted] *** [redacted] ***Simply, she was overseas and came a couple of days before the move which consequently lead to a messed up moving plan!Sincerely
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent an email earlier this week on to you and haven't heard backIt was to [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company is dishonestIf they recorded the calls, they did so illegallyThere was no mention at any time that calls are recordedThey delivered containers to move but only were usedThe movers were allowed by building management to begin the move at 8:AM and not at 8:AMNonetheless, there was no communication from movers to customer that they had arrived at 7:AMThere were additional piecesThere were The items we asked the movers to take to the garbage were part of the move inventoryThe owner of the company refused to take phone calls to resolve the disagreementGiven [redacted] had to be out of the old apartment that day, the movers insisting in additional charges amounted to extortion [redacted] is not [redacted] 's boyfriendHe is her business partner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The deposit seems to have been refunded, however, I need written confirmation that I will not be charged for the move as insisted by Dumbos representative In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
we are informed that he refused the repair, then said that the repair man refused , when send an email with the repair man and his manager cc's in it to clear it up, he then refused to talk about it and wanted to take us to court, we respect that and we will wait for the courts to close the claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They haven't resolved anythingThey requested the invoice #It is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] has not emailed us confirming the refund to place the refund, once they do that we will refund them $
The chargeback is currently being processed by the bank, as I supplied all the necessary information about the fraudulent charge from the company update:Hi, still waiting for refund, once the refund is received will remove the complaint per our prior agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Business claims that they do not have proof, despite us already providing it to them (per prior emails, 3rd-party letters and statements provided directly and through Revdex.com) Business' last offer for $is insufficient to cover the more than $3,it cost for a 3rd-party contractor to repair the damages the Business caused during the move in question Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the agreement that I signed with you does NOT specify the type of damage covered it only clearly states that you will pay for damage caused by the delivery of which I have an estimated lbs worth In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is one lie after another No boxes were unpacked prior to the movers leaving therefore I could not know the pans were missing nor did anyone inform me I was to unpack my belongings in front of the movers Never did the movers ask me to inspect the truck therefore I did not inpsect the truck I would appreciate some professionalism from Dumbo Moving and Storage I have an email between Dumbo and myself that specifically says I did not watch the movers pack everything Again I was never informed I had to stand over each movers shoulder to inspect their work so I took the good word of the company and trusted them to perform the services they agreed to provide me and aside from that there was no way of knowing the pans were missing until unpacking began and nowhere in the contract did it say I had to complete my unpacking of my belongings on the same day they were delivered I would like the to add the following to my rejected response: Per the contract I would like to pursue the cents per pound of each missing item weighing a total of approximately pounds which would be $Additionally, Dumbo Moving & Storage reached out to me this morning, August [redacted] asking to do a re-inspection of my things claiming they are missing bins of theirs On Tuesday, August *, Dumbo sent two of their representatives to pick up bins and they removed them, I no longer have any property belonging to Dumbo moving and storage and ask that they do not contact me further with regard to this matter Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
you have been refunded the day of the move, and we have confirmed you will not be charged for this move, due to this move being canceled and not happening
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not confirm that I watched them pack everythingI specifically said I did not stand over their shoulder and maybe I should haveEmail attached with highlighted statement saying informing them that I did not stand over their shoulder and that the box did not make it to the new location I also informed them and sent pictures of the incomplete bins that were packed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have sent the email to both emails she gave us
dumbo moving as of 03:33:PM [redacted]
again we do not have the missing part to your bed, you signed off that everything was dropped off to youwe have already made the max offer
this claim has been closed as of 930am this morning email is below [redacted] 9:AM (hour ago)to me My apologies I somehow missed that email response from you.I will accept the $Thank you
We have looked up and found the emails that was sent to your work email that you told [redacted] to send it to looks like it was a little mix up with thatand I will send it again to both emails you have gave us We will like to refund you $on this move
was offered a refund of $for that
Tell us why hereInitially the job was booked for at 5:52PM: "Per you request your move has been rescheduled: - Arrival between 8-9am on 08/** arrival between 8-9am on 08/**" She is so [redacted] at the end, her lawyer got a vacation and she could not find him, secondly, the landlord told her you cant move in till mid SeptThen she requested keeping her items in our storageI gave her a reasonable price, and told her we don not have an availability on 08/**, instead I can pick up your items on 08/**She told she did not know the price was doubled, but I have an email confirmation:***: - [redacted] moveMe : -As per your request I can do this move on 08/ [redacted] & 08/**, however, because of high volume of moves at the end of each month we have a different rate and the PRICE would be $1,995.***: - [redacted] [redacted] ** [redacted] *** *On 08/ [redacted] she emailed me the followings: - [redacted] [redacted] * [redacted] ***- [redacted] * [redacted] ** [redacted] ***Then: - [redacted] *** [redacted] [redacted] [redacted] After this last email, she neither picked up the phone, or replied to my emailsThe last one was: - [redacted] *** [redacted] ***Simply, she was overseas and came a couple of days before the move which consequently lead to a messed up moving plan!Sincerely
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent an email earlier this week on to you and haven't heard backIt was to [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company is dishonestIf they recorded the calls, they did so illegallyThere was no mention at any time that calls are recordedThey delivered containers to move but only were usedThe movers were allowed by building management to begin the move at 8:AM and not at 8:AMNonetheless, there was no communication from movers to customer that they had arrived at 7:AMThere were additional piecesThere were The items we asked the movers to take to the garbage were part of the move inventoryThe owner of the company refused to take phone calls to resolve the disagreementGiven [redacted] had to be out of the old apartment that day, the movers insisting in additional charges amounted to extortion [redacted] is not [redacted] 's boyfriendHe is her business partner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The deposit seems to have been refunded, however, I need written confirmation that I will not be charged for the move as insisted by Dumbos representative In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***