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Please find enclosed a refund check for the compressor replacement on May 18, We are sorry that it took so long to get a resolution for you It was not due to a lack of trying on our partUnfortunately our representative was out on medical leave and it took longer for us to resolve
I apologize that *** did not communicate with you as well as you would have liked.The Bristol Compressor Warranty Bulletin only covered compressors up to the 5th year after installationThe age of your system was at years and months when the compressor failed, taking it past the coverage periodThat is why the Carrier Management Review Board denied your request to have the warranty covered under the Bulletin *** worked diligently with our representative to get the compressor covered by other means through Peirce-Phelps and our company Carrier Corporation did not help with the warranty coverage for your compressor.The replacement compressor only has a one year warranty If you had purchased a new condenser the compressor would have had a five year part warranty and if registered with Carrier it would have had a ten year part warrantyI have enclosed a copy of the Totaline Replacement Components Service Parts Warranty; they are Carrier Corporations part division.Again, I apologize for the delay in getting a solution for you in a timely fashion

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Address: 4016 Bardstown Road, Louisville, Kentucky, United States, 40218

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